GSF Car Parts reviews

GSF Car Parts reviews

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RUBBISH

Having used this firm since the very early days I was really amazed how bad they were this time . I ordered some parts at the weekend and paid extra for next day before 12 delivery as the parts were being shipped to France. Parcel Farce failed to deliver it and returned it to the depot. They then told me I would have to pay again to have the item shipped as they had not had it back ! ! They then told me they could not ship to France as it was a liquid even though the export department said they could. No replies from e-mails so I called them ( now waited a week for parts ) and oh yes they had got them back and no they could not deliver them again I would have to re-order and wait for a refund ! Another week of van hire due this firm I would suggest you NEVER use this shower .
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Untrustworthy, offering discounts that you can't claim till after they put the price up

I was sent an email offering 25% off service parts which clearly had plugs listed on the email but the code didn't work.
When I contacted Gsf about the problem I was told that plugs were not covered in the discount, I pressed the fact that the email listed them and sent a copy of the email to confirm what I was saying.
Ten days later I get told that the discount code now works so I went online to order them only to find that the price has been increased and it is now more expensive to buy with the discount than before. Very unhappy about Gsf trying to rip me off.
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Excellent After Sales, Situation rectified & apology given...

Hope you're comfortable as this is a Long review.

I had been looking for a while for a replacement electric aerial to replace the one on my merc, checked out the usual places and then remembered GSF. Checked online, Tottenham had one in stock so I duly reserved it to collect the following day.

I arrived at the store, read out the reservation number and the gentleman asked what part it was, so I told him and he went back-store and returned a few seconds later. I looked at the box which was Very tatty...it was evidently torn and worn and had been sellotaped up. First thing I thought was 'Hmmm...looks like a used part...anyway...hope it works and all the stuff is inside!'.

I got home 45 mins later and sat at my dinner table and opened the box...the screws were everywhere and the wires had been cut shortly where the connectors met. To say I was very angry is an understatement...However, I calmed down and thought 'As long as it works I guess it's ok...'. I'd paid WELL over the odds for this unit, the sticker on the reverse looked worn, the unit itself just looked used.

Anyway, I easily removed the old unit and just as easily installed the new one, and spliced the connector to the cut wires of the new unit's connector. Turned the radio on...Nothing. So, I got my multimeter out and checked the feed voltages at the unit's Ant.Cont terminal, the new Aerial unit itself, and everything else associated with the unit...30 mins into this it got Very windy and started raining so I had to stop. After an hour I resumed, and 2 hours later, at the end, feeling VERY angry and VERY Frustrated I asked my uncle to film myself trying to get the Aerial to extend with 12V attached to it's power terminals. I then phoned up the Tottenham branch where the gentleman who had served me earlier answered the phone.

I explained the situation and I could not understand his replies as they were mumbled. I almost lost it but stayed calm and explained firmly, telling him how angry I was at the unit being faulty, and explaining that TWICE along the line I had given GSF's shoddily packaged item the benefit of the doubt. I also took the chance to explain that I had spend most of my day on this task, was soaking wet and cold, and that I normally have issues with ECP sending me shoddy or wrong parts and GSF had always been good Until now.

He said he would order 2 units in for tomorrow (Thursday), so I now have to take a morning off work as I can't drive the car with the boot lining and wiring all apart, and also having to inconvenience my mother by borrowing her car to pop down tomorrow morning and if the other units aren't there I will be getting my money back and going to their Thurrock branch which is showing stock.

Lesson learnt though...NEVER EVER going to accept goods if the box is damaged.

Pull your socks up GSF, I'm a member of 2 prominent Mercedes Forums and I will not hesitate in sharing this review on there.

- A very angered and frustrated customer..

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Updated 13/02/2014
Continuing from my review I posted in anger last night, I went to GSF this morning and they had ordered in 2x Aerials of the same model for me to choose from, and the sales man who I spoke to yesterday apologies for the error. I explained that I know it wasn't their fault however the situation yesterday and the bad weather soaking me just added to my anger.

I spoke to the Manager who's name was Sally and she also apologised for the bad item and ensured I had been given good service.

On the whole a good service experience, just a shame the item yesterday spoilt it but it was explained to me that it had been sent from head office themselves.

Thank you GSF Tottenham for resolving my problem, new aerial has now been fitted and working correctly...!
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Correct part arrived on time

Small order of a single bulb.
Easily found the right bulb on the site. It was cheaper than halfords and the correct one, (halfords sold me the wrong one initially)
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After sales customer support 'POOR'!!!

Good quality products and prices.
I purchased a rear wiper blade for my car, however the incorrect part was sent, however online it showed the correct part?
However, the problem arises when you need to return an part and want to speak to staff first.
The online chat service never appears to be manned, asking you to leave email address and they will get back but never do. After several attempts over different days I gave up!
I decided to call, a gentleman by the name of Nath answers and put you through to a department that never answers the phone!!!

