I attempted to purchase a Baxi Burnall Lifting Key from Grate Fireplace Accessories during November 2013 and it has still not been delivered to me some three months later (Feb 2014)! I have now contacted Grate Fireplace Accessories three times and received different excuses on each occasion. I am now fed up with the entire process and will be seeking a refund through my credit card company as I have no faith that Grate Fireplace Accessories will ever deliver. I do not intend to deal with this company again and I recommend that others do not do so either as they do not deliver what is ordered despite taking your money and can give no reliable indication of when goods ordered will actually be delivered.
I was very very impressed. I have been searching high and low for these particular tiles, and have to admit I was somewhat dubious of buying online. Then, being ceramic tiles and prone to break, I was concerned that they would not travel well, as well as wondering how long delivery would take! Well, I shouldn't have worried. The transaction was quickly and competently dealt with, and they were delivered 2 working days later, beautifully and securely packed! The icing on the cake was the delivery. Earlier that morning I was sent a text which gave me a one hour time slot, Despite bad weather and road conditions the parcel was delivered as promised. Thankyou.
My order was paid in full and was delivery in two separate parcels over 3 days (this was not explained). Could not speak to anyone via telephone as apparent fault which was never fixed when said. I had to email office to tell them that my order was not complete, No apology was given, was just made aware that the remainder of my order would be sent in next few days. Will definitely NOT be using this company again!
A great website with all the info you need to make a good choice for your fireside accessories. So helpful with the details, it has actually taught us a great deal when deciding what we needed for our old fireplace. Love our fret - didn't know they were called that - chose one for our edwardian fireplace, together with the pan and grate bottom; it looks great!!
I have been trying to contact this seller for my refund and to date no one has picked up the phone to me and answered my calls or even called back. I want my money back I will never use this god dam site again
My tiles arrived this morning they look lovely, just as I viewed them on the website. Top quality and you would struggle to beat them for price. Thoroughly happy, just going to fit them now. Thanks Grate Fireplace Accessories!