I've ordered several times from Guitar FX Direct and been really pleased with their service every time. The team are also very active on Facebook and I mentioned some time ago that I would love to see them stock some of the Lovepedal range, especially the Kalamazoo overdrive pedal. Well, that's exactly what they did! I ordered it Monday morning and it arrived Tuesday afternoon, securely packaged and I didn't pay a penny postage! Cannot recommend this company enough, they are fantastic.
First I bought a fuzz pedal that I regretted buying. I returned it and got my money back without any hassle. Very good communication.
Since then I've bought two other pedals. Both have been shipped quickly and everything has been very satisfying. I strongly recommend.
I have ordered from Guitar FX Direct a few times and it has always been a pleasure. Very quick to deliver to me internationally and instant replies when I have had questions. Thanks again!
I emailed to enquire about a Devi Ever Dark Boost (almost impossible to track down).
There was a 3/4 month wait, and I was promised to be contacted as soon as they arrived.
With even such a wait, I wasn't forgotten and received an email before they were uploaded onto the site, to ensure I would not miss out.
Two days later, my Dark Boost arrived, two days after that they were no longer in stock!
The service I received from Phil was perfect, I couldn't ask for any more and already have my next purchase with GFX in mind.
Guitar FX Direct stock a delicious range of products and their service and delivery standards are faultless: Speedy and efficient ordering process, friendly service and rapid delivery - absolutely splendid!
Couldn't recommend highly enough. Phil obliged a degree of my pedantic questions prior to making my purchase & had the pedal delivered securely to my door in 24hrs.
This company boasts exceptional brands & the customer service to match. Will definitely shop again.
as above excellent service - pedal arrived from Uk to italy very promptly despite a national holiday in the sending period - it was well packaged so ensuring no damage to the pedal on arrival.
Before buying the emerson custom 'em drive', I was in email contact with GFXdirect and had a good email exchange with a guy named Phil. He was very helpful and went out of his way to help.
The website was easy to use and the shipping was reasonably quick.
I would recommend them to anybody and I will hopefully use them again!
Ordered a Mr Black Eterna on the Sunday, arrived on the Tuesday morning by standard delivery. Emails confirmed processing and shipping of the pedal, and the price was very fair for a premium brand, and particularly when compared to shipping from the USA direct. Highly recommended!
really quick delivery and a selection of niche stuff that I'd usually have to get shipped in from the states, great.
The customer service is a real winner for me. After receiving a pedal I had been trying to find for ages on a UK website, I got it out the box, plugged it in, and felt instant dread when it sounded nothing like i expected. It sounded good, but there were a few niggles with it that i weren't sure if it was the pedal itself, or if there was a fault with the wiring?
After contacting the support team with my concern they were happy for me to send back the pedal, compare it to the others they had in the shop (all the while keeping me updated) and after finding no difference to the others, offered me a choice of them posting it back to me (free of charge), or getting a full refund.
Its this kind of customer service that makes buying online worthwhile, and i will definitely be using them again in future.
I'm more than happy with the guys at guitar fx direct! Nice treatment and knowledge!
Got what I paid for quickly, perfect.
Not really much to add, when things go smoothly you shouldn't have too much to say. Ultra-quick delivery, reasonable price. Usually only buy used pedals but impressed enough to consider buying from them more frequently.
Good range of effect pedals , some other manufacturers do not stock . Price excellent and for the item I purchased was cheaper than the larger retailers . Prompt delivery , what more do you want . Will definately purchase from here again !
Ordered my Organizer pedal and it arrived fast and is a dream. I wanted the 60's hammond sound on my guitar. Surfed the net and spoke to people. We were looking at £500-£600 synth's was the advice given. Then I dropped on to Guitar FX site and found what I wanted for £150.
Easy website to find what you want. Great selection of boutique effects. My pedal was ordered easily and I had it the next day. My black arts Pharaoh sounds perfect and just what I was looking for. Thank you for great products and great service. I will certainly be shopping with you again. The black out effectors stuff is looking tempting... Thanks again, Ash, Scunthorpe, UK.
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