I was very impressed that the order process on line was so simple, the postage cost so reasonable and the delivery time super quick - especially since the items were coming from the other side of the world! Had researched the products here in Australia - most were unavailable, and the others were so expensive they would have cost at least twice the GUR Invoice price. Keep up the good work, I will spread the news about your great service to all the ladies I meet in my sewing and embroidery lesson business.
Wide variety of machines and accessories all at keen prices and available for quick delivery. The addition of a help line and special offers make this the go-to website for all of your sewing needs.
Easy to find what I was looking for , a real person on the end of a phone for my queries, speedy response and a delivery company that texts you the hour slot they will deliver within so no waiting in for half a day. Fab ... Would recommend to anyone.
Fast delivery, good communication when checking products before purchase.
No quibble returns. Really pleased with purchase and will definitely use again.
Made all the better for the freebies you get with the good machines!
I have a 30 year old Elna sewing machine which I love using. The bulb went the other day - I was quite upset as I thought the likelihood of getting a new one was small. I found GUR on Google, gave them a ring and spoke to a friendly salesperson - a few days later I received the bulb. (No delivery costs) I was thrilled.
Well the machine I wanted wasn't in stock, but they phoned me right away and then it came very quickly. I had a fab free gift too. They don't even charge delivery . Now I've ordered other things delivered by return and had a discount card for future orders. Brilliant.
I managed to lose the bobbin case out of my machine. I looked round the net and couldn't find a replacement. I rang GUR who said ' leave it with us'. They rang back a few hours later having located one which was with me within a few days. As I'm making 4 bridesmaid/page outfits which have to be completed by Christmas and are barely started. GUR certainly saved the day.
I rang GUR for some advice before purchasing a new sewing machine. I hadn't bought one for 20 years & didn't really know what I needed. The person who answered the phone, (I think his name was Stephen), could not have been more helpful. He answered all of my questions knowledgably and was extremely patient when I could not decide which model to go for. He didn't try to talk my purchase up, in fact he recommended a cheaper model at first, based on my predicted usage. The machine arrived the very next day and I had several e-mails informing me of estimated delivery time to within 1 hour & it arrived bang on time. This was only 10 days ago and whilst I have used the machine it has only been for basic sewing at present. But I am very happy with it so far. I would thoroughly recommend this company to others looking to make a purchase.
I ordered this sewing machine and I was really impressed by the staff and the service. I received it within a few days and can recommend this company, as it was recommended to me. Thanks to all the staff once again.
It's a pleasure to deal with a company as quick and efficient as GUR. It seemed that I'd hardly completed my online purchase when I was had notification of dispatch. My item arrived speedily too. I was also very impressed by the range of products GUR have available and will make sure to check their website for future purchases.
Not only was this sewing machine a good price but also came with FREE next day delivery and additional useful accessories. The order was dealt with very promptly and I was kept fully informed about delivery status, it arrived the next morning as promised. The sewing machine Janome MC5900 will be perfect as my 'take to sewing group' machine. This will be my 5th upgrade from GUR and have been dealing with them for 25 Year, no complaints Yet.
I would just like to say a huge thank you to everyone at GUR for their fantastic service. GUR were recommended to me by my sewing tutor and friends. I love my Janome XL601 sewing machine, I ordered my machine after 3pm and it was delivered the next day by 9am. The couriers were great as they sent me a text with a 1 hour slot and they were spot on. I even received a package filled with goodies, Thank you for a great buying service from start to end.
When I saw my dream sewing machine at a silly price online, I knew I had to have it. I called GUR and explained I couldn't pay the full amount in one installment but I could put a deposit down on the following week and could they hold the machine for me.
I was told this wasn't a problem. When I called the next week, I paid half of the price and a week later, paid the balance. The machine arrived two days later as promised via courier and I love it already. Sadly I'm in the middle of moving house so can't play with it yet which is incredibly frustrating!
I would recommend them to anyone because the service is top notch and rare to find these days
I recently bought an overlocker from GUR, I am so pleased with it. An Epoch Jaquar
It's a new design in overlockers, easier to thread, no need for tweezers to get into the small places. I can use it on different fabrics, from sheer voile, and net, to heavy denim, of course you need to be careful going over a heavy seam, because you wouldn't want to break a needle. I am really impressed with price, free gifts, and speedy delivery. I have put GUR in my favorites. I have also purchased a spare part for my phaff machine from GUR, it was delivered in 3days. Great.
After spending a good hour looking for a Christmas present for my mum I've finally found the one :) Their easy to use, proffessional website mdae life so much easier. I've looked at other sewing specialists machines websites and NONE of them compare to GUR's. It has everything a sewer needs on there.
I had a wonderful experience shopping with GUR. Friendly staff and they seem to be fully educated with the machines they sell.
I would highly recommend them to anyone who is looking to start out sewing. The fact they offer tutorials and guidance to their customers is brilliant.
