Non-transparent online part selection process leads to incorrect parts being ordered
The GSF method of describing parts on their online ordering system as 'Premium' and 'Standard' has lead to the ordering of an incorrect driveshaft. The error was only spotted after the shaft was fitted, the difference being ABS compatibility. The part was fully refunded but not after considerable inconvenience and wasted time finding the correct item locally and refitting.
If the process was clearer regarding the exact differences between the two items, as opposed to being lead to believe the only difference is one of quality, then the whole buying process would be less fraught.
It turned out the correct part was available next day from a local motorfactor for less and free next day delivery from GSF took 2 working days anyway.
Not overly happy as a result.
To reply as a company, please log in to your business account.
Stan, We apologise if the information on our site was not clear. Normally the only difference between Premium and Standard is the quality. If there is any other difference this should be made clear by clicking on the 'more info' button. However, we are looking into this specific part to see where the problem lies. Thanks for bringing it to our attention. Regards. The GSF web sales team.