Gymworld reviews

Gymworld reviews

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A great shopping experience

Graham, the salesman spent most of the morning helping me to decide which elliptical trainer to buy. Gymworld then lent me a machine from their show room until mine arrived. The two men who delivered my machine carried it up a flight of stairs and put it together with great efficiency in a confined space, leaving everything very neat and tidy. Gymworld also threw in a couple of free rubber mats. It is hard to see how the company could improve!
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Fantastic service

Gymworld delivered my treadmill within 5 days, they booked in the delivery with and 2 of the nicest chaps arrived and put my treadmill together today, they were very polite and tidy. All I can say is I haven't any issues with Gymworld. The service from start to finish was great, A good company to deal with.
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Do NOT do buisness with this company! Please read!

I reviewed this company before buying and seen that it had a few poor reviews, mixed with a few good lately. So I though 'how bad can they be?' I was extremely wrong!

I purchased a treadmill on Feb 14th 2014, and paid for the 5-8days delivery method. The reason I purchased with this company is because it would mean that i would receive my treadmill quicker than any other company could offer. After THREE WEEKS, i finally received my treadmill. However, it was not as smooth as that. During these three weeks, i contacted the customer service via email, phones dozens of times (in which all these calls increased my phone bill by £10 due to it not being a free number) and contacted the delivery company as well. I dont believe that this is customers responsibilities, when we are paying for a service, yet we have to phone up ourselves?! then after setting up the treadmill, the belt was not properly aligned due to a manufacturing fault. i reported this and my late delivery to the company but there was no mention of the late delivery in their reply, and the poorly aligned belt was MY FAULT due to not maintaining my equipment correctly? now you tell me, if i had just set up the item, and i just turned it on to check it was working, how does the item need maintenance all ready after only being on 30 seconds?! so after phoning citizens advice, they advised my to yet again contact the company and write a letter of complaint. I then heard back off the company saying they would get a mechanic from the company to contact me free of charge, and they also mentioned that under the terms and conditions, posting dates are 'not contractual' meaning they can say 'hey you'll get it in 5-8 days, but actually only receive it in 3 weeks!'. If they think I am going to waste more of my time sitting at home, waiting on a call, and waiting in for the next 3 weeks when i am a busy working parent, then they are wrong!! I would never do business with this company, and I would strongly advise that no one else does!
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Not impressed

Went into the shop and bought a shop-floor bench. The guy I spoke to was nice, however I was promised delivery, which still has not materialised, nearly 2 weeks later. So, I'm afraid, like others, I can not really recommend the company.
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Top class service, delivery, product - they even have a showroom too!

Arrived late on Saturday and spoke to Graham, had an idea what we wanted and Graham showed us a couple of examples, then a couple of his own suggestions. Glad we went to the showroom as the mills we had researched would have been way too soft underfoot for us. We settled for a Lifespan TR1200i, good solid machine, quiet and reliable - lots of really excellent reviews. Husband just gets to run on it and I can use all the fancy programmes and the Lifespan fitness interactive health programme with it too (still working that out!). Graham and another chap delivered the machine, set it up, made sure it worked OK, cleared away the rubbish and then left. We've used the machine around a dozen times since delivery and had no problems at all. Will remember to lube the treadmill every month and keep it dusted down and I think that's about all the maintenance we'll need to carry out on it. For us it's handy to know that the showroom is only 15 mins drive away and we have their contact details too. Would recommend both Gymworld and the treadmill. Top class, thanks Graham. Louise & Bill x
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Gymworld are not run of the mill

Had my lifespan 1200i delivered Wednesday 05.02.14 07.00 as arranged bang on delivery guys very helpful took all rubbish away have been using for one week and am very pleased with it .I received my treadmill within a week of ordering
thanks everyone concerned
Cheers
Chris Stepney
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Good price, good kit

Ordered a treadmill desk. Communication was poor but after a bit of chasing we got what we had ordered, and it is great. I must admit they don't call you back when they promise.
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Really top notch service

I got the treadmill I ordered a day faster than I expected.
When I had problems setting it up, the team at GymWorld were incredibly helpful (and very polite when it turned out it was my daftness causing the problem!)
I wouldn't hesitate to order from them again.
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AVOID, AVOID AVOID!

