Reply from Grate Fireplace Accessories
[REPLY]
- Reviews (190)
- Bernadette
- 1 Review
Quality products and excellent customer service and delivery.
I ordered a fireplace fender. The quality is excellent as was the price. The customer service was also very professional and delivery time excellent. I would not hesitate to recommend this company and their products. I would definitely use them again.
- Marina
- 1 Review
- Fraser Wood
- 1 Review
Terrific
Delivered as ordered on time - as easy as it should be - will undoubtedly use again
- alan
- 1 Review
- Michael Kinghan
- 2 Reviews
- Morag
- 1 Review
Excellent service and product
This is the 2nd fire surround i have bought, both arrived very quickly, were of superb quality and look great. No more fireplaces to do ...but would certainly recommend
- Michael
- 3 Reviews
Great Service
The service was fast and easy to order. There were no problems at all.
- Andrew
- 1 Review
From Grate to great
the ordering fantastic the delivery second to none the produce 5 star what more could you ask for
- Richard
- 2 Reviews
excellent quick exactly as required
We found the item we wanted straight away, very good price delivery stated 5-7 days came within 4 days very good service and well packed.
Quality was spot on as well, thanks
- Anthony
- 1 Review
- Iris
- 1 Review
At last a company with great customer service.
I looked everywhere for a suitable fire front with no luck, then I found Grate fireplace accessories and WOW the selection is fantastic, the website easy to navigate. I now have my fire front which looks fantastic, I am one happy lady.
A professional company with great customer service.
- Amanda
- 1 Review
excellent service!
very pleased. Exactly as described, the right measurements and does the job perfectly - an excllent replacement for the old three legged one!!
- Elaine
- 1 Review
Just what I've been looking for...with service, quality products and best price available an additional bonus
I used this site with no professional help whatsoever and was able to measure up, identify and choose all the items I needed to convert an old uninspiring gas fire into a real fire focal point. I bought a grate using the grate finder tool and low and behold when my choice arrived, it fitted perfectly just like the proverbial glove to a hand. My partner was so impressed with how well I'd managed as a feeble woman to source measure up and procure such a wonderful fit, I'm embarrassed to say that I relished the praise wholeheartedly and didn't divulge just how wonderful the tool was that had actually done all the hard work and helped to make it so much easier. The website is so easy to use and the prices and quality are outstanding! I will never use another supplier/seller for any accessories or replacement parts of my three solid fuel fires. The packaging the items come in are so well packaged and protected, I know everytime I open a package from grate fireplace accessories that the goods will be in pristine and immaculate condition. Thanks.... I will be back!!!
- graham
- 1 Review
happy customer
Pleased with fret I purchased. It looks as good as it did on website and fits perfectly in my fireplace. Received regular updates on delivery time by text. All in all very pleased and would use this company again.
- Deborah
- 1 Review
Great company. Very helpful
I ordered a front for my real fire place but then changed my mind as I thought it wouldn't be suitable and I realised the showroom was close by. I telephoned to ask if I could cancel my order and they agreed with no hesitation and refunded my pay pal payment very quickly. If I do decide to go ahaed at another time I would certainly use them again.
- Dave
- 1 Review
Hearth warming and grate service
Easy to order off web site and came as promised
- Michael
- 1 Review
Great service. Will use them again.
With out any prompting from me they issued me with a credit note for a part I had ordered but which they said I did not need. Another company would have sent the part and charged for it.
- David
- 1 Review
Good fast service
A bit expensive but it was immediately available and quickly delivered.
- chris
- 1 Review
Perfect Log Basket
We are impressed with the service that we received from Grate Fireplace Accessories, very pleased with our new log basket, fits perfectly in our limited space.
The delivery was excellent, kept us informed along the way, couldn't have been easier, thoroughly recommend them.
- Richard
- 1 Review
They need to return their calls and get to work on time!!!!
