Product arrived well packaged and is exactly what was required
I ordered 2 identical shower wastes and 2 days later received 1 that I had ordered but with a part missing and another of a differing size. I was not pleased because I was starting work to fit these 2 days later. I emailed them at 6pm that day.
Their customer service was faultless. The missing parts were sent out, I offered to keep the different sized waste as I will use it in the future and 2 days later the missing part arrived as promised.
We all make mistakes and I firmly believe that it's how we out them right that matters. At the The Plumbing Shop they appear to have this covered. I will have no hesitation in returning as a customer again
Was promised delivery on Thursday, didn't happen till Friday
Ordering was simple, delivery was fast, and the item well packed. Excellent service
I came across this site while looking for McAlpine wastes and have found the prices to be extremely competitive if not lower than anywhere else. They stock a good range and the delivery price is quite low, making each item ordered very good value.
I have ordered from this company three times now - my only complaint (if you can call it that) is that delivery is quite slow so allow a few days for your goods to arrive.
Overall - fantastic!!
This is the second time I have bought the same item from hie, as I am now upgrading a second bathroom. As the first time was a year or so ago, I redid the research to find the best supplier, I found that hie were still the best value and they delivered very quickly. I have no issues in recommending them.
As a previous satisfied customer i used HIE again, the items delivered where totally incorrect, after a phone call and a very helpful service the correct items were delivered 2 days later - it did mess up the plumbers however.
Having ordered a similar shower hose from this company sometime ago,( I have two similar showers), I was quickly able to locate the same exact item but there my troubles started. Admittedly, it was a Saturday afternoon, so their online system may have been dozing, but I was frankly unable to negotiate the various data screens after inputting my order details etc. I, therefore, gave up in disgust but on Sunday had another attempt. Surprise, surprise, things then went in a reasonably smooth fashion. Item then received in about 48 hours, so no problem there !
Have had to replace mine 3 times now. Last 2 times had a plumber in to do it. This time did it myself n saved £100. Instructions were good and easy to follow. Most difficult was replacing rubber 'O' ring which is not easy to extract even with crochet needle. Having checked previous boxes found the untouched new 'O' rings meaning the plumbers had not replaced it over the years, which is very unprofessional!! Was expecting delivery at least 5 days after ordering - was at my door the next day. Brilliant. Also, this was the cheapest price anywhere I could find. Well done guys.
We needed a double headed pump to boost the internal water pressure from our loft header tank and sourced many web-sites in an endeavour to find a suitable unit.
More especially the pump we obtained was favourably priced and met our requirements precisely, so in every respect the Plumbing Shop was the right choice for us to have made.
Many thanks, E.M.
Speedy delivery of just what I wanted.
I am a Plumbing & Heating professiosonal and my experience with HIE has been exceptionally good so far . As they say this Company ' Does what it says on the tin'.
I would definately recommend them to anyone looking for highly competitive prices, top brand names and good reliable service/ prompt deliveries. Top marks to HIE Plumbing!!
I will definately be ordering AGAIN in the future. Recommend you do to.
Good competitive price for product which is difficult to purchase in the Netherlands. On website shipping costs quoted as GBP 19,-. Turned out to be 29,- (after negotiating it down from 34,-) for a normal sized 5kg carton to be shipped from UK to Netherlands
Otherwise good communication, product as described, fast shipping.
First time order from this site on line. Not sure whether the order was through because my account was debited. But the goods were delivered 2 weeks later. Very happy with the purchase. Very good value for money too.
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