Very good customer care but let down by their supplier
I ordered wooden staging for a greenhouse but after 2 weeks I contacted Greenhouse Warehouse to enquire on delivery. They responded immediately and advised that the goods were to be shipped from the supplier and apologised for the delay.
Within an hour I received an update advising a delivery date and I was sent a dripper system free of charge as compensation for the delay. This was offered without any prompting on my part and demonstrates that Greenhouse Warehouse takes customer satisfaction seriously.
I am very impressed with them and the delay in receiving the staging does not cause any major inconvenience. Although I did expect to recieve the goods within a week or so, they were obviously not to blame and were very prompt amd honourable in taking care of the issue.
I would recommend Greenhouse Warehouse as a reliable, competent and trustworthy company to deal with.
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