STOCK LEVEL SHOWED IN STOCK SO ORDERED IT PAID FOR IT GOT A CONFIRMATION EMAIL TELLING ME ITS BEING PROCESSED TODAY GETS EMAIL SAYING NOT IN STOCK WOULD I LIKE A REFUND SO RANG THEM UP AND ALL THEY COULD SAY WAS OH WELL SORRY DO YOU WANT A REFUND OR IS THERE ANYTHING ELSE I WOULD BE INTERESTED IN . EVEN IF THERE WAS IT WOULDN,T BE WITH THIS COMPANY. REAL TIME STOCK LEVEL WHAT A JOKE
Bought an Epiphone Riviera guitar from these guys a few days ago. I didn't initially want to buy a guitar online since I thought it would be a hassle if it came in a set-up I didn't like (eg Actions too high/low). The guitar arrived in perfect condition within less than 24 hours of me placing the order and it was absolutely amazing. All I had to do was to unbox it and play! Their customer service was also great. I realised I had put down the wrong delivery address after confirming the order, I sent an email to the CS and I got a reply after 3 minutes and problem solved.
Have used these a couple of times now and have found them to be very helpful, giving good advice etc. They call you back when they say they are going to and offer a fast, efficient delivery system. Would not hesitate to recommend them to others. Thanks Guitarguitar, I'll be back.....hopefully soon!
I've had the full experience with guitarguitar. The first guitar I bought developed a problem (Manufacturer fault) and guitarguitar were incredibly helpful. They didnt moan about the return, they didnt try to wriggle out of anything. They even sent me new packaging to return my guitar in at no extra cost to me.
Once my guitar arrived back to them there was still no fuss. They made me feel like a valued customer and even knocked the price down for my replacement guitar and threw in some strings which I thought was very generous.
The service is fast and the delivery is excellent. You get email and txt confirmation of your order plus email and txt updates on delivery such as the day it will arrive with options to change it and then when the time gets closer they even tell you to within the hour when it will arrive. It makes the whole thing much easier and predictable.
I couldnt have asked for more from guitarguitar and I they are now my number 1 choice for musical instrument purchases, especially as they will do price matches.
Ordered a new Ibanez Guitar on Wed night, received email confirmations throughout Thursday confirming order, dispatch and approximate time of delivery, also received a text on Friday morn that it will be delivered between 9-10am which it was.
Very happy with customer service, speed of delivery, communication packaging and most of all the guitar!! It's perfect!
The guitar arrived two days after I made the order online. I don't really know much about about guitars it's a gift for my partner but it appears to have arrived in perfect condition and looks amazing. Lots of choice on the website and I like the layout and clear pricing. Cannot wait to see my partners face when he opens the package on his birthday!
I used Guitar Guitar to order a birthday present for my husband. As I had reservations about ordering the wrong thing, I spoke with the staff about the product and about the returns policy. They were really helpful and knowledgeable and I was confident about my purchase. The delivery went without a hitch - which was novel, after dealing with a lot of other companies!