Reply from Great Experience Days
[REPLY]
- Reviews (18)
-
- Georgie Bricknell
- London, GB
- 1 Review
-
- Paula Brown
- Bristol, GB
- 1 Review
- Mrs Patricia O'Malley
- 2 Reviews
Made my mum's day!
I ordered a local paper for my mum's birthday. It arrived early and she hasn't stopped reading out bits, and telling people about it.
A great present!!
-
- Abi Shenton
- Bournemouth, GB
- 1 Review
DON'T use this website!
I ordered an original newspaper for my mother's 50th birthday, and paid £9.95 for 1-2 day delivery as her birthday was in 4 days,and I didn't want to risk it not arriving.
On the 3rd day it still had not arrived, so I made an enquiry - only to be told a "technical glitch" had stopped the paper being ordered from their suppliers. Then they cancelled the order as they didn't know if I still wanted it! Which was unbelievably stupid - of course I still wanted it! As my mum's birthday was the next day I asked if they could courier it to me on the actual day, as it was their fault - to which they informed me this was not possible and that I would either have to have it AFTER the weekend on which her birthday was - or just get a refund. They were not co-operative whatsoever, and my mum's 50th birthday was ruined as I did not have her main present to give her! So disappointed and angry, USE ANOTHER WEBSITE.
Reply from www.greatexperiences.co.uk
We have raised this with our customer services team. It is not acceptable and not what we manage to achieve with the vast majority of customers.
I will also ask my customer service team to make contact with you to see if there is anything further we can do.
- N Jones
- London, GB
- 1 Review
Great Selection of Products
The gifts haven't been redeemed yet, but they seem very good value. The only negative is that not all the experiences had a voucher you could print off immediately while you wait for the real one in the post. So I made my own :)
- Derek Eydmann
- Portsmouth , GB
- 1 Review
fabulous great service lovely presentation
Just what it said on the packet. Seemless transaction arrived extremely quickly. The perfect gift. With lots of others to choose from and in my opinion the cheapest on the net.
- Glenda Ross
- Bideford, GB
- 1 Review
My comment
Thanks for your phone message and explanation regarding my comment. Had a note been enclosed with the newspaper or even a post on your website I would have fully understood.
Glenda Ross Bideford
Reply from www.greatexperiences.co.uk
Regarding the sellotape, some of our more delicate papers are stored in binders to protect them. This means that we have to trim them from these binders and use clear archive tape to bind them together again.
These are completely original papers, and therefore do show their age.
- Val.F, London
- London, GB
- 5 Reviews
Great Gift
Fast, friendly service from this company. The paper I ordered is for a special birthday and it arrived quickly, very carefully packed and I am delighted with it.
- Robert Brookes
- Milton Keynes, GB
- 1 Review
Superb
The paper was just what I wanted, in excellent condition and arrived in super-fast time. I am very pleased, what more can be said?
- Jen. C.
- Liverpool, GB
- 1 Review
Great Product - Great gift
The book that I ordered (100 years of boxing newspaper articles) was just right. All the great stories in and made a fantastic and substantial keepsake present for a special birthday present.
The personalisation was also a nice touch. I paid extra for a quick delivery as I left ordering a little late and it was delivered in plenty of time and in great condition.
Would definitely use this company again.
- Kevin Brennan
- 1 Review
Order at least one month in advance, as standard delivery to these people means just that, no apology nothing, blamed the post office.
I don't even want to give them any star at all. Poor service, i could have walked to pick the paper up and i live in Cornwall, 26 days it took to deliver, birthday has been long gone, i'll say one thing, i ordered four days before birthday and it cost's us, to deliver, £4.95 pence
Reply from www.greatexperiences.co.uk
It's important for us to be transparent and for all to see the steps we took to try and resolve this issue. Initially we asked you to check your local sorting office. As soon as you came back and informed that the paper was still missing we dispatched another paper that day which we understand was received the next day. We also dispatched this paper via a courier at our own expense.
Regarding the delivery charge, we don't like having to charge for delivery either, however it is worth noting that it costs us more than the £4.95 we pass on.
Once again, we do apologise that you had issues, but hopefully it can be seen that we went the extra mile to try and resolve your issues.
- Clare
- 2 Reviews
Really Good Product, Great Service
I ordered a newspaper for my fathers upcoming 60th birthday as I wanted something special for the day. After ordering safely through paypal the product arrived promptly. On opening i realised that the certificate that came with it was incorrect but upon phoning customer services they said they would rectify it and send out a new copy. Again arrived the next day and all correct as promised. Cant fault the service and my dad really appreciated the unusual gift.
Would definately recommend anyone to use them for purchasing newpapers.
- LAWRENCE GRIEVE
- 1 Review
5 STAR GIFT
THIS PRESENT MADE THE PERFECT PRESENT FOR AN 80 YEAR OLD MAN. HE THOROUGHLY ENJOYED READING WHAT HAPPENED ON THE DAY HE WAS BORN. EVERYBODY KEPT ASKING ME WHERE DID I FIND SUCH A PRESENT, SO IT GAVE IDEA'S TO MANY OTHERS.
- Chris Dale
- Poole, GB
- 1 Review
Fantastic Birthday Gift
Just ordered a birthday newspaper from the actual day that my father-in-law was born 80 years ago. It was speedily delivered in a really nice presentation box with a customised certificate. Exactly as we had specified online. Wouldn't hesitate to recommend them.
- Jennifer Wooster
- 1 Review
Practically Superduper!
I bought a copy of the Evening Standard from the day my parents got married and I'm giving it to them on their imminent 40th wedding anniversary. I was delighted that the paper arrived promptly, excellantly packaged and...to my amazement, it wasn't a reprint! I wish it had cost a little less for the pleasure but, saying that, the service was top-knotch. Thanks very much!
- Vivienne Owen
- 1 Review
Great experience
I have over the years ordered three newspapers through Great experience days and have had on each occasion excellent customer service, the papers coming through quickly and efficiently. I had two papers for myself, one recently, with the basic presentation which were lovely and one I ordered for a friend for her 50th birthday with the special presentation and this was superb. The papers, although old, came through in first class condition. Thank you for a great experience.
- Daniel Phillips
- Essex, GB
- 1 Review
Great Product and Great Customer Services
My initial order with this company was for a Commemorative Football Book. Delivery was really quick but unfortunately the name that was embossed on the front wasn't 100% straight so I requested a replacement book. This was dealt with quickly and they replaced the book with no problem.
Because of how well they dealt with my first order I placed a second order for a Name A Star, which again was delivered really quickly and was a wonderful gift. When I rang the company to ask a few questions before I placed my order, they were very helpful and very friendly. I have recommended this company to all my friends and this will definitely be a place I visit each time I'm looking for a unusual and special gift.
- TraceyP
- 1 Review
Terrible Service
It took them 1 week to tell me that they didn't have the product I wanted in stock and then another week to actually deliver the alternative product I requested. It took ages for them to deal with my complaint but they have now finally compensated me and sorted the issue amicably.
