graze.com reviews

graze.com reviews

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FANTASTIC PRODUCT DELIVERED TO YOUR DOOR!

Please do not be put off by the people complaining about being sent further boxes after the free trial box, the website clearly states you can CANCEL at any point! even after your first free box! & why would you want to cancel they are lovely :)

The product is great value for money, taking into account the cost of the product it self, packaging & postage cost, which these day is costly.
So paying just under £4 for 2 savoury & 2 sweets, delivered is a bargain!
I have so far received 2 boxes & cannot wait for the next........

I can highly recomend this product, go on treat yourself :)
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Over 100 products but some items you never get!

I am/was a huge fan of graze and I've been receiving a weekly box for about two months now, tempted by the amazing range on offer.
However, it seems that despite rating items as 'love' I've yet to get a chance to try them. Will I ever receive certain items? Do they even have them?
Seriously considering cancelling because it feels a bit deceptive.
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Problematic...

I'm getting increasingly worried as I have canceled the account on line but when I logged in the next time there was nothing that said it was cancelled, looks like they keep charging my cc. And a new box is being shipped out. I don't know what kind of new deceitful practice this is; I emailed customer service 4 days ago, not heard back from at all.
I do not want any of their boxes anymore I just want it to stop.I think I will call my bank and ask for their assistance with this, this company doesn't even have a phone # to call them.
graze.com

Reply from graze.com

Hi Mona,

My name is Amy and I work for graze.com.

I'm really sorry to hear that you're having trouble cancelling your order and we're keen to help you out with that!

Being an online business, we've found that we can provide the most efficient service via email. You'll be able to get straight through to a dedicated USA team via email at hi@graze.com, who are usually able to reply within 24 hours or less. Please do pop us a message as soon as you can and we'll get this squared out right away :)

See you over there!

Amy
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Fun Boxes, Decent Price, Great Variety.

I've seen a lot of negative reviews for Graze saying they "deceived" them into buying extra boxes. I think this is mostly a result of people who don't know how to manage their finances or can't be bothered to to a two second cancellation process, please don't let these claims put you off of this really friendly company. The fine print does tell you that after the free box it does continue on. It literally takes someone 45 seconds to log in and put the boxes on hold or cancel them. I got the boxes I was promised and liked them so much I decided to continue.

On to reviewing the actual product, you aren't "just getting" simple plain nuts. These boxes contain delightful mixed and quirky ensembles of fruit, cakes, and sometimes tea. The price might seem conspicuously high at first, but consider that you are getting things in the appropriate portions posted to your door AND you can ask them not to send you ones that you don't like ever again. You won't get that from a supermarket bag of trail mix which will cost you the same price. Also considering you get convenient packaging and a good variety in one box the price is decent. You are paying for convenience, quality, and variety, not for quantity.

The snacks are perfect to take to work and customer service is super responsive. Last week I even got a little fun cardboard cutout fox which is now sitting on my desk, sure it isn't necessary, but it's a nice touch.

I'd like to also mention these little boxes are great for dieters who need to count calories you can even opt for "healthy" boxes (though I don't, I admittedly love cake way too much), and you can change your box whenever you like or put them on hold if you are going to be away. I have no complaints about the price between the combination of good presentation and good service, I didn't expect to find any entertainment to come with my snacks but it did as a pleasant surprise.

Give Graze a try, be aware they will charge you for the next one after your free ones, they aren't trying to surprise you and like any company their terms are in the print when you sign up.
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brilliant

signed up to graze early april, one nibble box a fortnight over the course of trying now on a goody box and nibble box a week and hope to be as long as i can afford it which will hopefully be a long time

packaging delivery - excellent from the presentation to the little napkin you get under the tray, very environment friendly, nutritional info and use by dates are great as other food sub services do not provide this

cost/food content - after browsing reviews i noticed complaints saying you dont get much or could get it cheaper
personally i find the amount great, a punnet of fruit or nuts can last me 20 - 30 minutes, i dont go in for 2 handfuls, i pick at it and make it last, its a snack that accompany s whatever i may doing at the time, not a sit down meal
i have one punnet a day and find that plenty, the cost, i had a good look when shopping and there is no way i could get the ingredients for the 90 plus varieties that are on my yes list on graze cheaper elsewhere
i am paying not only for the convenience but also for the broad amount of variety graze offers, i strongly feel i am personally getting value for money

actual food - i put the least likely to be enjoyed items as my send soons on my first box just to get them out of the way and honestly for something i thought i may not like, pina colada and Brooklyn bites, they were fantastic, dried fruit retains so much of its flavor and small world but i had never had pumpkin seeds before now

out of the 7 punnets i have had so far pina colada, Brooklyn bites honeycomb flapjack, mr cheesys garlic bread, sticky chocolate pudding, boston bread sticks and pizza party
all have tasted fresh and fantastic
i currently have a nibble box and a goody box on the (i know they are for kids, but has added 20 items to the list) and would not change it for anything

10/10
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£32 per kilo? You'd expect decent customer service for that.

