Ordered over a bank holiday weekend rather late in the day as my usual supplier was absolutely useless, found this lot on the Internet and the stuff was still here on time even though I was late ordering, really really brilliant company and my use them as a perminant supplier from now on, parts were right, first time too so now dodgy sales waffle and more waiting, I couldn't have asked for, better fast and reliable service really thank you
I have used GSF a number of times and they have always been really good in terms of service & price. This time however they have not done too well.
I initially order the parts mail order. They arrived and despite having the sport version car that corrisponded with their website the discs were too large.
I spoke to the mail order centre and was told that I had to post back to get a refund and they would only refund the postage if it was proven the website was wrong. Alternatively i could go to a branch.
I spoke to the local branch and the guy on the phone told me that there were only two options for the brake discs and therefore he would order me the other option.
I picked up the discs last night, dropping off the first incorrect order and when i got home found that there were wrong too!
Now i have to go back to the branch to get a refund on the second incorrect order and am still waiting for a refund on the initial order.
I have now placed an order with Euro Car Parts.
Had difficulty finding correct fuel pump as several seemed compatible. Correct pump found by GSF by x ref to original pump number.
The part I needed was easy to find on the website. ordered in minutes and received before the estimated due day. Excellent service and I would definately recommend this company to all my friends. Thank you.
Ordered a part from stock, after the cut off for next day delivery, on a Tuesday. Added the before noon next working day option, so it should have arrived on the Thursday morning . It didn't - at all.
Rang up the on the Friday morning, to be advised that the courier hadn't collected as planned, so the delivery was a day late. Whilst on the phone was advised that the part had been delivered that morning whilst I was at work.
A bit disappointed that the next day extra cost option was missed, even though I know it wasn't strictly GSF at fault, but it wasn't my fault either. I added the next working day option to ensure I got the part for the weekend, and I did, but didn't want it to be in the balance on the Friday morning before a Bank Holiday.
Have been a customer of GSF for many years, no previous issues, hope this was a one off. However I will consider collection in person next time, rather than trust a potential let down by a third party.
I would totally recommend this company to anyone. The website is simple and easy to use. The postage is free and lightning fast. I always get what I wanted and it is cheap too yet good quality. Overall 5 stars!
Customer service was fast to answer my questions, the dispatch was almost instantaneous, and the items were cleverly packaged without excessive of extra weight. The only downside was not being able to pay though my Credit Card and instead being ripped off by paypal.
Nice to do business with as web site responds quickly and prices are good, best part is no delivery cost loading for us poor souls in the Scottish Highlands we are probably the most likely to want parts mail order, I hope other suppliers read this
I've shopped with GSF for many years and although cheap, I have consistently found that the parts they sell (even if labelled as OEM) last a fraction as long as they should. In the past six months I have been left stranded by the side of the road with defective a GSF supplied coil set on my Volvo and a dodgy GSF battery on my wifes Audi. When I contacted the slaes manager Elliot he brushed aside my complaint without so much as acknowledging the inconvenience, let alone offering an apology or redress or a replacement part. I have had similar issues with alternators supplied which were defective on three occasions.
A1 premum quality products at good prices.
Parts not in stock well arrange very quickly in a matter of hours in most cases our next day delevery service is also very fast would have rated 5 out 5 but didn't like how i was spoken to when trying to place an Order felt a bit.
Apart from that a1 all round
Being an ex senior BMW parts employee in Munich I know a little about these cars !
GSF overall provide a very good service but there are a couple of issues.
Firstly, OE quality seems to be a bit of a grey area on occasion. Be careful when ordering your part - ask exactly where the part originates from. Standard and premium listings should be clear, but you need to ask yourself why an OE supplier would make a sub standard in the first place. Believe me - they do not. I know who the OE suppliers are and their quality controls, so ensure you are getting what it says on the tin !
I have also suggested to GSF that they publish the OE part # alongside their own #, thus making an equivalent part # check easy, but so far no response.
We will see.
IAN P Coles.( Parts service Manager, BMW & JLR 1997 - 2007
I would definitely use this service again, great value, free delivery just let down by wrong brake pads sent for my 206, now need to travel to Sheffield to change them.
Try GSF car parts they might have what you need in stock...
If you don't want to go to a local branch,there home delivery service is very good.
Being in the motorcycle trade and running my own place I repair the occasional car and knew of GSF from way back when they we're German and Swedish so I bought a part from them and it arrived within a few days good quality and fit and top price for my BMW 323i part and best off all ..........I didn't have to speak German or Swedish to get it a good easy pleasant transaction.... i will open my trade account asap.
TOP COMPANY..........use with no problems.
part of my order was fantastic , a new part as order correct side etc etc , the other was a used part (indicator light external assembly ) but no lens or glass , which is what was broken on my original part hence the replacement so left a bit disappointed overall
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