Having lived all my life in Dorset or Somerset I was pleased to find a Dorset nursery with exactly what I wanted. My faith in local, I still spend a lot of time in Dorset, was well rewarded with swift despatch of my order. The plants were in the ground within an hour of delivery. The quality of the three vines looks to be of the highest with sudstantial rootstocks and strong growth above. Excellent packing ensured that no damage was done during transit. In fact well done Parcelforce, there was not a mark on the fresh bown paper and not the slightest buckling of the corners. I look forward to watching the vines grow over the summer months. Unusually for me I will follow the enclosed instructions to the letter! If I have any concerns I will contact Groves Nurseries at once, I have every confidence that they will know the answers. Hopefully however that will not be necessary. Thank you.
My order got delayed due to poor weather but I had to chase it up. I got a response quickly but then had to chase again. The plants arrived and were well packaged. this is a system that works well if your plant is not subject to bad weather. If the company could improve their communication on delivery status, that would be excellent.
It was easy to order and the plants very fine. - Even though they first were checked by customs officers and then delivered at the wrong adress and therefore opened at least a day later than intended. It was the fault of the carrier, not of Groves Nurseries.
Very pleased with the quality and price. The plants were very well packed and arrived on time.They look very healthy. The only fault I could find is that although the boxes were printed with a "Live Plants" warning this was covered up by the wrapping paper.
I ordered: J Joan raspberry canes -a fantastic price.
A Blue Moon rose - I'd been searching for this species for years.
These were ordered Wednesday afternoon and they arrived Friday morning at 8:30. The items were well packed in superb condition and with clear care instructions. I would have no qualms in ordering from Groves Nurseries again. I would certainly recommend them to a friend.
Order arrived within 3 days - brillant !!! Wonderfully packaged - so no broken dorset knobs, my sister will be pleased when she gets them on her 60th birthday !!!!!!!!!!!!!!!!!!!!! Thanks again
I am very happy with Groves Nurseries. My plants other items arrived promptly and were very neatly and properly packaged and healthy. Previously, when buying from other online retailers, I've received dried out and squashed plants. My order with Groves Nurseries was packed in a very strong cardboard box, and inside padded with real straw and the soil in the pots was damp, end result was good strong plants ready to go straight into my garden! I would not hesitate to use Groves Nurseries again in the future and would unreservedly recommend them to friends and family.
Although this is my first encounter with Groves, it is very unlikely to be my last. I ordered bare rooted raspberry plants last Friday night and they were delivered [and planted] the following Tuesday. Excellent quality plants very well packed with a deep plant pot to protect the roots and all important sucker shoots. Now having to wait for the taste test.
I ordered a Vine for a friends 50th Birthday. Delivery was quick, packaging was excellent, the Vine looked lovely and i was pleased there was instructions.
I would definitely use Groves Nurseries again and recommend them.
My order was palced and delivered within 2 days
On opening it though the product was not what had been ordered
I phoned up and was instantly promised the correct product and applogies
True enough it was there when i got home from work the next
With a hand written apology
Ok so an error to start , but we can all make mistakes, followed by great customer service with a genuine concern for the error
Has this put me off this compnay
Far from it I will use again and can recommend,
Its a great company that puts its customers first
Need I say more?
The only issue I found was the packaging the plant came in.
It was really difficult to get in to and although it was a quick transport to get here the plant must of spent a bit of time on its' side as a lot of soil had come out.
Hopefully it should be fine with a bit of tlc.
Really useful to have the care instructions included, really appreciated.
this is exactly what i wanted not like the rubbish that are advertised in the catalogues price is good as well plus keeping uptodate on delivery . will be ordering another soon they are grafted so they should do well i had a vine in s/africa 100yrs old.so i have hopes very satisfied recommended.
Having ordered last minute, I was very pleased that my order turned up not only on time but early. The plant was packaged really well and was itself a n excellent specimen.
Really pleased with everything, thanks Groves.
bought raspberries the best price around .arrived well packed in soil in pot well moist .arrived day after despatch. not yet planted as arrived 2 hours ago. cannot fault,looking forward to tasty raspberries in autumn.
We required our "Annie" violets for a birthday for Annie, as well as the name it is also the February birthday flower. In view of the horrendous wet weather it was unlikely that any would be ready in time to despatch but you came up trumps and not only us but Annie as well were delighted with the flowers.
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