I have hunted everywhere for a grate that would actually fit correctly into my fireplace, and have been unable to source any locally, stumbled across the website, gave my dimensions, 4 days later the grate arrived, fits perfectly and was cheaper than anywhere else, cant recommend this company enough, even getting in touch to inform them that I would not be at the delivery address, and asked if the item could be sent to my works address was not too much hassle, item arrived on time, well packaged,Fantastic service, definitely will be using again.A+++++++++++++
I ordered a full set of grate, ash pan and front from GFA. Delivery was rapid and very well packed. Items exactly as described and of good, heavy quality. The only slight disappointment was that the iron grate could have taken a hook-on front, which was not clear to me from the web site. Our front is free-standing in front of the grate, which seems a little less solid than a hook-on arrangement, however it does not move in use and has some weight to it, so it is perfectly secure. I would recommend this company, but would suggest ordering by phone to get more accurate ordering advice.
Built to last ,
which in this day and age
is a very very Good thing ,
and the Grate finder is a Genius idea .
Just in time for Christmas round the fire ,
pass me the sweet chestnuts and another beer someone .
Merry christmas everyone and hope you are
all looking forward to a warmer New Year .
I was really pleased with the excellant serevice from this company, the product was of a very good quality and exactly as discribed on the web site. The delivery service was very good the fender arrived thje next day, what a change to have a no hassle service, with an excellant produce real value for money, I would definately use this company again.
Ordered a fire guard for an awkward size fire place. Measurements accurate , great range to choose from, great easy website. Item arrived quickly, well packaged. Delighted! Can now enjoy my open fire and not worry about flying sparks setting my sofa on fire!
I was very happy with the range of products available and once I'd made my choice I was very happy with the speed of delivery. The item was well packaged and is of very good quality for the price. Nothing negative to say.
Had been looking for a larger than normal coal-saving brick for ages and found just what we wanted on the website. When received, the box contained the wrong item but this was very quickly sorted-out and we got the correct item a couple of days later.
Some method of double-checking would save a lot of transit costs and improve customer satisfaction. Paying more attention to packaging would also help, as the incorrect item initially received (heavy cast iron) had started to break through the outer box. Before returning it I re-wrapped it with the inner air bags and changed its orientation. When received, my item was properly packed and in good condition.
We purchased a gas basket fire, or so we thought from the picture on the website. However , for £222 all we got was a chrome basket and no gas fire or decorative stones. Not overly impressed with this, as the pictures are very misleading. We have now had to spend another £198 to get the remaining parts to make our fire complete. Look carefully before purchasing anything.
I spent 6 weeks trying to source grate bars for my Hunter Midi20 stove in Ireland.
I ordered from GrateFireplace Accessories and within days I had received my delivery as promised.
I would definitely use this company again without any hesitation.
I had been looking for someone for ages to provide a bespoke fireguard for our Firebelly wood burning stove which is in the centre of the room. The item was made to order and delivered in less than 3 weeks. It is a great piece of kit and eye-catching without dominatingthe room. I am confident that my granddaughter will be safe from the stove. Excellent service. Would highly recommend.
Was looking for pretty fireplace tiles for Victorian terraced home. Good choice of patterns and when rang for advice on colour match of plain tiles the man was very polite and helpful. The tiles are of excellent quality,even more attractive than in photo, and they arrived very promptly ---,hassle free purchase at a competitive price.
I enquired with several blacksmiths to buy this item, they wanted £750 for virtually the same item, so I was very pleased when the item arrived at the very good quality, I will certainly buy from this company again.
i was fearful that I would not be able to replace my grate as a local 'specialist' didn't know where I could get a replacement and even suggested I might have to get one made to order. I sent you a question supplying measurements and photos and you were able to recognise and replace it. You also dealt with my order very quickly and efficiently - thank you.
I have a Victorian/Edwardian Cast Iron Combination fire place which has broken panel tiles. I did an initial on line serach and my wife found a style she liked, when we looked around a little bit further we found the tiles we wanted at Grate Fireplace Accessories at half the price of the other retailers. The payment was straightforward and the dispatch was notified and the forecast delivery date was met. The Tiles were well packaged and arived in top condition. I am very happy with the service I received and following my experience I wouldn't hesitate to recommend them if you find what you need on their site at a price you are happy with. Thank you Grate Fireplace Accessories I'll definitely be coming back.
In my experience...
- Website easy to use.
- Item I bought was well priced.
- Delivered on time.
- Big box with loads of packaging (it felt like a lucky dip at the Fair)
- What was there to be moan about - NOTHING.
I purchased a small grate for my son who was having difficulty finding a 12'' grate - the purchase proceedure on-line was straight forward - confirmation email arrived quickly and the product arrived exactly on time.
Very impressed with Grate Fireplace Accessories and would recommend them.
Thank you Grate Fireplace accessories!
Couldn't find what we were looking for on the website, so called and got a bloke who knew what he was talking about, and exactly what we wanted. Ordered and paid by card and goods were despatched immediately. They arrived a couple of days later and are now fitted and working. This was after we were previously told by our chimney sweep (supposed fire expert) that this component wasn't made anymore. VERY PLEASED WITH SERVICE. WELL DONE !!!!
The items ordered arrived quickly, well packaged and in good quality. There was just one minor manufacture defect on the fire guard but something I can live with and so not enough to need returning. I would certainly buy from this supplier again.
I ordered a fireplace fret, and sadly it didn't quite fit properly, I rang them to arrange a return, and the staff were very polite and obliging.
I would have no hesitations in recommending them to anybody and will buy from them again.
Found what I was looking for, with all the relevant details that I needed, very easily, at a very good price.
The grate arrived very quickly and very well packaged.
All in all, a very good online experience.
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