Grasscity reviews

Grasscity reviews

Low
4.9
from 0 - 10
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Worst... company... EVER!!!!!!!!!

Horrible customer service!!!!! They actually antagonize customers after messing up their orders. Not bad enough that my friend's Christmas present arrived broken in half (stout acrylic pipe... broken completely in half, base that was supposed to be included missing, entire piece DUSTY, and ZERO damage to the box it was shipped in), but then they refuse all responsibility. It arrived 6 weeks late to begin with, but I figured I could just add it in as a late present for my best friend (already had bought them something else, since this was held up in mail limbo for two months). Then it was broken and dirty, and missing very important parts as well. The first person offered a full refund, which was okay, but the offer was immediately rescinded by the next. He wanted to deduct $25 out of a $65 dollar order for shipping expenses if I took a refund, or I could get it replaced for free. I took the replacement rather than loose the $25, plus I figured that would end up costing THEM more anyway, so hell with it. Then they told me they wouldn't ship it for a week, and I would have to get up with THEM if I wanted to get the tracking information, and they had ZERO idea how long it would take to get here. I told them I hated their company, and thanks for nothing.... only to get a letter back chastising me for using such a STRONG word as "hate". I lost it, and sent back an email with some much harsher words than hate in it, but also detailing exactly why I was upset, and telling them in a very polite way how to avoid mistakes like that in the future. The whole letter was ignored, and I was barred from their customer service because I used a total of two swear words. So I used a whole lot more, and got the name of a supervisor who is on vacation for the next two weeks. These are completely incompetent children running a website business that they can in NO WAY keep up with. They refuse ALL responsibility for their own mistakes, and only want your money. BEWARE!!!!!!!!!!!
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still waiting for the rest of my order...

i ordered from grasscity on december 8, 2013 and its now january 11, 2014 and i have only received 2 of the 10 products i ordered from them. these items were all supposed to be a xmas gift for my hubby, what a disappointment. i received the first 2 items on dec. 14, less than a week after i ordered them but when the rest of the order had not arrived by dec. 22 & i contacted customer service i was told that my first shipment was shipped from their US facility and my second shipment was shipped from the Netherlands on Dec. 13...when i placed my order i was never informed that my items would be shipped separately to be begin with. I have been checking the status of that second shipment daily and there is no indication that it has even been shipped. so frustrating. i have attempted to make contact with customer service again twice now since jan. 1 and have not received any response. oh, and now they have a disclaimer on the site stating that shipping & email response times are being delayed due to the holidays and new year. what a joke. i will not use grasscity again.
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scammed (dont buy ever )

now i orderd some products fra glasscity/grasscity and got em fairly quick no harm done. great and all but my bong had a hairline crack in it >.<... and the stem didnt fit in the bong .. it was too long.. now i made a supoort ticket right away sent pics and everything he replied with a new shipment replacement bong/stem ect and i accepted... now its been a month now and the only reply i got since was he messed op the order and he would resend the package asap ... thats 3 weekes ago ... and now no replies.. i seen dusins on thier forum complain and other scam adviser sites... DONT BLOODY BUY FROM HERE.... so in the end op with paying 240 $ for something i cant even use ... hahaha a joke for real....
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Community

I've been using their community for about 2 weeks now I believe. It's not a long time but their community is extremely helpful and willing to share their knowledge.

I also like their Art corner, creative - yet trippy artists ;)
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Bloody fantastic

Grasscity.com is the best Headshop on line, bit pricey with shipping to the US, but that is to be expected from them being overseas. Wonderful customer service and quality merchandise. Kuddos!

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About this company

Buy Bongs, waterpipes, glass pipes, color changing glass, smoking accessories, rolling accessories in the best online Headshop at Grasscity.com. TJOOS-7837859

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