Don't know why all the bad reviews for Green Flag. I've had 3 recoveries with them this year and up to now they seem fine.
Twice they haven't beaten their 1 hour recovery promise - but then again one was at 1am in the morning in Shrewsbury (they had to send someone all the way from Stafford!) and the 2nd time was in the recent flooding, so understandable - but despite this have always been there within 2 hours which to be honest I think 2 hours is more than acceptable - in the past we had a motability vehicle and with the RAC at times we were told to attempt to drive the vehicle home - even when a wheel bearing had gone - we told the GF guys this and they were quite shocked that the RAC had advised that.
The only bad thing was when the car got flooded at first the guy they called out was insistent he took the car to his specific garage which was miles away from where we live and treat it as a write off (the vehicle was only 3 miles down the road from our local garage, where as it was nearly 20 miles to his - so it was less towing for him anyway!). Although a quick call to Green Flag and they soon sorted it out and he agreed to tow the car to our garage - our local garage (Overton Service Station) managed to get the car going again and removed all the water from it.
At first when it got flooded the guy said to us he didn't know whether he could retrieve it as it might be in too deep water, however he did do his up most and managed within 30 minutes to pull it out and dropped it off at our local garage, so despite initial problems everything was rectified.
Have give them 5 stars even though one of the call outs resulted in the guy being quite insistent the vehicle was taken to their garage because the person doing the towing at the time wasn't one of their vans, so was acting independently and when calling them up they quickly rectified the situation.
id moved house, so all my renewal details were sent to my old house. i never received any email saying i was about to renew or anything. First i know if it was a huge 137 quid taken out of my account. Ive done a search for the same cover on their site to find its only 65 quid. Will be cancelling, although ive been trying all day without any luck and they dont answer emails.
Staff are rude and arrogant, call centre are bullies. More than happy to take your money but will find any excuse not to recover your car! Cancelled my policy after having to call them out then when they arrived they refused to recover the car! Guy at the call centre was arrogant and rude and was not interested in listening to a word I had to say. Even the guy who came out to do the recovery said they were a waste of time and would not recommend them! I immediately rang my insurance company and cancelled my policy. I will never ever use these cowboys again and would highly recommend that no one else does. I am now pursuing a complaint with them, the lady in the complaints department was very good and even she couldn't understand what the problem was and said she hears the same thing all the time!
Called Green flag to recover my Ford Galaxy with a Broken clutch. The car was recovered quickly and taken to my local garage all fine or so I though.
I then discovered The car had been towed incorrectly (Not Using the Towing Eye). But the supports behind the front Wheel. 3 independent garages and a Ford main dealer confirmed the car should never be towed in this manor.
I am now left with a bill for over £1000 and it seems like Green Flag are not going to assist with this in any way. As soon as I can I will be cancelling my membership and Going back the the AA.
THIS SERVICE IS A FARCE AND USE NOTHING BUT TRCKERY BY SOME FELLA CALLED ARNOLD TO TRY AND DUPE YOU OUT OF YOUR RIGHTS!! THEY TREAT DISABLED PEOPLE WITH NO RESPECT AND WILL LEAVE YOU STRANDED.. KEEP AN EYE OUT ON ITV WALES "THE FERRET" FOR A TRUE REVIEW.A MERRY XMAS TO ME. SEE YOU IN COURT
Drove to Spain from uk less than 48 hours later had problems with car that wasn't an easy fix, people carrier with 6 passengers (4children!) fully loaded middle of no-where,
The staff at the call centre were brilliant, we were collect taken to hotel for weekend, they arrange all taxis, car hire, even flew us ALL back to the UK 3 weeks later, helped speak to the garage as my spanish is basic to get my car back to the UK I did pay for that as I wanted it fixed here and not in Spain!
What could have been a real nightmare and major expense was made less stressful due to having Green Flag European cover which in this case was worth every penny of the £63.48 I paid for it