Greenfingers reviews

Greenfingers reviews

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All that I wanted

The mini greenhouse is just what I wanted, compact, rigid and value for money.
Supplied by Greenfingers, delivered on time in good condition, won't hesitate to buy from them again,
Thanks Greenfingers
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Lounging in the sun

We purchased 2 of the mocha rattan sunloungers from Greenfingers and we can't believe how comfy they are. They were delivered within a couple of days of ordering as promised and to make the purchase even more enjoyable they were on sale. Have now purchased two covers for them, as no doubt we will have some rain again in the near future! All round excellent service and excellent purchase and we ould recommend Greenfingers.
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used a lot for a good few years

ive used greenfingers a lot over the past few years as we redid our garden to make it easy maintanance,they have been brilliant fantastic service very helpfull when i had a broken part.replaced it really fast,they are the first place i look when i want anything for my garden,i really cant reccomend them enough,if more places were like these it would be wonderfull,
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Did not bother to dispatch!

I'm beyond shocked at all the good reviews here because I have just had a terrible experience. I ordered a table and chairs set on next day delivery (paid extra for the privilege). I even rang up to make sure that I was ordering it in time and that it would definitely arrive tomorrow. I took a day off work to wait in for the delivery. When I still hadn't received a dispatch notice on the morning of delivery, I called up (at 10am, so not late in the day!) to be told that due to "computer error" it hadn't gone out and there was zero way to get it to me before next week.

Although the guy on the phone was apologetic the company was literally unwilling to try anything to get the order to me today - that was that, tough luck to me. The most they would do was cancel & refund. When I asked for reparation eventually they offered free delivery - but still this will be well after the time that I needed the set. Had I known I would have gone with a different company.

Given that their stuff is not cheap, I would have seriously expected more. I'm really disappointed and would probably avoid them in the future.
Greenfingers.com

Reply from Greenfingers.com

Good Afternoon

Thank you for your recent review.

Firstly let me apologise for the poor experience, we know your order was delayed for 24 hrs which is outwith not only your expectations but our own too - we aim to provide high quality products and first class service at all times. We have recently upgraded our website to a more upbeat design, more user friendly and a fresh approach. We have however had a few technical problems in the background, resulting in some functions having some technical difficulty, we’re very sorry that your order had been caught up in this. We have urgently been working on these to resolve and cause as little impact to our customers as possible. We can see that you’ve spoken to some of our Agents in relation to your order, when any order is delayed we always try our hardest to get the items sent out as quickly as we possibly can, we’re never unwilling to help any customer but in some situations though there can be limitations and even delays due to courier timescales and other circumstances like bank holiday weekend etc.

Once again our sincere apologies. We hope you can take some comfort in the fact that your feedback will be used to improve the customer experience of others.

Kindest regards

Fiona Kirkwood
Customer Care Supervisor
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Good customer service

I ordered a few items from Greenfingers and they all arrived safely and I am very pleased with the quality of the goods. One item was missing a part which after a quick phone call to customer services it was sent quickly and with no fuss.
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Great Service and Fast Delivery

A real pleasure dealing with this company ,I was super impressed with how fast the delivery was and the product was packed very well too. I will be using this company again for sure !!!
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Painless ordering, good products, good customer service

I found a really good range of garden furniture products on the Greenfingers website, with helpful reviews by previous customers to inform my decision, and the on-line ordering was easy. Goods were dispatched within a couple of days, and I got an email telling me they had been sent.
The goods themselves (a 4 seater garden dining set,a child's bench) were fine, with clear instructions on how to assemble. One hitch with a faulty nut has been resolved quickly and easily with an email to Greenfingers customer service.

The only negative was that the first communication I had from Citilink, (I don't know if this is the only carrier used by Grerenfinger but it was in my case) was a phone call from the delivery driver saying he was sitting outside my house! Had I been contacted first thing that day and given an estimated time slot I could have been there to sign for collection. As it was the goods were left, with my agreement, in my garden.

So overall I would definitely recommend Greenfingers as a reliable company to do business with, but maybe suggest they review their carrier arrangements for deliveries.
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mr r bamford warrington

ordered cast iron chimnea sunday 12 feb delivered tuesday 14 feb and that was just normal delivery not express.very impressed with the company and the product would not hesitate to use or recomend them.
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Items did not arrive!!

Placed an order and never recieved it!! Have sent an email and yet to recieve a reply!! Really not impressed...Wheres my order? Or i want my money back!!!
Greenfingers.com

Reply from Greenfingers.com

Hi Ann Marie,

I am sorry you have not received a reply to your e mail.

Your order left our warehouse yesterday evening. We have used Royal Mail postal service.

Thanks

Denise Prendergast
Customer Care Supervisor
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Great Value

I bought some split bamboo screening from Greenfingers as they quoted a good price. The product arrived on time....is of sturdy construction and will provide privacy.
I would commend the company on emailing throughout the transaction informing me of each stage of receiving order,handling and delivering.
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My own station clock

I just love this two faced station clock with its 'aged'clock faces. It arrived beautifully packaged and protected. It looks superb on my house wall
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The perfect bird feeding station.

This is a fantastic bird table as it has fantastic feeders and hooks. I love the fat ball holder and the water dish is lovely and deep. It has a great system to keep it waterproof which is perfect for longevity. Will definitely be looking to buy another one in the future.
My early mornings and late evenings are spent watching the wild birds visit, my favourite to watch is the Robin.
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Always good service and quality

Bought from Greenfingers many times in the past, and never had a problem.
Recommend to anyone looking for stuff for the garden
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This wheelbarrow is Great value for money

Perfect for light to medium jobs in the garden. Easy enough to assemble and comes well packaged. Most impressed considering the price
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Good service

I ordered a clock/thermometer for my garden room. I purchased it at sale price so it was really good value. The clock arrived promptly, really well packaged. It was much nicer than the picture on the website. I would deal again with this company.
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gardening needs for all and good value

This site is very good as it encompasses all garden items and categories one could possibly need. They often have good sales of things in season. For example I have often bought solar lights that are 40% off in summer time. The website is good. Easy to pay online. Things are well packaged. Prompt delivery. Customer services team are contactable via phone/email and deal with queries with professional courtesy. Have told friends about this site. They in turn have recommended it. I find often that the items are a lot cheaper than in a local garden store.
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Great product and service

The Picnic bench arrived promptly , it was very easy to assemble and is very sturdy. We had looked at several before we purchased none of which looked as though they would last very long. I believe we will get many years of pleasure from this.
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Fast delivery of quality product

Very happy purchasing from this company. The raised bed that I purchased was of excellent quality, easy to assemble even for an amateur like me . Ordering was simple, the web site easy to use and delivery very fast . I will definitely use this company again .
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Super quick service and great items

I purchased the Yeoman rolling lawn scarifier, which came very quickly, is robust and has extending handle. I am now a wheelchair user because of a stroke last year so my only pleasure is my garden. The scarifier is easier to use from my wheelchair as opposed to my rake, I am very happy with this piece of equipment. Thank you Greenfingers. I'll keep looking on your site for things which will be good to use from wheelchair.
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Reliable prompt service

I've purchased numerous products from Greenfingers over the years and always found them to have a huge variety of products for the garden at good prices, good comms and efficient delivery I regularly review the site as the gardening year hots up ( well warms up in the UK) the site being easy to navigate

Greenfingers.com Details

About this company

Garden Furniture, Garden Plants, Gardening Equipment and Tools, Garden Decor, Water Feature ... with FREE DELIVERY on most UK orders from the UK's Leading online garden centre an dgarden furnituyre store

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Category

Greenfingers is ranked 43 out of 84 in the category

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