Guitar Village reviews

Guitar Village reviews

Excellent
9.7
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About

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Beautiful guitar. Wonderful service.

In 2012 I decided that as I approached retirement, and would therefore hopefully have more time to enjoy some of my hobbies and interests, I would invest in a Custom built Stratocaster. One of the things that prompted me to do this was a visit to the Guitar Village store in Farnham. This is a fabulous place with some really impressive instruments.
After some initial guidance from them, I formulated an order which they put through for me. The build time turned out to be quite a bit longer than was anticipated, and there were a few matters which had to be negotiated around in the process, but Guitar Village, in the person of Steve, were excellent with this, and really put themselves out to ensure the instrument that Fender would build would be as I envisioned.
When the guitar arrived, it looked absolutely stunning - tobacco sunburst ash body, birds eye maple neck, but strangely enough it didn't "feel" like I anticipated. But this was my issue I think, because I was expecting a different feel on the neck. But having played it in, I can say that I am absolutely delighted. It now feels like I have been playing it for years. And the guitar sounds like a dream; crystal clear, ringing tone.
I cannot praise Guitar Village highly enough. I have been in touch with them since and the excellent customer service and relationship continues. I am really very pleased with their wonderful attention. Thank you Steve and colleagues.
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Review by confirmed purchaser

Very good seller

I was afraid I could have problems buying an expensive guitar on the internet, but everything was ok, fast shipping and a perfect guitar.
I'd recommend this company to anyone.
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Review by confirmed purchaser

ORDERED THE AER ALPHA 40 WEDNESDAY ARRIVED FRIDAY!

Bought the excellent AER Alpha 40 from the Guitar Village website, ordered it Wednesday and it arrived postage free on Friday, very pleased with the item, and also the help and advice given over the phone by the Guitar Village staff. I enjoy visiting the well stocked shop in Farnham, but found using their site quick and easy. Would use again and recommend.
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Review by confirmed purchaser

Fast response to my call and good feedback from the team resulting in a great deal !

When I saw the Lifeson signature acoustic on the GV website I knew this was the ONE! I was straight on the phone trying for a deal and thanks to Derek and the team this was done with no fuss or bother , and a couple of days later the package arrived.I placed the box in the conservatory and stared at it for ages before slowly unwrapping my early chrimbo present,finally flipping the latches on the beautiful case,then with breath held slowly lifted the lid! Aye carrumba ! What followed can only be described as an optical orgasm, never seen such a beauty! Tone,playability-it's got it all and then some!If you ever get the chance to own a PRS acoustic go for it,you will not be disappointed and of course Guitar Village will see you right!
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Review by confirmed purchaser

guitar village is a village i would definetly visit again

cheers for the awesome and quick service the gretsch would recommend you to anyone I know when they want to buy a guitar my white falcons awesome thankyou all
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Review by confirmed purchaser

all as expected

I searched, ordered, paid and received the item on the expected date. Nothing to complain.
Interestingly, this was the first time I heard about Guitar Village. I will now come back the their website any time I need to purchase something for my bass.
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Review by confirmed purchaser

My dealer of choice for high end insturments

So far I've bought five high end guitars from Guitar Village and have always been more than satisfied with both the product and the service provided. They are always helpful both by phone and email. Following my most recent order, they even followed up with some additional information about my new guitar. The sheer range of instruments they carry is impressive in itself and the prices are always competitive. Buying via the website is quick and easy and where they don't have a product in stock, the team has always been very helpful in sourcing what I'm looking for direct from the manufacturer or distributor. I wouldn't hesitate to use Guitar Village again or recommend them to anyone else. I'm already saving up for my next purchase!
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Review by confirmed purchaser

Easiest financed internet purchase I've made

Saw the guitar I really wanted on the website and decided to go for it. I opted for the 0% finance and applied during the checkout process. Within minutes I was approved and notified. Guitar was shipped sameday and I am now the proud owner of my MS500.

Really well explained, quick and easy. Hopefully I'll be back for a new bass in the future (just don't tell the missus).

Highly recommended.
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Review by confirmed purchaser

Style "O" Bargain!

Recently bought a Style "O" Resophonic. Excellent guitar, excellent service, bargain price!
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Review by confirmed purchaser

Excellent

The product was exactly as described on the web site. Delivery was hassle free. I will definitely be using Guitar Village again.
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Review by confirmed purchaser

Perfect purchase

I ordered the guitar on Monday morning, received an e-mail confirming my order and with a tracking number so I could follow the progress of the delivery. The guitar as promised was delivered on Tuesday afternoon, well packed and still in tune!
I would have no hesitation in recommending Guitar Village and would certainly purchase from them again.
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Review by confirmed purchaser

Great Service

I purchased a 12 fret National online but when it arrived, found that the balance wasn't right. Dropping back into the store, Chris was very attentive but gave me plenty of space to play other models and to wander around the store musing on other brands. In the end, decision made, Chris matched the prices up and I walked away with the right guitar for me. The staff at GV are always chilled out, knowledgable and leave the customer to get on with playing and testing but always check on you occasionally to make sure you're OK. I personally think that the wining touch for someone thats been in the store for over an hour woud be to offer them a coffee (that would be just perfect) but you can't have everything.

