GSF Car Parts reviews

WHY USE ANY ONE ELSE !!

They do it right every time, never had a problem with a miss fitting part, or a wrong part sent, and living in a remote part of Wales, returns could cause PROBLEMS.
Keep up the good work many thanks

great service

Items were very easy to find online with perfect description. Paid thru paypal so again easy and delivered quickly. Definitely use again and recommend.

EXCELLENT SERVICE

Ordered a part and it was delivered quickly and securely. I would recommend.

quick dispatch, though no communication.

the order was easy,but could find no invoice , confirmation of payment or note of delivery date, item arrived safe and sound.

top seller. very quick delivery.

Quality parts, very good value , despatched quickly.

AWESOME

FANTASTIC PLACE TO GET PARTS FOR MY OLD VW`S .ORDER ONE DAY AND PRETTY MUCH GET IT THE NEXT, EXCELLENT SERVICE AND FREE POSTAGE!!
SOME NICE OFFERS TOO!! GOOD EXPANDING RANGE .
A BIG THANKS TO EVERYONE!

Very good service shame about the web site...

I was pleased with the ease of finding the right car parts, the price was good but the payment and check out is terrible. I'm not one for reading all the detail, regrettably, so as a result I requested next day delivery and failed to notice that they don't deliver on a Saturday. My fault I would admit, but most sites I use won't take your money for next day delivery unless they can actually deliver. A simple pop up script to warn the user that next day delivery is not possible would have prevented this. So I paid £8 for next day delivery and received the order 2 days later with absolutely no chance of a refund, basically punishment for not reading the delivery notes. My advice is to chose your delivery option with care as they won't refund you for a mistake.

Excellent and trustworthy

Easy to order parts and very reasonably priced. Items arrived quickly

great quality parts at great price!

Price was excellent (after adding the discount code!) which saved me £90!
Excellent quality product.
Well packaged - delivery a little slow as not next day but day after.

A+ seller

I will use this site again, excellent in every way, very quick response, excellent service

excellent!

no problem ordering,even a monkey could understand with how easy and pictures.

I SAW THE LIGHT

I recently purchased a set of front lights for my VW T2, made up with both the quality and price, purchased before 4pm they were delivered the next day, I needed them before 10am so paid extra, unfortunately they came around 11am, spoke to the guy on the phone and he apologised and gave me a total refund no quibble, no messing just a really good service. A1 would defo use again.

WOW!!!!!!!!!!!!!! EXCELLENT PRICE AND DELIVERY

PLEASED WITH THE QUICKNESS OF DELIVERY WILL USE AGAIN AND RECOMMEND TO FRIENDS. GOOD PRICE TO OTHER OFFERS.

AB FAB

Purchase arrived quickly by free post. Wiper blades fitted perfectly without needing to alter fittings.

Correct part supplied speedily

Quick delivery of good quality, correct part, at a good price. I would give 5 stars but although well packaged, they could use recycleable packaging to avoid loads of taped bubble wrap going in the bin.

Quick, efficient service!

I ordered some brake pads, reasonably priced. They arrived extremely quickly - will use them again.

brilliant

very fast service

A good price and delivered promptly. Thanks

A good price and delivered promptly. Thanks

superb service

Fast delivery. Great price

Good service, even when the wrong part was ordered

Helpful on the phone when the website wasn't clear.

Very quick delivery and the cheapest I could find the parts!

Great prices, i got next day delivery even though I didn't specify it. In fact I had free delivery. I saved about £20 per item on the local motofactors. I really can't recommend them enough.

WTF Are they playing at. Never again!

Ordered a rear brake calliper for my Passat as the electric handbrake gearbox was mashed. The part arrived quickly but was very poorly packaged, the outer box was intact and no damage whatsoever, inside was a second box neatly backed in bubble wrap but the box was destroyed and held together with various differing types of sticky tape and looked like it had spent 6 years in war zone. Inside this was my calliper sat unprotected on top of a scrap of bubble wrap and the the electrical connector on the calliper is snapped. This must have been but in the box this way so it cannot have been checked. To top it all I phoned GSF and they asked me to send photo in by email which I did and they will not respond to communications. Well done you now have one less customer to deal with and I will be recovering the funds.

5 days ago

Reply from GSF Car Parts

Dear Mark,

Thanks for your review. As you will already know as I type this, we are in conversation via email with you to resolve this situation with you so will continue to do so that way. We look forward to receiving your amended review once resolved.

Regards.
The GSF web sales team.

Quick and easy

Items as described and delivery was very quick even on standard (free) postage. Extra thumbs up for discont on sales over £100.

Waste of money as incorrect parts supplied

Ordered a few minor parts for Peugeot 307 exhaust system as Eurocarparts where out of stock.
I rarely use GSF due to problems with receiving the incorrect items but as I was desperate I gave them another go and wish I hadn't bothered. The exhaust bolts and springs where incorrect and not even close to being the right items so made the job much harder as a result.
Lesson learnt, I'll just stick with [External reference removed ]or other local motor-factors in the future and if they don't have the parts in stock that I need, I'll just wait for them to get them in for me rather than waste more time and money with GSF.

6 days ago

Reply from GSF Car Parts

Dear Mark,

I'm sorry to hear of the problem you've had.

This is the first correspondence from you we have received with regards to this order so we're not sure if this is a cataloguing error or something else.

Please contact us at website.sales@gsfcarparts.com with any issues that still need to be resolved, or ring us on 0121 626 7981, with details of your order to hand, so we can bring this to a swift conclusion.

Regards.
The GSF web sales team.

Phenomenal, price, quality of parts and speed of delivery!

I couldn't believe the price of the part and the speed in which it arrived. I ordered it at 1400 and it was in my hand by 1000 the next day...and delivery was free! Thank you Team GSF.