I signed up with the special URL my friend gave me on the card. Somehow I wasn't prompted to enter his code on registration, so I got one free box instead of two. Four days later I'm awaiting customer services' response to fixing that.

What could you buy for £32 / $53 per kilo? I don't know, but it's probably better than pistachios. Right now at Tesco, a kilo of pistachios is less than a third what graze.com charges for them. As that's what I was delivered.

You're being sold 123 grams (4.5 ounces) of product for nearly 4 pounds. That's £32 per kilo. I can't think of anything I can buy in a supermarket for £32 per kilo.

Hipsters go be suckers as ever. Real people, any corner shop will do you the same with change from £3.
graze.com

Reply from graze.com

Hi Kenton,

My name is Amy and I'm in the customer services team at graze.com.

As this isn’t an official graze thread we don’t always see reviews here right away, but having spotted yours now I wanted to get in touch to see if I could help you out, as it sounds like we haven't been able to reach you by email - we always strive to get back to grazers' emails within 24 hours, so it could be that our response to yours has been filtered away into your spam folder, or that we have a version of your email address containing a typo. Perhaps you could check on this for me?

In the meantime, in answer to your query about the promotion that you received from your friend, I'm afraid you're right that there won't have been a place to enter the code for this if there was already a first box free offer present. Unfortunately, as we're still a small company at the moment, we're not able to offer more than one of these free first box discounts to each grazer, so the promotions can't be combined.

This is likely to be why you hit the complication you describe, but I'm really sorry for any confusion it caused. We’d have to check your account to look into this more exactly, so do take a look for an email from us which should have more information in answer to this.

It's a real shame to hear that you didn't quite enjoy the contents of your box fully too. Our range is really wide, with over 100 different snacks, so even if pistachios aren't your favourite thing and you'd prefer to buy them elsewhere, we may well have something you would really enjoy :)

You'll be able to adjust your ratings for these to a BIN to prevent them from being included again, and if you can update your ratings for more of our range too, you should be able to really personalise your selections so that you're receiving just those snacks that suit you most and that you're happiest with for the price.

This type of personalisation is something quite unique to graze, and we offer a different kind of convenience with delivery direct to your door, with postage and packing included in our box price. Our snacks are also portion controlled and nutritionally rich as they have been carefully designed by a team of foodies and with a nutritionist’s advice, and we feel that this isn’t something you’ll find easily in the shops.

I hope this helps a little bit while you take a look for that email from us. If you don’t find it and would like to reach us again for any further information, please do pop us a new message at hello@graze.com.

All the best,

Amy
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Great little fun packets of goodness, but have the right expectations!

If you are expecting the food to be the same as if out bought it at walmart, then...
you'll be disappointed.

Instead, realize you are paying say $2.50 per package for having a fun little surprise delivered to your workplace, in a fun and exciting way. The box and the shipping costs money, folks. They aren't wizards.

The other $3.50 is for the food, and it's high quality. That's less than $.95 for each little handful. You open each box, and have 4 snacks that are all less than say 150 calories, so you won't stuff you face and feel guilty and throw a half eaten "value sized" bag of snacks away from you in disgust.

Are they as inexpensive as if you put them together yourself? Of course not.

It's the EXPERIENCE you are getting here folks. Cute, fun, good little snacks, and who can't afford $12/mo. to break up the monotony of office life.
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Great product, great service.

I decided to try this because my snacking habits are awful! Always snacking on junk and this looked like a tasty healthier option, so far I'm not disappointed.
I have only received my first box but had no trouble pushing the delivery back a day as I wouldn't have been home the day before.
The snacks are lovely and although the little boxes aren't as full as advertisement suggest I find them very filling.
Also if anyone would like a code GQF2Q6JKB will get your 1st 5th and 10th box free!
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Deceitful company!!!