This company is so frustrating to try and contact if you do get a problem with an order its just not worth the risk ordering from GSF.

The amount of time and phone calls, has cost me more than the part is worth!
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Review by confirmed purchaser

first class packaging of quality items

Very satisfied with all my dealings with this company
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Review by confirmed purchaser

Shockingly poor in shop service when I went to collect ebay order - assistants belittled and mocked my husband stating our product would be delivered, despite us selecting the collect in branch option

We ordered a simple car part online, selecting the 'collect at branch' option, and my husband made two separate trips to collect the part where each time he was belittled and informed that he must be confused, as the order would be delivered.

Online service = good, ability to collect part from depot = very, very poor...

...I will now have to make a third trip to collect the part, which I hope will resolve the ridiculous situation. I could have ordered from a competitor and had the situation resolved by now. GSF fail.
GSF Car Parts

Reply from GSF Car Parts

Dear Anna,

I'm very sorry to hear of the problems you've had with our click and collect service.

Just to clarify the order you placed was via our mobile site for www.gsfcarparts.com and not eBay. This may be where the confusion lay when you went it to branch as all orders at present on eBay are for delivery only.

It seems in your case, there has been a glitch on our mobile site. We don't allow at present payment at first and then collection of goods afterwards. All click and collect orders are for reservation first, and then to be paid for at the branch.

The issue we've discovered from your review is being fully investigated ASAP by our web team. We apologise for any inconvenience caused and hope that you get the correct part from the branch all okay.

If there is anything we need to do to resolve the order issues, please contact us at website.sales@gsfcarparts.com or ring us on 0121 626 7981, with details of your order to hand, so we can bring this to a swift conclusion.

Regards.
The GSF web sales team.
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Review by confirmed purchaser

great range of parts. Always got what i need and helpful/knowledgeable staff

Very helpful service. Like the online help service. Fast delivery and cheaper than most for quality parts. Have used gsf loads of times and never disappointed. Thank you very much for all your help!
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Review by confirmed purchaser

Accurate, Super fast delivery

Ordered my new parking sensor on Saturday and it came on Monday morning. Great part at a great price, would highly recommend
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Review by confirmed purchaser

Quick Delivery Good Price

Ordered parts often arrive the next day and the price is always competitive. No hesitation in using again. Excellent service.
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Review by confirmed purchaser

Good reliable service

Parts were delivered in two day free of charge and at a reasonable price. What else can one say.
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Great service

Great price with speedy delivery
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Well appreciated & very prompt service.

Great reasonable prices & a pleasure to do business with..
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Review by confirmed purchaser

straight forward and simple ordering and delivey system

I ordered my items on the weekend and arrived within 2 working days for free delivery - brilliant!
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Review by confirmed purchaser

good service

buy your car parts with gsf.
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Review by confirmed purchaser

nightmare

Having ordered direct though GSF website, I would have expected a confirmation email. Non was received. I had to go though the bank and PayPal to confirm order. When the part was received, it was the wrong part. Nearly correct though. I was sent a left brake caliper, I needed a right. There was no appologies regarding mix up. I had to sort an alternative vehicle for 4 days to get to work. This is not an isolated experience, only 24 hours before, I was sent the wrong brake discs for different vehicle.

Nice one GSF!!!
GSF Car Parts

Reply from GSF Car Parts

Dear M Baker,

We're sorry to hear of any problems you've had ordering from us, and apologise for any inconvenience caused.

We need you to contact us with any issues that still need to be resolved as the order number this review was made against doesn't relate to a brake caliper, nor can I see of any other order under the two names on that order number listed either.

Please contact us at website.sales@gsfcarparts.com or by phone on 0121 626 7981, with details of your order to hand, so we can bring this to a swift conclusion.

Regards.
The GSF web sales team.
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Review by confirmed purchaser

fantastic service

As described...super fast delivery.....very good price for the goods
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Review by confirmed purchaser

best service , best quality, best price!

Only site where you can find car parts even that your car is not uk registered !
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Review by confirmed purchaser

right first time

Gsf got all the parts correct and delivered within 48 hours. Halfords had three goes at over a full week and still got it wrong. Gsf to the rescue.
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Review by confirmed purchaser

GSF AS A COMPANY

AS USUAL GSF WERE ON THE BALL AND SENT THE PARTS OUT ON TIME,GREAT COMPANY I WILL CARRY ON USING THEM.

GSF Car Parts Details

About this company

GSF Car Parts are the UK's largest privately owned car parts supplier. GSF provides discount car parts saving up to 50% compared to main dealers. Quality parts for all makes of car at discounted prices. Buy today Online, In store or by phone. 74 Branches Nationwide - Next Day UK Delivery.

Visit GSF Car Parts

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GSF Car Parts is ranked 24 out of 41 in the category

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