Not only was the price low and the guitar great for that price, I was impressed that every stage of the sale was communicated. I felt compelled to email them to express my gratitude.
I'd strongly recommend buying from this seller. I certainly will be again in future.
Great product, delivery time, service and price. *****
Perfect – no reservations, I would recommend this company to anyone.
I ordered 10 of the same items. They rang me very quickly and offered to send me half that were in stock, and the other half when they got them in. This was absolutely fine and the remainder arrived to me within a few days after the first lot. This is great service and great communication. I would definitely use them again.
I regularly order from here. Once I forgot to fill in some details and I got a call within 2 hours to complete the order. Product was delivered within 2 days. Excellent service, would definitely recommend.
Bought a guitar from merchant city music as they had the one I wanted for the best price, free delivery and a really easy checkout process.
item arrived next day less than 24 hours from purchase (way quicker than i was expecting for a free service) and turned up exactly as described, well packaged etc.
will definitely buy from merchant city again
I spotted a Fender amp at an unbelievable price.on their website and pre-ordered. The customer service was excellent. I was kept up to date via SMS and email and was able to have item delivered when it suited me!! In store the guys are more than helpful. I have purchased 3 guitars and many accessories from this store. It is the only place I would go!! Out- Frackin -standin!!!
I ordered the guitar during the early hours of the 14th August , from then on I was kept up to date with the progress of my order in the form of 2 e mails both stating the guitar would be delivered on the 16th August ! And it was . Great service and would definatley use the company again .
My son and I had decided on the Adam Black model and googled it for a good price. We found the Merchant site and it was easy to use and well laid out. The price was competitive also with delivery included.
They could have had an extra sale by suggesting a lead for the Amp to the guitar but wasn't upset as purchased from local music shop.
I spent a week reviewing different guitars before I saw this model. It ticks all the boxes for me. I missed the next day delivery window by 30 minutes but the guitar turned up the day after as expected and I received plenty of email communication to advise of its progress through the system.
Very happy with my purchase. Guitar sounds sweet and with the HSH setup, I have a wider range of suitable tones (suitable to me) than I would with a Les Paul style guitar or a straight SSS Strat.
If you are looking for guitars, amps, pedals and accessories this is the place to get them! This latest purchase was for strings and accessories. Ordered late on Saturday, advised dispatched on Mon and received in full on Tuesday.
Exactly the right amount of packaging for items. Postage only £2.50 no matter the amount of items.
Very happy :-)
Note: also use the store at 60 London Road, Glasgow. Staff always friendly and helpful. Take trouble with customers. New larger premises (used to be in tiny shop) - now even better for browsing.
Thoroughly recommend! Online and in-store. 5*
I have dealt with Merchant City Music for many years and have purchased two guitars, two amplifiers and various accessories from them. Their service is superb, right from initial contact, offering advice on products (I always need a lot of product guidance as I am not technically brilliant !!!) and delivery. Prices are competitive, and their communication throughout the process is also excellent.
I'd been after an item that only Merchant City seemed to carry and was listed on their site as stocked but on a short order basis. They very quickly got in touch and sadly explained to me it was and had been on shortage and unobtainable from thier own suppliers for ages and they could not know when they would get it in .... So I begged, and then as if by magic Richard came up with the goods by going out of his way and shopping around other retailers in the trade for me. Who else would do that? Top shop!
My father had previously bought a guitar from the shop in Glasgow, so I had no worries about ordering my bass online. Arrived promptly, well packaged, and beautifully set up. I will definitely use Merchant City again and recommend it to all!
They had an unbeatable price for my Adam Black S5. Prompt delivery and after speaking to them on the phone they are clearly committed to a first rate service. Will also be buying other items from them (strings etc) instead of from Amazon!
I regularly buy strings from the website and they ALWAYS send them either that day if i buy them early enough or definitely the next day. it is then out of their hands and into royal mail but they always arrive the next day or day after. i buy all my guitars and accessories from this store. Every salesperson is super nice and will give you advice, nothing is too much and if you are not happy with something, they will try their best to resolve it. Greatest guitar shop and the only one that i frequent.
I bought a guitar from these guys on-line, having first visited their store in Glasgow.
They have recently moved premises to London Road, the new one is much bigger and is not far from where the old one used to be.
The same guys still work there and the atmosphere is still just as friendly as it used to be (musicians operating a shop for musicians) - there is no hard sell, just help and advice if you need it, I was unable to fault them, and will go back there the next time I am down in Glasgow.
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