Original delivery on time but wrong part delivered. Had to wait in for couriers to collect wrong part and again on the day correct part was due to deliver. This did not arrive so after a second call to the Plumbing Shop the delivery was rescheduled. Correct part finally delivered. I was promised a refund of the shipping charge but this has not yet materialised.
A lot of time wasted for what were put down to 'warehouse errors'.
Initial service was very good but the experience went downhill from then.
Part ordered 13.11.2013 and still waiting for it to arrive, now 25.11.2013. Chased on 21st to be advised part not in stock! I should have been advised of this when I ordered. Advised part was expected early next week and would be posted out. It will be interesting to see when it does arrive! 3 stars is probably too generous.
Packaging, box open and damaged on delivery, although goods not affected.
The hot water pump I wanted was cheapest with HIE (The Plumbing Shop). I ordered it on the 1 to 2 days delivery. After 3 days I phoned to see where it was: "It will be going out today". The next day, nothing so I phoned again and was told it would be delivered the next day which it was. So it was 5 days in total, rather than the maximum of 2 stated on the website. As we had no hot water without the pump we weren't impressed with the delay or the fact I had to chase twice.
Was very upset when I discovered a leak on our newly plastered and painted ceiling.
Even more upset when it was traced to our Sallamander pump.
I ordered on - line on the Friday and it was with me the next Tuesday. Got a confirmation email. Everything A ok.
Deal with them regularly as a trade customer good value and good delivery. One expensive item short in previous order which I did not notice for several weeks. When I phoned them they checked their stock and apologised. They sent item out that day not many suppliers would have done so.
Thank you very much! Order delivered by courier in super fast time... product very carefully packed and fixed my leaking shower in less than 10 minutes! Would highly recommend using this outlet. - Thank you Plumbing Shop!
The ordered item was not suitable for purpose. Asked to return this took three
Getting the price refunded has taken another 4 calls and incurred interest
charges on my credit card.
Will avoid in future
The above says it all
Found the staff helpful provided advice and ordered item arrived the next day> the piece of equipment was complete with full fitting instructions and diagrammes which were easy to fallow.I will youes them again when it need parts at a good price and good service.
This purchase gave me a warm feeling inside :-)
Chosen because out of about 10 potential UK suppliers of the Kinedo Pod Shower (a French product) the Plumbing Shop was by a fairly small margin the least expensive, they surprised me by being accessible and really helpful with my queries, in contrast to their competitors, also very fast and efficient in dispatching my single order. They have a large inventory of products and will be my first choice next time.
Everything worked as expected, but would have been nice to be able to track the order, so I would have known when to expect it.
Will use the company again though - no second thoughts.
Would use this company again but they really need to implement a mechanism for notifying customers that their purchase is on the way!! I had no idea whether my order had been processed and as I had a leaking shower valve it was pretty critical to know if the product was going to arrive soon. Couldn't fault the advice given but this was after I'd phoned to get confirmation of delivery.
After checking various plumbing shops etc always end up going to HIE even though
some distance from my home they have never let me down with deliveries.
Also find their prices compare with anybody. GOOD COMPANY.
Impressed that the part I ordered arrived overnight. Thanks
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