One note, be very aware of the parking wardens outside. They are very efficient and you will get a ticket if you go a few minutes over. Always book more time on the ticket as you will lose track of time as you wander through the many rooms of GV!

Cheers guys!

Russ
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Review by confirmed purchaser

Great fast professional service!

Great fast professional service!
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Review by confirmed purchaser

Excellent service

The web site is easy to navigate, it is easy to search for what you want, pages appear quickly, there is the right amount of information given. The ordering process is very simple and quick. If you elect the interest free option the completion of the data is very quick and approval comes in seconds. Staff are friendly and helpful. The whole experience is good. Highly recommended.
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Review by confirmed purchaser

Product choice and quality along with service second to none.

Have used Guitar Village in the past and will continue to use them. They are one of my preferred retailers.
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Review by confirmed purchaser

Friendly, helpful, rapid replies and rapid delivery

Contacted Guitar Village to get a new guitar for my son avoiding the trashy cheap stuff but not wanting to break the bank either - dealt with Terry by email who was helpful, offered a great price, replied to all emails within minutes not hours and followed through with rapid delivery. Highly recommended.
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Review by confirmed purchaser

Strapless in Barton!!!!!!!!!

I have just purchased A Taylor guitar from Guitar Village in Farnham.I phoned them to ask advice and the guy I spoke to was great.He had good product knowledge and after paying for the guitar I received it 2 days later,beautifully packed and safe and sound.Wow what service is that in this day and age..If I had one comment,it is this.It would have been nice to have a strap with the guitar.It was not,to be fair,on the description but it would be a nice gesture when one is paying large amounts of cash for an instrument.However,I really rate Guitar Village so get down there and get strumming.PS:It doesn't have to be a Taylor strap!!!!!!!!!!!
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Great Service. Thoroughly recommended!

Delivery within two days of ordering. Well packaged. Guitar arrived virtually ready to play - just needed a bit of a tune up. Also worth mentioning is the fact that it was around £80 cheaper than other online merchants.! Overall I would definitely use Guitar Village again and will recommend to other musos!
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Review by confirmed purchaser

Massive choice of guitars throughout the store but I wanted a Martin and got it.

Met Chris who assisted me to try out several Martin guitars within my budget and very happy to settle for the Rosewood version of the Martin OMCPA4. Absolutely delighted with it. My recommendation is - if you are wanting to buy a new guitar then you need to visit Guitar Village - you will not be disappointed. JD
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Review by confirmed purchaser

Peerless Tonemaster, Masterly setup and packaged.

Easy purchase, nice guitar, great price, well setup, good packaging, quick delivery. A++

5 Star Service Promise

Real Time Stock Levels

Fed up with websites advertising guitars that they don't actually have? So are we! The Guitar Village website is updated in Real Time , so that means the second we sell out of a guitar, the website will say 'out of stock'. If it says 'In Stock' then we do actually have it in stock and ready to go!

Free Next Day Delivery

Any order placed before 1pm will be dispatched for free next working day delivery (UK only). We use UPS so it's fully tracked and insured and you can follow your shipment online.

No Hassle Returns Policy

We know how much of a gamble it can be purchasing a guitar online without trying it first. That's why if you receive your order and it's not as you expected, just let us know within 7 working days and we will have it collected by UPS and refunded (or exchanged if preferred). Online only.

Triple Checked Quality Control

We have 2 in-house guitar technicians here at Guitar Village, so that means all guitars in stock are constantly checked and maintained by one of our techs for optimum playability. As soon as a guitar is sold it will be triple checked again through our quality control and fully setup to ensure it's playing just as you like right out of the box.

Interest Free Finance

We offer a fantastic range of flexible finance options to make your purchase even easier. Upto 12 months interest free plans on all products over £350 (loan amount), as well as special 18, 24 or 36 months interest free finance offers on selected products!

About this company

Visit Guitar Village

Contact information

Call us on: +44 (0)1252 726821
We live here: Guitar Village, 80-82 West Street
GU9 7EN Farnham, Surrey
United Kingdom

Category

Guitar Village is ranked 9 out of 87 in the category Music

Guitar Village is ranked 8 out of 37 in the category

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