Easy Transaction - OK Prices

An easy transaction, reasonable prices and quick delivery.

A thing of the past.

Sneaky, underhand company asking for your information by giving you cheap instant win cards with no value. Two cards I received offered 10% discount, BUT ONLY IF YOU SPEND £100, it does not say on the cards terms and conditions apply! I have dealt with this company for very many years but I will now take my custom elsewhere due to the fact that most items can be purchased at the same price or less at other part suppliers! Dissatisfied customer!!

6 days ago

Reply from GSF Car Parts

Dear Stewart,

We've had a look into this issue and it seems the confusion may lay as we run a separate offer at the same time in the background for extra discount when £100 is spent, so you may not have noted the difference. All of the codes you will still be in use, and if added to your basket you will see the discount come off.

Please contact us at website.sales@gsfcarparts.com with any issues that still need to be resolved, or ring us on 0121 626 7981, so we can bring this to a swift conclusion.

Regards.
The GSF web sales team.

Genuinely Swift and Fast !

Makes getting the right parts quickly and easily, stock status and pricing clear to see.
Home Delivery to complete the slick process. What more do you want ?

good quality parts swiftly delivered

Having used gsf carparts on four occasions in the past few months I am very impressed
with the standard of service given. I would have no hesitation in recommending GSF Carparts to anyone else and indeed have to a friend of mine who maintains his own car.

cheap and fast delivery

very good and just ordered again

quick easy and no fuss, what more do you want

Had the parts others didn't, with a quick turn around

What a great price !

The quality of this part was just as good as the original VW part but a dam site cheaper......

This review has been reported to customer service by the company 5 days ago for referring to other websites or companies.

Customer service is in the process of investigating this review.

Following this investigation, it will either be deleted or returned to Trustpilot.

See our review guidelines here.

OK, but problem with web site

When I selected collect from branch the total jumped from £75 to £83. GSF were unable to explain this glitch, so I re-ordered the next day opting for free delivery at the original total of £75. The goods arrived in a couple of days.

5 days ago

Reply from GSF Car Parts

Dear Anthony,

Thank you for your review.

We have looked into the price issue you encountered and have now corrected the error which lead to it. Sincere apologies for the confusion.

Please contact us at website.sales@gsfcarparts.com with any issues that still need to be resolved, or ring us on 0121 626 7981, with details of your order to hand, so we can bring this to a swift conclusion.

Regards.
The GSF web sales team.

A great shopping site for BMW spare parts

got what i wanted easy,fast and the order was correct great and thanks

Customer services is bad. Careless attitued

Well what can i say they have employed arrogant( cock headed) Lads that speak to you as if they doing you a favour. My order got left with random person according to them, i was not left a card informing me on this nor was i phoned. No apology despite the order being very late and careless attitude. 3 Stars cos i order prior and orders have always reached in time without problems, but staff are still arrogant, most of them anyway!

10 May 2013

Reply from GSF Car Parts

Hi,

I apologise for any problems encountered when speaking to our staff, but I can assure you we only ever try to get to the bottom of any issue in the quickest and most professional manner possible. I did over hear the phone call that was made this morning and know my colleague has provided you with all of the correct info you needed and is making the relevant enquiries to make sure you get your parcel.

My colleague is in contact with our couriers as I write this and he will contact you as soon as we get any more info with regards to your delivery.

Deliveries can be made to a near neighbour, and the couriers are supposed to leave you a card to notify you of this. Again I apologise if this wasn't the case.

Regards.
The GSF web sales team.

brilliant service

I had no problems ordering online, site very easy to use, parts are very reasonably priced and delivery quick and on time, I was able to start work on the car knowing the part was going to be delivered on a certain day. keep it up and I will definitely use again.thanks.

Near 2 Weeks and Still Not Arrived.

Thought it would be quick and easier to buy service parts online and get delivered.

Would have been quicker to go to local parts dealer and get them there!

10 May 2013

Reply from GSF Car Parts

Dear P Rose,

This sounds like a highly unusual case of an order going missing with the postal service.

Please contact us at website.sales@gsfcarparts.com or ring us on 0121 626 7981, with details of your order to hand, so we can bring this to a swift conclusion for you.

Regards.
The GSF web sales team.

This Website Was a Fantastic Find

We usually deal with a local car part supplier but we found ordereing from GSF was quick easy and CHEAPER than our local supplier .....RESULT !! We ordered the items on the Thursday afternoon and we had them by Tuesday - fab service. I love the fact the parts are selected using the car reg and its brings up the car details and only parts relating to that model of car. Fab System.
Thanks GSF !! I will defo be recommending you to all my buddies !!

Good prices, patchy service, slow delivery.

I bought from GSF because a seasonal offer made them the cheapest by far. With a 25% discount and click and collect available at my local store it should have been easy. My branch could source the parts in 24 hours but because the website said they had no stock I couldn't use click and collect and buying directly over the counter (easiest by far) meant I would not get the dicsount. Head Office had no clue about how the offer worked or why I couldn't get the discount in store, staff at both head office were far from attentive also. To get the discount I had to opt for home delivery despite the fact my local branch could get the parts. A week on my parts still haven't arrived. Accompanying bits ordered from the competition was a less painful and faster experience. Overall probably not worth the hassle!

10 May 2013

Reply from GSF Car Parts

Dear Sean,

At present if our main stock online is showing as out of stock, a click and collect order cannot be placed even if the stock is physically available at one of our branches. This is a change that has previously been discussed and will be shortly implemented on our site. Apologies this has caused an inconvenience with yourself but our site is evolving all of the time to make it better as we go forwards, so this won't be an issue in the future.

I will check into the status of your order this morning and contact you with regards to this.

Regards.
The GSF web sales team.