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[REPLY]
- Reviews (8)
- Sam Jo
- Asheville, US
- 2 Reviews
Refund denied after discovering untrusworthy masseuse
After politely and respectfully emailing 6 consecutive times to Groupon about my dissatisfaction with a merchant, they only quoted the policy back to me over and over and told me to regift my coupon. A masseuse is someone that needs to gain trsut and respect with quickness in order for me to be willing to unclothe for them. When my appointment was canceled 15 minutes before it was scheduled, not to mention after being so booked up it took two months to even get an appointment, the trust factor diminished. Then I never received a call back to reschedule my appointment. In the lower right corner of the homepage is the Groupon Promise: “If the experience using your Groupon ever lets you down, we’ll make it right or return your purchase. Simple as that.” I have been lulled into a sense of security with a patently false guarantee. I felt safe ordering from an otherwise unknown merchant because, as Groupon assures, “We're so confident in our featured businesses that we back them with the Groupon Promise.” They lost a customer.
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- Tina Poulsen
- Hvidovre, DK
- 6 Reviews
Jeg er delt i 2
Har prøvet 2 handler. Den ene gik smertefrit, den anden er stadig igang, varen er betalt men aldrig kommet frem. Så nu må vi se hvad I kan Groupon.
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- Ana Silva
- Vancouver, CA
- 3 Reviews
Great phone app
They have a great phone app! It finds deals closed to you and gives you how many kilometres away and all.
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- Claire Dimla
- Hong Kong, GB
- 3 Reviews
They're pretty good
I've ordered a few things with them and they're pretty good. I've so far not encountered any problems so do not have experience with their customer service. Wish they would have more deals though.
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- mack
- Los Angeles, US
- 2 Reviews
Great deal on... NOTHING
Got a Groupon for a hot air balloon ride with Sunrise Balloons in Temecula. First off, the deal claimed the value was $199 and the Groupon was for $99. But later I discover that several other companies in the area - all of which have way higher Yelp ratings (Strike one) - all charge about $110 to $140. So the "value" was substantially inflated. Strike two. Called the company to try to redeem and no one answered so left a message. No response after two days. Strike thee. Called again. Voicemail again. Called again, and again, and again. Strike four, five, etc. Finally got a hold of someone, who helped me schedule a flight for a date over a month away because none of the many dates I wanted were available. Another strike. When the fateful date arrives, I wake up at 3:45am and show up at the launch site at 5-something in the morning after driving over an hour to Temecula, No Sunrise Balloons. So I call and - surprise - no answer. When I finally talk to someone, they say they had to cancel due to weather. What? I saw at least 8 other balloons floating through the early morning sky on what could only be described as a perfect day. Were they in different weather? When I contacted Groupon for a refund, they told me that it is the nature of ballooning that sometimes flights cancel due to weather, and I needed to try to reschedule and only if I was not able to reschedule would I get a refund. What about a refund for the frustration, and the gas I used to drive to Temecula? Groupon needs to do a better job of A) choosing the companies they work with B) stating the actual value of the product or service and C) not ripping people off.
- dnm
- Zoetermeer, NL
- 5 Reviews
Heerlijke aanbiedingen!!!
Het hoeft niet maar het mag... het wordt aangeboden en met een zeer aantrekkelijke prijs!
Je moet na aankoop wel ff opletten en de groupon activeren, even geduld hebben, maar werkelijk... je geduld wordt beloond!
Heb al meerdere aankopen gedaan en ben zeer tevreden...
als er iets niet goed gaat wordt er een goed alternatief geboden en is de service netjes en correct!
Bedankt Groupon. Ik kijk elke dag naar de aanbiedingen!
DNM
- Online Shopper
- Peterborough, GB
- 9 Reviews
Superb Offers!
The offers are incredible value and lets one lead a fabulous lifestyle at a fraction of the cost!
Saved a fortune last Christmas by buying the offers to give as Christmas presents.
I highly reccomend them!
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- Wendy Usrey
- Fort Collins, US
- 4 Reviews
Love the deals! Just wish there were more of 'em!
Just found this website a few months ago, and boy do I love the savings! There's nothing like saving 50% on something... today I purchased a $50 Groupon for GAP for only $25! Can't beat that! The only downside is they're not in every city yet, so they don't always have deals that I can take advantage of, but the ones I do buy are always worth it! I also check here when I know I'll be traveling somewhere... I can usually find deals for shows, spas, sight seeing, etc, so with a little advance planning, you can save big on vacations too!
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