I purchased a treadmill two weeks ago and despite the 2-7 days delivery promise, nothing has arrived. I called them on 4 occasions to get a delivery date and on 4 occasions I was told someone would get back to me and on 4 occasions no one did. This morning I called again to try and get delivery and again was told someone would get back to me and, yes you've guessed it, no one did.

I have just written and cancelled my order but since reading these reviews am worried that I might have trouble getting my money back.

I would avoid this company at all costs no care for customers at all I would describe their service as dismissive at best.

I really wish I had read these reviews before I purchased from Gymworld !
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Wish I'd read the reviews here first!

I placed an order for a cross trainer over two weeks ago. The delivery was supposed to be between 2-7 working days and despite numerous calls to their customer service department the only response I'm getting is that the manufacturer (Kettler) is doing a stock check so they are unable to give me an ETA on when the product will be available. With all of the calls I've made to GymWorld I've only had one call back from them and that is only because I demanded it.

It's really unacceptable and I am very dissatisfied with their lack of customer service. I'd strongly advise people to look elsewhere.
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Is this company actually in the business of selling gym equipment?

Mixed bag of reviews so make your own mind up. Ordered a £900 cross trainer on line. After a week I had not heard anything from this company. 5 phone calls (4 just sent me to a voicemail) and 2 emails to try and find out when item will be delivered and nothing. When I eventually spoke to their warehouse, the promised return call never happened. Eventually gave up (if the sales experience mirrors after sales, quite frankly I'll take my business elsewhere) and cancelled the order.
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Great Service and the Cheapest price online

ordered 8 commercial treadmills, 8 commercial exercise bikes, some weights, 4 cross trainers and loads of accessories. Got the oder in full within two weeks as promised by there sales staff, the price was the best, they also fitted it for free as part of the deal, can't believe the reviews above, l would recommend them GYM WORLD to anyone, thanks guys.
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BRILLIANT COMPANY!!!!!

Having read some of the very negative reviews of Gymworld on this site after I’d placed the order (for a treadmill and upright exercise bike) I was nervous, to say the least! There was an initial delay as the bike wasn’t in stock, which meant that delivery of the two pieces of equipment was delayed by a few days. But a new delivery date was agreed – and everything happened like clockwork. The two guys were confronted with a massive treadmill to remove (from a tricky location) – but dismantled and removed it without any fuss. The new stuff was installed and tested – and they left behind a VERY happy customer. If my experience is anything to go by, this company is brilliant – and I’d recommend it to anyone. And no I don’t work for them – I’m a Church of England vicar!
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Avoid this Company! Please.

Ordered a cross trainner on the 4th April 2012 via phone. They said they pass our name and address on and the manufacturer will call us later that day or the day later...no phone call. We then phoned back on Saturday they said the manufactures won't be in until Tuesday and that he will chase it up and phone me back...he didnt. We phoned back Wednesday morning and was told the manufacture tried to call on the Tuesday they hadn't because I was I all day. On Wednesday we called back and they said it was dispatched yet the manufacture hadn't called to arrange the date. We decided to cancel it as by this point we felt we would never see the cross trainer.
When we tried to stop the money via the credit card.Gym World took the the money on the day of purchase they legal have 30 days to reimburse the money the bank said.
On the 11th April the cross trainer turned up but we rejected it then as we had already cancelled it.
Bought it on Amazon for £95 saving £34.
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can't fault them

