bought a faulty phone for months i cant get hold of them as has 1 year warranty which they don't follow through with, they don't even reply to messages unless they want to sell you something spoke to them at last was told i'll be called back but they never did still chasing them don't buy unless your sure of the warranty.
I would like to share my perfect experience with gummobile.com shop. Our order arrived (to Czech Republic) in perfect condition in less than two days after departure from the shop. Almost instant feedback to our questions are something not very often encountered in other shops.
AuthenTec s.r.o. Prague, Czech Republic
Sylvia Nielsen found this review useful
I hadn't previously heard of Gum Mobile before but decided on them based on the reviews I had read. I'm glad I used them and would do so again. They were quick to respond to any queries I had and the item that I had purchased (HTC Sensation) was dispatched on time and promptly delivered the next day as promised. Excellent service all round.
Fast delivery and someone to talk to if needed on the end of the telephone. I had forgot to put in a delivery address and so phoned and got it changed in time for next day delivery cannot fault the sevice.
I had found the iten £10 cheaper else where on a £300 item (still cheaper than anywhere else) but wanted a trusted site to buy from and well worth it. Thankyou.
This is one of the best companies I have dealt with in regards to buying on the internet. The overall experience was excellent could not fault communications and the delivery was very quick. Would have no hesitation in using them again or recommending them.
Bought myself a brand new smart phone from Gummobile. Was a bit unsure to start off with (I've had problems with other internet outlets) however they were fantastic. Got it within 24 hours, absolutely outstanding. Superb service, would recommend them to anyone and everyone.
I purchased an HTC Desire HD at vast expense for my sons' Christmas present from another company, only to find it was locked, I contacted Gummobile and they sent me one which arrived in 2 days amongst the Christmas Post. The other phone took much longer to sort out. Very happy Son, very happy Christmas and very happy to have used Gumobile!
I received the smart phone I ordered only 3 days after placing my order and was impressed with the speed with which it reached me in continental Europe. I was about to give Gummobile my 5 star rating, but waited a few days - just as well. It turned out that the phone has a fault and so I wrote to customer service who after a few emails back and forth offered me a choice of having it repaired at a local repair shop or them issuing a replacement (oddly there seems to be no ticket number assigned to the case). I went for the latter and that was the last I heard from them! That was a week ago. I have emailed them several times asking how I should procede but my emails are met with silence. I have tried phoning several times, but after a few rings an automated voice says they are busy and to call back later. I am really fed up with Gummobile and a phone that does not work. I only hope that this is good old fashioned incompetence and not something more sinister.
I was worried about ordering the Google Nexus S as I already canceled another order in Germany as the phone could not be shipped. I asked then Gum Mobile if they had it in house, they said yes, I ordered, and the next day the phone was at my home in Milano Italy. Everything as promised, UK version, perfect. I got a great service and I will buy again in future from them.
I ordered my HTC Trophy and as promised it was dispatched within 24 hours. The phone was delivered in time and seller answered on my question within 3 working hours or so. The price was the best on the web. The good point is that if you place the order it means the phone is in stock, not like on some another companies where you can pay for out of stock item and wait....
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