Product came exactly as ordered, even in that dreadful weather, the box was a bit battered and soggy, but the delivery was much quicker than I thought it would be under the circumstances. Well done, and well done the delivery guy, wouldn't have wanted to be outside on that day!!!
Needed some speedy replacement acrylic after the storms destroyed 8 panes of glass, rang round and greenhouse warehouse was the cheapest price plus delivery was so fast.Second time using them and would not hesitate in using them again and again.
The website is easy to navigate, the items I needed were shown clearly, the checkout was straightforward and the goods arrived on the day they said they would. Well packaged and all present and correct.
Greenhouse delivered with packing torn wide open and greenhouse frame all bent. returned immediately without taking off the van. Refund received as no others in stock. Sourced the same order elsewhere for £150 less, delivered next day in perfect condition.
The delivery of the item ordered was very poor. Communication depended on us the customer making contact and chasing up. Whilst we recognise that we didn't provide a telephone number on ordering once we had done this we was told that we would be contacted at the beginning of the following week with a delivery date. This didn't happen and we rang up again. We was then told that we would have delivery on the Friday. On Friday no delivery and missed you card. Chased up again on the Saturday was told they would chase up on Monday with the delivery company. On Sunday a neighbour came round to say he hadn't taken it in from the company. As no card had been left and the neighbour lives 5 doors down we had no idea that it had been delivered. Monday greenhouse warehouse sent a email saying item delivered. No explanation why we had not been left a card. Very poor after sales, no tracking of goods neighbour could have kept the item and we wouldn't have known. Item was average it took a lot of putting together and the roof felt didn't fit across the top! Would not use this company again.
Everything about process was first rate, however one of boxes has some damage at the end. I haven't had chance to open and erect greenhous due to weather so I'll have to see if anything inside is damaged.
Greenhouse panels damaged in storms and not many places who could provide exact replacement size except this company who delivered day after order. Excellent service and fantastic saving from other companies.