I rang at 09.30 for an answerphone msg to tell me that the office was closed and they were only open from 9-5 so i left a msg and gave out my details then i rang them again at 11.30 got the same msg left the same details only to have to ring again at 2.30 and told the guy who answered i had left messages he did not seem at all bothered, so i will not be reccommending this firm, when the tiles did arrive was happy with them at first but have since noticed that the glaze is cracked all over, will not bother asking for money back as probably no one will answer me and the bloody fireplace is back in place now
- Gillian
- 1 Review
Just what I wanted !
I was having real trouble finding a fire grate to fit my fire place locally and my husband had already looked on line but been unsuccessful , so I was delighted to find a site that was able to provide exactly what I wanted at a reasonable price . The site was easy to use and my order arrived very promptly even though I had ordered just before a bank holiday I received it within the week. Although this was my first order I would not hesitate to use this company again.
- Tina
- 1 Review
Excellent Service!
Thank you for the speedy delivery, so pleased with the grate fits like a glove! Would definitely recommend.
- peter beale
- 1 Review
Excellent personal service and speedy response.
Excellent service ,but I miscalculated the size of ash can required: it is too big. I will return Baxi Burnall A002 .Can you make a suitable ash can if I send precise measurements plus a photograph? I look forward to receiving your response. With many thanks . Peter Beale
- Anthony
- 1 Review
First class service,very impressed.
No thing further to add to the above.
- Gary
- 1 Review
good fast service
Ordered items were delivered very quickly, unfortunately one item was missing.
E-mailed Grate Fireplaces immediately and missing item was delivered next day.
Impressive and speedy service.
- Anna
- 1 Review
Hassle free. Arrived safely well packed.
Easy to order, no problems, arrived in one piece, though would have liked it to arrive a little faster. No complaints.
- Jane
- 1 Review
5 Star Company
Very helpful staff and efficient delivery information. Items are good quality.
Will be coming back again to this company for my fireplace requirements.
- barbara
- 1 Review
Excellent quality, excellent value, excellent service
thrilled with my frets -
- N & A Engineering
- 1 Review
Couldn't make it for the price
Great Product and very fast delivery Thank You
- Alex
- 1 Review
First class in customer service.
A small delivery mistake by Grate Fireplace Accessories which was sorted out with a single short phone call, no silly paperwork filling out and the correct items received a couple of days after with the original one picked up at the same time-oh, good quality products as well.
- Keith
- 1 Review
!! GREAT !! for my fire grate
My order was processed quick the quality of the product is first class and at a the best price the website was easy to use I would have no hesitation in recommending this company.
- Michael
- 1 Review
red hot service
Order item for our wood burner, cheaper than most other sites, delivered very quickly!
- Customer Linda McGillicuddy
- 3 Reviews
Superfast service
A good all round experience, user friendly website, clear and precise instructions, good communication, and fast delivery.
No nasty surprises, just straight forward good service.
- stefano
- 1 Review
- Colin
- 1 Review
Brilliant service — brilliant grate!
I was very impressed by the prompt service, and having fitted the grate, I am thrilled that it is so good. Far nicer looking than our old one, and most importantly, very efficient burner. Really pleased.
- Gavin
- 1 Review
Fab item, great service and delivery thanks!
good quality product that was delivered quickly, no problems!
- Rachael
- 1 Review
Quality product, delivery time and cost
Excellent service. Very fast and efficient service. Packaging was excellent and cost emwas very competitive. Would use again
- David
- 1 Review
no fun fender
Fender arrived with scratched paintwork and although I was offered a new replacement I decided to take them up on their offer to send out paint for me to repair myself as I could'nt be bothered with the hassle of sending it back, nor was I confident that the next one would arrive in a better condition. They refunded me a Tenner for my trouble which I think is pretty miserable considering I am repairing the Fender myself saving them a lot more than a Tenner I bet. I would also add that the online picture of the fender was a bit misleading as it shows it as black and silver but the finish you get is black.
- elizabeth
- 1 Review
very helpful
I had a phone call before fire surround had been sent out informing me that I had ordered 1 item polished and another brushed stainless this was put right and I received it the following day.... 5star
- James, Richmond
- 4 Reviews
