I had seen what I was looking for on ebay, but had a question about the detail. On ringing the company, I was given all of the information I needed to make the right choice on my purchases. I was so impressed that I bought directly from the company instead of going through ebay.
We ordered a greenhouse heater which arrived very quickly - much appreciated considering the cold weather we have been experiencing. Heater works well and we have no questions or complaints. Thank you!
Ordered some polycarbonate for my greenhouse but it got damaged in transit. I contacted them and they resolved the issue with minimum fuss. My only comment would be that if it had been packaged a little better the damage may not have occurred in the first place.
The company were friendly and easy to deal with. Delivery was well organised and driver was knowledgeable about the product contents and checked everything before departing. Greenhouse itself was easy to assemble and looks good.
I have found the Greenhouse Warehouse to be a very good supplier. There was some items missing from my order, I let them know and I received the parts within 24 hours.
Quality of items was very good and it only took about 4 hours to completely reglaze the greenhouse. Highly recommended.
They had everything I needed to renovate my greenhouse. There were clear pictures of everything and it all arrived quickly, great as I couldn't wait to get my greenhouse up and running again.
Site was easy to navigate, good choices, good embedded techical info., delivery was next working day
After receiving the confirmation e- mail of my order I heard nothing from the company until I contacted them after I noticed the payment had been taken. I was then informed that the product came direct from the manufacturer so they would find out a delivery date. I was then given a date but after taking a day off work and no delivery I was not best pleased. So I contacted them again and whilst waiting for a response the delivery turned up with no warning, just lucky I was at home. Not sure about how others feel but I feel in this day and age where communications are so easy, keeping the customer informed is paramount to a happy customer and crucial to good customer service. I would think twice about ordering from this company again.
The instructions are terrible - you nee to have an IQ of 157, and be a mechanical engineer!
With little text for guidance, and few exploded diagrams there were many opportunities for ambiguity, which I had the misfortune to take. However, the final product is good.
PS I still have two strips of rubber, for which there seems to be no purpose!
Excellent vendor. Perfect transaction and highly recommended.
Ordered, paid and received the merchandise within a week, erected the frame a couple of days after receiving it. Would love to get the glass in but waiting patiently for my builder to arrive and get in a footing and a row of 4" concrete blocks in order to set the frame a little higher. Then the glass then insert the plants and then watch it grow!!!!!!!!!!
i ORDERED SOME POLYCARBONATE PANELS. I RANG TO ASK WHEN THEY WOULD BE DELIVERED EVEN THOUGH THEY SAID THEY WOULD EMAIL ME. i WAS TOLD WEDNESDAY. i STAYED IN AND GUESS WHAT NO PARCEL. i RANG THEY SAID A PROBLEM WITH COMPUTER AND ASKED WHEN I WANTED THEM.......I ASK YOU... LIKE NOW. FINALLY HAD THEM ON THE SATURDAY. SO NO I WOULD NOT ORDER FROM YOU AGAIN.
I searched through the internet before deciding to purchase my new greenhouse from Greenhouse Warehouse which at that stage mainly revolved around price and value for money. Once I pressed the go button communication was instant from GW thanking me for my order and that I could expect an advice booklet on information to read before delivery (estimated between 4 to 6 weeks), and they would email me when an exact delivery date would be available. The booklet arrived shortly after and was full of useful information from how it would be delivered, construction advice for base, sealing, building, glazing etc. along with installation companies if you are not a DIY person. I duly received my delivery date email being 12/4/13 exactly 4 weeks from date of order and sure enough it arrived on time. The delivery man followed the same way of working I had experienced from his colleagues throughout the process, he unloaded all parts to exactly where I requested him to and even talked me through some useful tips on how to connect the base.
In summary my experience of Greenhouse Warehouse is great product, good value for money linked to excellent communication and fantastic customer service....
Ordered 2 Palram grow stations on 14.03.2013 with next day delivery. Did not arrive by 4.30 15.03.2013 so rang and was told delivery would DEFINITELY be Monday 18.03.2013. Order did not arrive by 3.p.m. 18.03.2013 so rang again and was told delivery would be Tuesday 19.03.2013 and offered a £20 refund because of delay. Order arrived on Tuesday, to date no refund received. Will check statement this month before ringing yet again.
Reference the erection of grow stations, instructions were abismal, parts which were assembeld as instructed had to be taken apart in order to put another part into position. Erection took twice as long as expected. However product when finally assembled is very good. Need to get your delivery process and assembly instructions sorted out! Perhaps for an additional charge the products could be supplied ready assembled!
I was completely satisfied by the manner in which my order was processed by Greenhouse Warehouse. Simplicity of ordering, speedy receipt of goods and quality of goods .
Service was very good, with very efficient and prompt delivery. The product is a nice little lean-to greenhouse, just right for the space available. I was a bit dubious about the polycarbonate glazing at first (a bit like blister pack wrapping), but in practice it has worked out quite well, being surprisingly stiff and robust. Overall, Greenhouse Warehouse is well recommended for their service.
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