I saw a lovely 2nd hand acoustic on your website, which I just had to get. It arrived really quickly; beautifully packaged (2 boxes) which not everybody does and was just as described. I won't go into the whole make and model but it was a very sweet sounding 2nd hand acoustic at not a great cost but sounds beautiful. I telephoned your store to find out whether I needed to put new strings on and found that I didn't - I was told that all your 2nd hand acoustics have new strings on and are set up - great policy! + it arrived very quickly - I thought I had bought it from Birmingham (I live in Oxford) but I was amazed to hear it actually came from your Edinburgh shop, as it was here very quickly and only cost £5.00 postage! I would certainly buy from you again, as your guitars are not overpriced and are as described + well-packed and very fair postage + it sounds great!
The Guitar was in great condition. The comms between me and Guitar Guitar was great. They made it very easy for you to get in touch with them if necessary and the tracking service was great. Most of all it arrived exactly when they said it would and I was very happy!! Would buy again if I could afford it.
If you want to order a guitar or amp then go to GuitarGuitar. The service is excellent, they keep you up to date with your order every step of the way. They use dpd couriers so you know when your order is dispatched and when it will be delivered as they text you with a 1 hour delivery window. I will certainaly be ordering from GuitarGuitar again, a 5 star service.
I've only been playing guitar for a couple of years and like most beginners have struggled with some of the elements such as chord changes and over verb when playing notes quickly. I have been using an amp I bought as a pack which cost me all of £50 including a stratt copy so as you can imagine a quality item. So I thought that all thses issues where just me and spent hours trying to improve my technique, then for my birthday I was bought the Marshall MG15CFX and instanlty improved my playing, I think its due to the clarity of the amp you don't need to press the strings down as hard and the lighter touch improves you speed across the fret board. This has made a massive difference to me and feel like I have made a big step forward. Great sound, great effects so you can sound more like the track you are learning. Don't underestimate the benefit a good amp can make. The single best thing I have done so far was wake my son up at 7 in the morning (after he staggered in at an ungodly hour) and played stars and stripes forever on full with full overdrive...payback class!
I don't think I got an email confirmation of the order but the information provided from the website was enough. It was all very straightforward and I like the use of a delivery company that provides notice of when the package will be delivered to within one hour.
I recently bought an ex demo Egnater Rebel 30 head from GuitarGuitar for a very good price. Though I didn't realise the amp was supposed to come with a footswitch, after I had placed the order on their website I received a call to say that since the footswitch had been mislaid, I could have another £30 discount to help pay for a new one. I found a replacement footswitch for £24, and all was well (fantastic amp) for a week until the amp started to cut out. I dropped them a mail to request a return of this amp and replacement with a Tweaker 40 head (since they had no more Rebel 30's in stock, and I would pay the difference in cost). I expected the usual fight for a replacement rather than repair and return, but 5 mins later got a mail back to say this was fine, the Tweaker 40 would be shipped next day and the courier would pick up the faulty amp from me. They also deducted the £24 I paid for the footswitch with no argument. Sure enough, 2 days later I got a text to say the delivery van was on its way, and what time it was due. Bearing in mind that GuitarGuitar is a large chain of musical equipment dealers, I always got the impression that their main concern was to keep the customer happy - sadly lacking in many other businesses. I was very impressed. Needless to say, the Tweaker 40 is a superb amp, and is also thoroughly recommended!
I've bought from this company twice now. If they say it's in stock, then it's in stock. Lots of communications, both by text and e-mail. I qualified for next-day delivery on both occasions and received texts telling me the time of the delivery slot. On both occasions my item was delivered within the one-hour slot. Great. Have nothing but good things to say about this company.
Bought a Gibson hummingbird, postage was fast and it was well packed. I paid near full price and though they were unwilling to give me any extras! I had a mucky old set of strings on the guitar and when I asked for a few sets of elixirs I was told no, they could only give me a couple of daddarios. It wasn't until I basically said 'okay, tear up the finance agreement and ill go elsewhere' that I got a few packs of decent strings. Quite frankly I was a little disappointed. I paid a lot of money for a beautiful guitar, but finished the transaction not feeling like a valued customer. I buy a lot of high end guitars, as life really is to short to play shitty ones, but ill probably be buying them from somewhere else in future.
Having ordered a custom Suhr and bought a Tyler from the shop a few years ago. I've held guitarguitar as the best guitar shop in the UK. The staff are knowledgeable and there is no pretention or snobbery when looking at the guitars in the shop. Each time I've been to the Birmingham store I've left feeling like its my local shop, despite the fact I live in South Wales. This service means that when it comes to items that I could purchase from almost anywhere, such as the TC Ditto, I choose guitarguitar as I know the quality of service will be good. The postal service with text updates is also very good.