There is no FREE sample. I understand they can't give away to people over and over if no one ever wants to buy BUT I had every intention of trying the product and then deciding on my own if I wanted to purchase again. They require a Credit Card, then charge you a dollar (so not free). I saw they said in responses on here to other people that the charge is voided well, MINE was not voided.I checked with my bank. Also 2 days after they billed me 1 dollar they billed me for a new box. They are VERY DECEITFUL in how they lure people into signing up. If it's a trial offer that requires you to be charged for things then say so in advertising, and you don't wait 2 weeks to bill for the next order. I mean this company billed me for the supposed FREE box and a second box at full price before I ever received my sample box. I only found out because I check my bank account daily on my mobile phone. Now I am having trouble canceling the future orders. STAY AWAY.... food is okay but not worth the hassle and I REFUSE to support a company that uses deceit to try and reel in unsuspecting customers the way that they do. Too bad for Graze. com I actually like the food and would have continued the service if I hadn't been deceived. Not to mention all the breast feeding moms I work with who are always looking for healthy and easy ways to eat. I thought I would try it and see if it would be something the breast feeding support group I run would enjoy and I'm sure they would have loved it but now I will tell them to stay away. And I see this Amy gal who responds here to peoples complaints just gives blanket excuses and doesn't make an attempt to contact anyone. Instead of hiring someone to patrol review sites and respond her time would be better spent replying to customers from their hello@graze.com email address that they IGNORE!! If you did that you could probably settle some customers problems before they feel a need to come to these type of places to complain.
graze.com

Reply from graze.com

Hi Shannon,

It sounds like you’ve spotted me keeping an eye on the reviews here, so I’m sure you can understand that I was very sorry when I heard about the unfortunate experience you had and why I wanted to reach out to you too. I hope you won’t mind :)

I hate to think of you having this poor impression of graze.

With our offers that say so, the first box in a new order is definitely completely free of charge.

Because we’re very unique and not something you can find on the high street, we know that the best way to get to know graze is by giving a box a try. Although we’re a small company, so not able to offer lots of repeats of these discounts, we’re very happy to be able to provide new grazers with the chance to give our service a try on us. All our grazers are also welcome to stop their regular order after their first box is sent out if preferred, too, so no payment is necessary to do this.

We do need to take card information for a voided $1 security check, as you mention, as well as any future boxes sent, but we will always apply any discounts that you’ve added right away when we start sending your boxes.

In terms of your own experience, I know there are quite a few offers running for different discounts on your first box, including one which prices the box at $1 instead, and I’m wondering if there was a mix-up in that way. However, without being able to check your account I’m not able to see what happened exactly.

If you haven’t yet, I would definitely recommend reaching out to our customer services team about this so that we can take a closer look. We can help you with cancelling your order too.

You can reach us very quickly via hi@graze.com, which is a dedicated graze USA customer services team, or hello@graze.com, which is all of us.

I am in the CS pool too, responding to our emails as the priority and main part of my job. Although I would love to help more here, unfortunately I don't have any way to link a review back to a graze account, or to contact reviewers in any other way than in a response, which is why I do this and provide our contact information, to just make sure reviewers have the information they need to reach us directly and receive our help.

I hope this has been useful in the meantime, Shannon, and we look forward to getting this resolved for you soon via our email channel.

All the very best,

Amy
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marketing strategy really capitalistic. Thought it would be different. No different from selling diet pills. Offer a free one then start charging the minute you get it. Lame

Furthermore, if someone likes the "free" product you send, let them decide then what they want to do. Don't just start sending them and have someone like me who lives in a rural area go to her post ofice once a month for her mail and finds 2 in her box. Sent everyone back with note to cancel order...they just kept coming. I'm such a vulnerable fool. Now they will only credit me for 2 (this has been going on for about 7-8 months) even tho I never even opened them. This kind of business practice I urge people not to encourage! If I could give a 0 rating I would
graze.com

Reply from graze.com

Hi Julie,

My name's Amy and I work for graze.com.

I was really sorry to see that you'd had this difficult time with us due to your boxes not reaching you directly. I can understand that this would have made things less clear and sympathise about the frustration that it caused. I’d like to reassure you that this situation would not have been our intention at all.

As graze is a subscription service, specialising in a wide variety and balance of snacks with long term personalisation, you do create a regular order when an account is made, as this is the very best way to experience what we can do.

We do our best to be clear about the ongoing nature of the order that you place as it is booked, and confirm this in a welcome email once you’re all set up too.

There is also no commitment needed to this order at any stage, so our grazers are welcome to cancel whenever they wish – even after the first free box if preferred – which is an option found on the deliveries page and in our FAQs.

You can also contact us to ask that we arrange this for you, of course, which we’re usually able to do immediately – it’s best to contact us via email at hello@graze.com or hi@graze.com.

Unfortunately, posting boxes back to us with a note is a much less effective method due to the complication that you experienced – with your order still in place on your account we would continue to send boxes to honour that, unaware of your notes making their way to us along the postal chain. Please do keep these email addresses handy and stick to those instead if you ever need to reach us quickly in future.

I hope this little note helps to clarify what happened, but please do get back in touch with us via your previous emails if you have any further questions or concerns at all that we could help with.

