I ordered a fireplace fender. The quality is excellent as was the price. The customer service was also very professional and delivery time excellent. I would not hesitate to recommend this company and their products. I would definitely use them again.
I looked everywhere for a suitable fire front with no luck, then I found Grate fireplace accessories and WOW the selection is fantastic, the website easy to navigate. I now have my fire front which looks fantastic, I am one happy lady.
A professional company with great customer service.
I used this site with no professional help whatsoever and was able to measure up, identify and choose all the items I needed to convert an old uninspiring gas fire into a real fire focal point. I bought a grate using the grate finder tool and low and behold when my choice arrived, it fitted perfectly just like the proverbial glove to a hand. My partner was so impressed with how well I'd managed as a feeble woman to source measure up and procure such a wonderful fit, I'm embarrassed to say that I relished the praise wholeheartedly and didn't divulge just how wonderful the tool was that had actually done all the hard work and helped to make it so much easier. The website is so easy to use and the prices and quality are outstanding! I will never use another supplier/seller for any accessories or replacement parts of my three solid fuel fires. The packaging the items come in are so well packaged and protected, I know everytime I open a package from grate fireplace accessories that the goods will be in pristine and immaculate condition. Thanks.... I will be back!!!
Pleased with fret I purchased. It looks as good as it did on website and fits perfectly in my fireplace. Received regular updates on delivery time by text. All in all very pleased and would use this company again.
I ordered a front for my real fire place but then changed my mind as I thought it wouldn't be suitable and I realised the showroom was close by. I telephoned to ask if I could cancel my order and they agreed with no hesitation and refunded my pay pal payment very quickly. If I do decide to go ahaed at another time I would certainly use them again.
With out any prompting from me they issued me with a credit note for a part I had ordered but which they said I did not need. Another company would have sent the part and charged for it.
We are impressed with the service that we received from Grate Fireplace Accessories, very pleased with our new log basket, fits perfectly in our limited space.
The delivery was excellent, kept us informed along the way, couldn't have been easier, thoroughly recommend them.
I rang at 09.30 for an answerphone msg to tell me that the office was closed and they were only open from 9-5 so i left a msg and gave out my details then i rang them again at 11.30 got the same msg left the same details only to have to ring again at 2.30 and told the guy who answered i had left messages he did not seem at all bothered, so i will not be reccommending this firm, when the tiles did arrive was happy with them at first but have since noticed that the glaze is cracked all over, will not bother asking for money back as probably no one will answer me and the bloody fireplace is back in place now
I was having real trouble finding a fire grate to fit my fire place locally and my husband had already looked on line but been unsuccessful , so I was delighted to find a site that was able to provide exactly what I wanted at a reasonable price . The site was easy to use and my order arrived very promptly even though I had ordered just before a bank holiday I received it within the week. Although this was my first order I would not hesitate to use this company again.
Excellent service ,but I miscalculated the size of ash can required: it is too big. I will return Baxi Burnall A002 .Can you make a suitable ash can if I send precise measurements plus a photograph? I look forward to receiving your response. With many thanks . Peter Beale
thrilled with my frets -
A small delivery mistake by Grate Fireplace Accessories which was sorted out with a single short phone call, no silly paperwork filling out and the correct items received a couple of days after with the original one picked up at the same time-oh, good quality products as well.
I was very impressed by the prompt service, and having fitted the grate, I am thrilled that it is so good. Far nicer looking than our old one, and most importantly, very efficient burner. Really pleased.
Fender arrived with scratched paintwork and although I was offered a new replacement I decided to take them up on their offer to send out paint for me to repair myself as I could'nt be bothered with the hassle of sending it back, nor was I confident that the next one would arrive in a better condition. They refunded me a Tenner for my trouble which I think is pretty miserable considering I am repairing the Fender myself saving them a lot more than a Tenner I bet. I would also add that the online picture of the fender was a bit misleading as it shows it as black and silver but the finish you get is black.
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