I've had the full experience with guitarguitar.
The first guitar I bought developed a problem (Manufacturer fault) and guitarguitar were incredibly helpful. They didnt moan about the return, they didnt try to wriggle out of anything. They even sent me new packaging to return my guitar in at no extra cost to me.
Once my guitar arrived back to them there was still no fuss. They made me feel like a valued customer and even knocked the price down for my replacement guitar and threw in some strings which I thought was very generous.
The service is fast and the delivery is excellent. You get email and txt confirmation of your order plus email and txt updates on delivery such as the day it will arrive with options to change it and then when the time gets closer they even tell you to within the hour when it will arrive. It makes the whole thing much easier and predictable.
I couldnt have asked for more from guitarguitar and I they are now my number 1 choice for musical instrument purchases, especially as they will do price matches.
Ordered a new Ibanez Guitar on Wed night, received email confirmations throughout Thursday confirming order, dispatch and approximate time of delivery, also received a text on Friday morn that it will be delivered between 9-10am which it was.
Very happy with customer service, speed of delivery, communication packaging and most of all the guitar!! It's perfect!
The guitar arrived two days after I made the order online. I don't really know much about about guitars it's a gift for my partner but it appears to have arrived in perfect condition and looks amazing. Lots of choice on the website and I like the layout and clear pricing. Cannot wait to see my partners face when he opens the package on his birthday!
Ordered a Line 6 HD500 and a matching DT25 head and cab. Only to find out a mio tb later that the new LIne 6 HD500X has been released.
I paid full price for my HD500 and everywhere is selling off the HD500 for less as it is now discontinued,
Pretty poor customer service as I would have expected someone from guitarguitar to have said Line 6 are about to release a new model.
Not impressed at all.
Easy to use, nice looking website with just the right blend of pretty pictures with technical information.
I rang them about something and found them to be very informative and helpful on the phone in the same way as the website.
I had one minor issue with an incorrectly delivered product, which they dealt with immediately, efficiently and helpfully.
Will definitely buy from them again.
I used Guitar Guitar to order a birthday present for my husband. As I had reservations about ordering the wrong thing, I spoke with the staff about the product and about the returns policy. They were really helpful and knowledgeable and I was confident about my purchase.
The delivery went without a hitch - which was novel, after dealing with a lot of other companies!
i bought a two and a half grand plus gibson r8 off these chancers and have had better service from a pound shop.Unreliable , was told to bring the guitar back in a month or so for a free set up , brought it back on the date the shop had set to find out their alleged repair guy was on holiday went back the next week and had to leave the guitar for another week and when i went to collect it as far as i could tell they,d changed the strings.The action was high but buzzing and the repair guy responce was 'well i can,t hear it' I am 48 and have been playing for thirty years and could not quite believe these clowns expected me to believe them that i was hearing things.This guitar was the realisation of a lifetimes dream tarnished by an attitude of thats as good as it gets ,it wasnt i took the guitar to jimmy at ccmusic an he turned it round in a couple of days.The salesmen are outright liars as i was told the guitar had a one piece slab fingerboard which it doesn,t it has a two piece ply fingerboard. All in all if i ever by another high end custom shop gibson it wont be in glasgow because these clowns seem to have the distribution in town with a stack em high , sell em quick and to hell with the customer just tell them anything to make the sale and once the,ve paid just ridicule them and any concerns they have , seriously they are that bad
I have bought a few guitars from here and they always have the best range and prices. When you get things delivered its always quick and when they says it going to up. Will continue to shop here for years to come.
I have purchased two guitars. Both were secondhand, one a 6 string Freshman OC2 the other a 1975 string Eko Ranger 12. Both guitars were delivered within a couple of days and were securely packaged. No problems with either, I'm now waiting for an Eko 6 to appear :-) . Very good service and a great web site.
I'm keeping note of this company and I'll buy again from here without doubt. Brilliant service, no fuss, no waiting, no complications, just straight forward. Great!
With a website with real time stock levels you avoid disappointments.
Next day ( or if you order soon enough same day ) despatch
I have bought 2 guitars from these guys and they come set up and playable straight out of the box.
I challange you to beat this company but I know you cant.
Well done Guitarguitar
Really impressed - the website is really easy to navigate, with a good range of products. Delivery is fast and efficient and when my guitar was delivered it was securely wrapped to prevent damage. Would highly recommend.
I have purchased an excellent pedal (Catalinbread DLSmkIII, amazing...) from Guitarguitar on line. I dont normally buy a lot of stuff online, but this pedal was just being released in the UK and the first and so far only place I could find it in stock already was Guitarguitar. The price was even slightly cheaper than forecasted. I have received the pedal within 48 hours I think, I could track it all the way and even choose the time of delivery to my door. I will buy again from Gtrgtr and I strongly recommend.
Walking into the store and seeing such a choice of instruments I thought I would,nt be able to chose. The staff were very knowledgeable and took the time finding out what type/types of music to be played. The instruments suitable were explained and finally you can try before you buy. All accessories available as well as speedy delivery. Will be using them for all my future requirements and have no hesitation recommending them.
Having become a roadie for my budding rock guitarist son, I see guitar guitar as my second home. Excellent service from friendly, knowledgeable staff who never fail to spend as much time as is needed to ensure outstanding customer service. Guitar guitar would be my first choice for any new or existing guitarist.
I saw a lovely 2nd hand acoustic on your website, which I just had to get. It arrived really quickly; beautifully packaged (2 boxes) which not everybody does and was just as described. I won't go into the whole make and model but it was a very sweet sounding 2nd hand acoustic at not a great cost but sounds beautiful. I telephoned your store to find out whether I needed to put new strings on and found that I didn't - I was told that all your 2nd hand acoustics have new strings on and are set up - great policy! + it arrived very quickly - I thought I had bought it from Birmingham (I live in Oxford) but I was amazed to hear it actually came from your Edinburgh shop, as it was here very quickly and only cost £5.00 postage! I would certainly buy from you again, as your guitars are not overpriced and are as described + well-packed and very fair postage + it sounds great!
The Guitar was in great condition. The comms between me and Guitar Guitar was great. They made it very easy for you to get in touch with them if necessary and the tracking service was great. Most of all it arrived exactly when they said it would and I was very happy!! Would buy again if I could afford it.
If you want to order a guitar or amp then go to GuitarGuitar. The service is excellent, they keep you up to date with your order every step of the way. They use dpd couriers so you know when your order is dispatched and when it will be delivered as they text you with a 1 hour delivery window. I will certainaly be ordering from GuitarGuitar again, a 5 star service.
I've only been playing guitar for a couple of years and like most beginners have struggled with some of the elements such as chord changes and over verb when playing notes quickly. I have been using an amp I bought as a pack which cost me all of £50 including a stratt copy so as you can imagine a quality item. So I thought that all thses issues where just me and spent hours trying to improve my technique, then for my birthday I was bought the Marshall MG15CFX and instanlty improved my playing, I think its due to the clarity of the amp you don't need to press the strings down as hard and the lighter touch improves you speed across the fret board. This has made a massive difference to me and feel like I have made a big step forward. Great sound, great effects so you can sound more like the track you are learning. Don't underestimate the benefit a good amp can make. The single best thing I have done so far was wake my son up at 7 in the morning (after he staggered in at an ungodly hour) and played stars and stripes forever on full with full overdrive...payback class!
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