This shop is cool, the staff are into the scene, approachable and not pushy. The stop is varied, with unusual kit you don't see on other shops. This is the 3 rd new guitar I've bought here. Also the stuff arrives checked and fit for purpose, unlike some large shops I could mention . The one stop guitar shop.
I would recommend trying to get site more high profile in searches. It was not suggested in any google search as selling what I wanted but was extremely far back in listings. I had never heard of the shop before and when I discovered it website realised it was a very professional outfit with great products. Another tip that would have made me give 5 stars was that I ordered at the weekend and I had never heard if this shop so kind of took a risk. I did not get a proper email to say the items was purchased and was being sent. I had to ring myself to confirm the purchase was real and was lined up to be sent out.
Would use again. A nice discovery!
My first ever experience buying from guitar village has to say the least been a brilliant one. upon placement of my order I promptly received an e-mail confirming my order and not even 16 hours later I received an e-mail telling me that it had been shipped that day(Friday) to be delivered on the following Monday. Fast forward 2 days I arrived home from work to find a very sturdy looking box which could not be mistaken for anything other than a guitar, once I'd opened it and discovered it was all packed well for it's trip I got to the guitar itself to find it was set up perfectly I plugged it in and away I went. A brilliant guitar so firstly a big thankyou for that, speedy despatch and delivery so a second thankyou for that and thirdly a shop that clearly takes pride in what it provides so another equally deserved shower of praise for that. Keep up the brilliant work!
The guitar arrived the day after ordering. Well packed and labled. The product was in first class order. Excellent. Would reccomend to anyone.
Mark was so helpful when we were deciding on whether or not to by a Gibson Dove guitar without actually seeing or trying one. The questions we raised were answered in a very professional way and the whole deal was dealt with smoothly. Delivery was on time. The whole experience was excellent.
I was slightly apprehensive to begin with about buying a guitar online but my worries were quickly dispelled when my order arrived with no fuss and intact! I would do business again with Guitar Village and recommend them to any prospective guitar buyer.
From my first contact to receiving my guitar the service was 1st class. My guitar was delivered on time and very well packaged. I will be using Guitar Village in the future and would have no hesitation in recommending to others.
I had been looking for a new guitar for while and decided on a Taylor 914ce. Quite a few company's stocked this model
Then I came across Guitar Village website, which I have to say was far superior than all the others. It was so informative
And provided all the information I required,live stock levels,photos etc. The ordering process was smooth and straight forward. They offer 24hr delivery but I had to leave it an extra day due to work, which I requested when ordering. I was able to track my order which w as delivered on time has promised. The guitar is fantastic and set up perfect straight out of the box. Because the website provided exactly the right information I required there was no need to contact them direct but I know if I had this would have been available. I would recommend Guitar Village to anyone and if I required anything in the future they would be my first stop. I now own without doubt a quality guitar which was provided by a quality company
Thank You Guitar Village.
Ordered Eric Clapton Vibrochamp Monday11.30, delivered Tuesday 9 am.
Great service:they do what they say - if it's listed on the website they've got it in stock and if ordered before midday, will be despatched then.
Easy registration and web purchasing, a faultless transaction.
Item arrived perfectly packaged and protected in original retail carton.
Item fully justified the site description and picture - an excellent retailler with a fast and easy to operate website; I' certainly order from them again.
Purchased an ex demo martin 015m acoustic guitar with slight mark.
Still looking for small mark yet. Guitar bought for my son so not played it but looking forward to listening .
Great looking guitar
Just bought a Fender Telebration Cabronita from Guitar Village, I live 250+ miles away from their shop so was unable to play it before buying. I took the chance as they have a returns policy but no regets it's a wonderful guitar plays just the way I'd hoped. Their online shop is very easy to use. I bought the guitar in the Guitar Village Fender sale and it was the best price I'd seen anywhere and as Fender only made a limited number I was happily surprised to be able to find the guitar at such a good price(£1009). I will be shopping again at Guitar Village hopefully make a trip to visit the shop as it looks fantastic.