Strongly recommend this company very helpful on the phone and after taking advice ordered my new machine. Received the machine at 8 the next morning. Comparing with other websites,machine was well priced and the free sewing kit is a bonus,
I wanted to buy a sewing machine for my wife who quilts as well as doing other needlework. For this purpose it couldn't be a surprise present because there are so many makes/models/features/prices to compare and I'm not the user. It was good to have them all laid out in an easy to compare table so you can get the features you want without overpaying for features you don't need. When we decided & hit the [buy] button we found that we were getting a nice bonus extra (included 40 reels of polyester assorted colours and a set of scissors). Free next day delivery is good too.
(At time of writing this review the machine is still boxed up awaiting Christmas)
Great website and delivery spot on.
GUR Sewing Machines is a very good company to deal with, as everything I have bought has been despatched promptly and has been exactly as described. I have recommended them to friends in the past and will certainly continue to do so.
I have ordered quiet a few times from GUR. From expensive items to cheaper ones and I have always had an easy time ordering from them. Also they have a fantastic array of items on sale to aid me with my Hobbies. Brilliant. Well done GUR
First Class Service.
Ordered at 3.30 pm and got my delivery next day.
Free delivery as well.
GUR Sewing Machines kept me well informed with exact time of delivery.
FANTASTICO. ********************** will be coming back to this store again for all my haberdashery needs.
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I recommend GUR sewing Machines to everyone including my family and friends.
I have purchased 3 machines before over the past few years and just treated myself to a BRAND new Horn cabinet to fit my Janome MC12000.
All my machine are taken care off by GUR with there excellent repair and service department.
Visit there store in person and you will be surprised, for all the customs i sew for my grandchildren...all my beads,sequins and haberdashery is purchased from them at discounted prices
I am so so happy with my recent purchase. I have recently retired and have always had the dream of having more time for my favourite past time... Sewing!!! I never purchase online and was really reluctant to do so especially after watching the Watchdog report on Cooper's not so long ago. However, after calling in ans spending some time speaking to a lovely young and insightful man named Billy i decide to purchase a rather expensive Brother machine. Billy took the time to explain the difference between certain machine and was really patient with me as it was important I made the right decision. He made me feel comfortable with the purchase and happy as I knew I would be look after if I had a problem, I can not say the same for the poor ladies on the Watchdog program. Thank you once again, I am over the moon with the machine. I will be back soon for my overlocker!!
Rang GUR Sewing Machines regarding purchase of an Overlocker.
Wasn't sure which model to buy, but had checked out one or two on the GUR Sewing website. Steven was extremely knowledgeable and spoke to me at length regarding the products.
I decided on the Pfaff Coverlock 4.0.
Delivery was well organised and I received my machine the following day.
I was given a one hour delivery time by DPD, which saved me staying in all day.
I would recommend this Company to any one who is condidering buying a Sewing Machine or Overlocker.
Well Done, excellent service in my opinion 10 STARS.
The Stitchmaster is my second sewing machine and what a step up it is from the last one!
I have never used a stithmaster before, but they are now my favourite brand.
The machine is easy to thread, the instructions are very clear and it comes with a range of useful accessories.
The machine was extremely easy to set up following the instructions provided, even for a beginner.
The instructions also provide advice on how to use the different stitches of which the machine is capable.
Once I started sewing, I found the pedal responsive and easy to use, giving me great control over my sewing speed.
The machine also came with an interchangeable zipper-foot that was very easy to install.
The whole product is very intuitive and easy to become used to.
I have also used it to sew quite thick layers together, which it did with ease.
Being a beginner at sewing, I have not used it for anything too complicated yet, but I have tried some of the other stitches,
including the blind hem stitch, which I think will be very useful in my dress-making.
There are a large number of different stitches available, as well as an automatic button hole which will come in handy as I grow in experience and take on more complicated projects.
Overall, the machine is lightweight, easy to use, and also quiet when operating; in conclusion a sturdy, well-built machine perfect for a beginner or a more experienced sewer.
Other companies should contact GUR Sewing Machines as part of their company induction. I feel they would benefit a lot about customer services and how to treat customers! They are friendly, helpful, and they know their stuff. GUR Sewing Machines are, in my opinion, a great company to deal with. I have bought two machines from them in the past 2-3 years, and have ordered needles etc. I recently ordered my second sewing machine on a Thursday afternoon and received it the following afternoon - they even threw in some free needles, 3 boxes of thread and a pair of scissors for free. Wow, you couldn't ask for more.... I am definitely buying another machine from them - next year mind!! Thank you GUR Sewing machines and keep up the good work. :-)
The overlocker we ordered arrived in super quick time. It didn't come with its bag, but one email remedied that with absolutely no fuss and it arrived hot on the heels of the overlocker. Would recommend.
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