All the very best,

Amy
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So far so good, cancel anytime with no problem

Using for 4 months now. So far I have liked all the foods. I had to cancel one box and start again and had no problems. Just make sure you cancel far enough in advance. Here is a code that makes your 1st BOX and 5th BOX FREE! STACYS2VP
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Best snacks ever.

So far, I've only had one box, but it was delicious.
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SO SO great however i could make the size of these punnets myself for less

Great product i have had one delivery so far. One of them a day seems a little low especially if you first deliveries. Also like other companies they make the punnets look a lot fuller in the photos . They are not over flowing alot lower . I dont know how companies get away with this . How about Graze.com changing this ?

also try cancelling after your first one they will reduce your next two deliveries to £2.99


Apart from this great tasting and seems good quality however the punchy protein nuts had no punch and seemed quite soft
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hard to resist !!

the only problem I see with the snack box is not eating the whole thing the first day......the snacks are delicious and very creative. I love getting that little surprise in my mailbox every two weeks.
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Fantastic!

I love cooking and eating healthily but have always faltered on snacks. I ordered a graze box as it was free to see what it was like. I am dairy free and the website allowed me to go through and 'BIN' all the dairy snacks, which is great.

Four little snack punnets came in the graze box, all the perfect size for snacking either at home, out and about or at work. People have mentioned the calories are high..... yes they are, nuts and dried fruits are high in calories (just because it's healthy doesn't mean there's no calorific content), but so is a Mars Bar. Which is better for you? People also mention the portions are too small, but any bigger portion of nuts or dried fried would send the calorie content rocketing. Not having the option to dip into the packet again is fantastic for people with little will power!

I drink a fruit, veg, seed and spirulina smoothie early every morning, and one little punnet around 10.30am tides me over until lunchtime.

I have to say, I think the people who own this company have hit the nail on the head with the website, it's great to have the opportunity to have an input on the snacks (bin, like, love, send soon). At £3.89 a box I think it's also good value....averages out at 97p each per punnet.

I am so happy with Graze that I now have one nibblebox and one lightbox delivered each week.
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Yummy snacks, and no catch! Promo code below!

Super awesome service, here's my promo code if anyone would like to use it: TAMAKI5NP. It'll get you your 1st and 5th box free, plus free shipping. No commitment required!
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Promotion requires a subscription. Customer service seems good, but isn't.

I should know better than to give my credit card information to strange companies, but sometimes I can't resist free stuff. They will send you your first and fifth box free but you have to subscribe to their regular delivery service to do so. I was worried about paying for a service I had not tried so I emailed them to cancel my subscription after the first free box. They responded within 24 hours and said they did that. When I visited my account after my first box the second one was still coming. Avoid.
graze.com

Reply from graze.com

Hi there,

My name’s Amy and I work for graze.com. I keep an eye on the reviews here, so I’ve seen the ups and downs you’ve had with us so far.

It was great to hear someone was there to help set up your order the way you wanted it earlier. There is absolutely no commitment or purchase needed with graze, so you certainly can cancel your regular order after just your free first box, if that’s what you prefer.
Unfortunately it sounds like something’s gone wrong, and I completely share your disappointment with this.

I’d like to assure you that graze would never do this deliberately, to try to continue an order that we know isn’t wanted – it wouldn’t be in our interest at all to act deceptively in this way, knowing it would make this impression on our new grazers.

I’d urge you to get back in touch with the agent who helped you earlier, if you haven’t already. I’m sure they’ll put this right for you straight away.

If you’d like to get in touch with me directly, instead, please feel free to email using amy.t@graze.com.

Either way, I hope this helps and I hope we’ll see you over there again soon.

All the very best,

Amy
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Amazing!!!!! (:

I found the ad for Graze in a health magazine said first box was free, it arrived in a week I was impressed!!!! I love my little box filled with all sorts of treasures so many to choose from. I'm truly happy with it , I just started working out and this little box of deliciousness fits perfectly into my routine.
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INVITATION CODE! ♥

ELSYH6LYP

↑ here's my invitation code for anyone who needs to use it ♥
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I don't understand the negative reviews on here

I thought I'd give this a try and have been VERY impressed so far. The price seems just about right taking into account the postage and packaging costs. If you divide that by the 4 boxes you get then it seems well worth it. I don't see how people are finding it hard to cancel their subscription, unless the site has been revamped recently - it is fairy clear and there are instructions. Speaking of the website, I found it user friendly and well made. As for the size of the boxes, I think they are fine, and it has to be considered that this is supposed to be a service with health in mind.

I'm subscribed to one box a week but I think I'll be doubling that. So yeah, so far so good.

graze.com Details

About this company

incredible food for grazing at your desk. from just £2.99 including delivery to anywhere in the UK.

Visit graze.com

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We live here: United Kingdom

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