I recently bought a greenhouse that need some talking through as I was unsure what sort of greenhouse would be best.
The guy on the phone was very good and made sure I knew exactly what I needed to know, and sent me some dimentions for the base for us to prepare on site. The greenhouse arrived as discussed with no problems.
I bought a 2x8ft leanto greenhouse which arrived a few weeks ago. It was a bit of a conundrum to put up (my husband tells me) but once complete is a very nice item. I look forward to using it. A good quality product.
Sat at my kitchen table on a Friday afternoon, and ordered on line ticking the box to expect delivery within 3-5 days, item arrived next morning, and fitted within minutes, greenhouse door as good as new, highly recomended
I bought a Kamado Joe BBQ which are difficult to ship and very heavy. The team kept me up to speed with everything by email and phone. It was quickly shipped and I was really impressed with the service. Awesome
I would highly recommend this website for the purchase of greenhouse products. The website was easy to navigate and the products and their functions clearly labelled. There was no hassle placing the order and it was delivered within 2 days. Very impressed and will be using them again.
I paid for my goods online with the next day delivery option selected. The next day I called to confirm my greenhouse was on its way and was told it wasn't arriving until 2 days later and that the website was wrong. There was no offer to try to resolve my problem, barely an apology and no compensation. Even after I explained that it was a birthday present and I was only off work that day, still no offer to see what they could do. Spoke to two people with shocking customer service skills. I had to cancel my order and look elsewhere in the end. I could have ordered it from tesco but was trying to give a small business my custom instead.
The goods ordered were not as described on the website and by correspondence. Delivery was in the evening and the goods were damaged and we could not get hold of anyone. The Romanian driver insisted that we took delivery otherwise he would offload the goods and leave them on the driveway. There were also problems when they came to collect the goods.
Sadly a bad experience down to the company not knowing their product size and weight also misinformation on the wood treatment and type of glass fitted.
Ordered some rubber seals for the door of my second hand green house what else can I say but they fitted perfect and keeps the door sealed bit of advice soak in hot soapy water over night and run some soap up the side of door before trying to fit them
This was a replacement product for me as the previous one disintegrated due to exposure to uv light. However the new one has a function missing and does not perform to the same specification as the original. It might have been considered more honest to state this in the advertising and not let me find out having bought the product.
Ordered a Palram greeenhouse which arrived two days later, so very prompt despatch. Previous telephone enquiries had also been dealt with promptly. Based on this experience I would be happy to order from the Greenhouse Warehouse again, should the need arise.
Now that (finally) it is up we are pleased with the product. However the instructions could be more forthcoming - there is no point in telling us right at the end not to fully tighten the bolts . My fingers and thumbs will never be the same again. You really need to be quite strong in the fingers and hands to make this an easy assembly. However you'll be pleased to hear that my husband and I are now talking again.
Cancelled my order with no contact (had my phone and email address) due to the fact that the credit card used to purchase was from a country out of the UK and they assumed delivery there , even though I sent them an email (to the same address the notification of cancellation came from) and left a purchase note on the order reitterating the delivery address.
The fact that they have still added me to this online review system with a generic email asking me how my purchase went sums up the operation...
I'd put up with a few cracked panes in my greenhouse for too long. With the chance of a visit from a now toddling grand-daughter it was time to take action. Rather than go for horticultural glass again - I always feel nervous handling it. I decided to explore the various plastic alternatives. The twinwall polycarbonate I ordered arrived swiftly, was easy to handle and fit and looks good. One 2 x 4 sheet relaces 2 of my 2 x 2 glass panes!! When more of the glass breaks in the greenhouse I'll probably order enough polycarbonate to replace all the glass around the sides.
I gave you a review on this item about three weeks ago!
Greenhouse bought is as described ! And good !
Customer service very poor - here's why
1. Never received email as stated to confirm delivery
2. Was never told when item was dispatched
3. During order I requested delivery after a certain date this was ignored, arriving early !!
We had been looking for our first ever greenhouse and thought the Palram Grow & Store fitted the bill. The GW website was extremely easy to use and their price was way cheaper than anyone else's for the same greenhouse. GW despatched the greenhouse amazingly fast and it was with us within a few days. Their service cannot be faulted.
It took us a day or so overall to build the greenhouse, not difficult, just time-consuming, but it was worth it - it's not a pretty greenhouse, but very functional and a great introduction to greenhouse gardening with the added bonus of the store room on the end.
I ordered a garden pizza oven from Greenhousewarehouse, unfortunately the clay stone that is used inside the oven had been broken in transit. Sheila ensured the manufacturer delivered a replacement directly to me by courier, without hesitation.
I was very pleased with the after sales service.
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