Didn't trust them after reading reviews of items being out of stock but they were the only company selling the weights I wanted. I phoned them up to make sure they were in stock and ordered it over the phone instead of using their website. The weights arrived the next morning
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avoid at all cost, you have been warned

if i had the powers and the finance i would sue this company for the time they have wasted, i am going to go out of my way to write a bad review about them, just incase i can stop any poor soul out there who may be considering using there website.

a month ago i ordered a treadmill online, and used the 36 month interest free finance option.

the next day i thought id give them a call to find out if they had recieved my 10% deposit. they told me over the phone that the 36 month option isnt available, even though they sent me an email a day before stating "thank you for choosing the 36 month finance option" anyways, so i called them, and they were accusing me like its my fault for this mess. they compromised and offered me an 18 month finance option to which i reluctantly agreed to

anyways they apologised and i was happy,

I call them a few days later and they say that the treadmill can take anywhere from 7 to 10 working days

so 3 weeks pass by and i am sick of waiting, so i call them up, and they say that they are out of stock, and i will have to wait 2 months before i can get the treadmill, as you can imagine i was so pissed off but i remained polite and didnt get angry at the staff

the staff member said that he could offer me a more expensive treadmill (that was worth £100 more) for the same price as the original one i wanted to buy, as an apology for the inconvenience

i told him i would consider this, and would call him back... then I looked online, and looked at there ebay page (they sell stuff on ebay under the username gymworld) only to find that they were selling the treadmill they offered me, for cheaper then the original treadmill i wanted to buy...

you cant even make this stuff up

when i called them back, i told the guy (simon his name was) that i looked on there ebay and the treadmill you were trying to give me a discount on was already selling for cheaper on the ebay page, to which he replied " oh im sorry i dont deal with the ebay side of things, i didnt know we were selling it that cheap"

honestly im just sick and tired of this company, i wish i had never found there crummy website... at the moment, they still have my £80 deposit and it can take up to 5 days to get my money back...


please please please for the sake of your own sanity stay far far away from this joke of a company.
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Misleading

Ordered a Keys Fitness KF-LEG leg machine which was discounted at 50% at the point of purchase and the sale completed.

Got an email from them later advising the item was out of stock. No advice as to when the item would be back in stock, which isnt good or even normal customer service.

After checking their website, it was found that the item had been put back to full price and they obviously didnt want to sell at their advertised and purchased price.

Wont purchase again from a company that operates like this and I cant recommend them either for these reasons.
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Misleading advertising

Don't just take my word for it,look at the rest of the reviews here. This company needs to stop misleading people about how much stock they say they have. What a terrible company to deal with, it needs to be taken out at dawn like an old horse and shot dead. Ah,i feel better now.
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No starts

I recieived the goods on time, unfortunatly one of the goods was faulty and i have spent over two week emailing and numerous phone calls trying to get the goods returned for a replacement. Gave up and Barclaycard are now dealing with it on my behalf. Will never deal with this cowboy out fit again
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Avoid Gymworld

Avoid Gymworld at all costs is my recommendation, i wish i had done some more research on them so i would have avoided the hassle and time wasted I ordered a cross-trainer on 3 Jan and it stated next working day delivery, on the 5th Jan I contacted them to ask where my goods are, they then tell me the model i ordered is out of stock and won't be in till February, they offered me a replacement and i agreed. 2 days later i have to chase again to be told that the replacement item is also out of stock but should be in soon, almost 2 weeks after i ordered the cross trainer it arrived, however, the item was damaged I contacted them and if they tried to be more unhelpful i doubt they would have succeeded, with no faith in their ability to remedy the problem i canceled the order and fully envisage a battle to get my money back even after they have collected the item don't be tempted by their competitive pricing, it comes at a cost!

Gymworld Details

About this company

Buy fitness equipment in the UK with Gymworld, offering a selection of exercise equipment and games, such as treadmills, exercise bikes and table tennis equipment

Visit Gymworld

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Gymworld is ranked 462 out of 529 in the category

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