Registered an account on the Monday with Guitar Village and placed my first order,
the order was delivered on the Tuesday morning despite my order being placed a little later than the 1pm deadline for next day delivery.
Found guitar Village to be most helpful - only negative feedback I have is that I found their delivery charges to be much more than I am use to paying with other online music stores with premises the same distance away and some even further.
I applied for the pay 4 later option which was approved within seconds which was great! I put the order through and in less that 24 hours the guitar was at my door! Excellent service...you have a customer for life!
I've shopped with GV before and yet again they delivered a first class service.
I decided to get the Vox Pathfinder 15R for a young pupil I teach on behalf of her parents.It seemed it has very good kudos as a decent amp and small venue giger.It was hard to find as they are end of run now.Anyway Guitar Village had one in stock so I ordered one on Friday and it was delivered Monday free postage even.Superd amp,superb shop to do business with and very helpful.Highly recommended
From the start to the end these guys shone! Thank you all so much even including the courier you used, UPS. So quick, real professionals at the job, the whole team.
Guitar and service could not be bettered! Not so sure about Martin's numbering system tho'!!!
Will surely use you again
All the best.
(Edited. Issue resolved).
They say the true measure of customer service is how well the supplier recovers. I have to report that GV did this in grand style, and then some, when I reported an issue regarding setup of my new guitar. Many thanks and I will definitely shop again!
I was looking for a 2013 '59 Les Paul reissue, and having narrowed things down using the website, was able to discuss each of the "possibles" with Andy.
He recommended one of the two I settled on, and I am very happy with my final choice.
Great guitar, great service........highly recommended.
I looked at the guitar on a Monday..emailed a few questions the following Wednesday which were promptly answered, ordered guitar on the Friday and said guitar arrived the next Monday..as promised. The guitar is gorgeous! I would go to this shop before going anywhere else.
After being really messed about by one of your competitors with whom I was told I had VIP status I phoned Guitar village where I spoke to matt who was very polite & extremely helpful. & received the guitar the following day having also saved over £100 on the price offered by the other dealer. I would recommend Guitar Village to anyone & will certainly use them again.
Product shipped very quickly & well-packaged. Boss FZ5 useful addition to guitar rig. Very pleased to buy it at half price in their Boss Gone Mad Sale! Would definitely use company again.
Friendly and knowledgeable staff - helpful in shop and on phone.
I ordered a Martin Talyor Virtuoso guitar. It was a brillaint price and it came very well packed and protected. It was delivered very quickly and I was also able to track the order. The guitar is fantastic and I am really pleased with it.
Too late for kiting down the coast so I figured out I should check that Duane Allamn Gibson they have. What a dream that place is !!! Got lost (a bit) around the many rooms full of guitars to end up facing their Private Collection window where a 1954 ex gold top conversion burst is sitting. One of the best looking vintage Gibson I ve seen !!!
I ll sure come back...
I was happy with the speed in which the bass guitar i bought had arrived. The guitar was in a good condition, however the case was a bit scuffed at the top, not enough for me to send back or complain, Just thought I'd let you know as you may have some 'jobs worth' customers in the future.
Overall, very happy with my purchase, price & delivery
I've bought the last three guitars that I own from the shop and have al;ways been impressed with the range, quality of service and expertise of the staff.
The on-line experience was every bit as smooth and delivery was very quick. The product pages are particularly good as they include very good photos as well as full specs and write-ups. Excellent website!
I was a bit concerned about receiving a Guitar by mail, truth is, I shouldn't have been, It was packed really well, having placed another order prior to the dispatch of the first order, this in turn, with presence of mind was captured, and sent with the first order, the postage refunded in due course. I will make the effort to get to visit Guitar Village, just as soon as I can put my new toy down.....
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