Our original order was placed on the 13th May and still now on the 26th June we still do not have an operational bathroom. I have held off writing a review based on the outcome of various problems.
We orders a bathroom suite from HIE Plumbing Shop including toilet, sink and shower bath. Problems with everything but the sink!
The first cistern was damaged which HIE replaced, the second cistern was also damaged - both manufacturer imperfections. By the time the third cistern came we were getting a little fed up and although not perfect we fitted the third cistern with the second cistern lid to produce something of acceptable quality. All cisterns did arrive next day and this was resolved in the space of a week.
The next issue came with the bath. The surface acrylic on the L-shape square shower bath first developed a hairline surface crack in one corner- we originally assumed we had missed this on delivery but spoke to HIE and said it was nothing to do with them and we should have checked it prior to installing. Over the course of the next 1-2 weeks 4 further cracks developed in the surface acrylic making the bath look 20 years old, rubbish and leaving us worried the whole thing would crack sending bath water through the ceiling below. Not what you expect from a new product. HIE after a great deal of discussion, and the threat of small claims court action eventually agreed to replace and send out a 'checked' replacement 2 days later than they said they would- although HIE did inform us this was an issue with their courier as opposed to HIE. This bath also had multiple cracks and was rejected upon delivery.
We have now had to request a refund from HIE and are sourcing a bath elsewhere. This has dragged out longer than we would have liked but Verity, when available, has been helpful but we now are lacking confidence in the products HIE are selling.
Good customer service but some of the product HIE are selling are of very poor quality.
Based on my one transaction, I can highly recommend The Plumbing Shop Ltd.
Delivery of the priducts was very quick, and the price was great. One item (small) was shipped incorrectly, they came the next day collected, then replaced with the correct one a day later. Great service, if only other Internet sites did the same thing, no additional hassle or cost when an incorrect item is delivered. On my experience I would recommend.
Product arrived well packaged and is exactly what was required
I ordered 2 identical shower wastes and 2 days later received 1 that I had ordered but with a part missing and another of a differing size. I was not pleased because I was starting work to fit these 2 days later. I emailed them at 6pm that day.
Their customer service was faultless. The missing parts were sent out, I offered to keep the different sized waste as I will use it in the future and 2 days later the missing part arrived as promised.
We all make mistakes and I firmly believe that it's how we out them right that matters. At the The Plumbing Shop they appear to have this covered. I will have no hesitation in returning as a customer again
Was promised delivery on Thursday, didn't happen till Friday
Ordering was simple, delivery was fast, and the item well packed. Excellent service
I came across this site while looking for McAlpine wastes and have found the prices to be extremely competitive if not lower than anywhere else. They stock a good range and the delivery price is quite low, making each item ordered very good value.
I have ordered from this company three times now - my only complaint (if you can call it that) is that delivery is quite slow so allow a few days for your goods to arrive.
Overall - fantastic!!
This is the second time I have bought the same item from hie, as I am now upgrading a second bathroom. As the first time was a year or so ago, I redid the research to find the best supplier, I found that hie were still the best value and they delivered very quickly. I have no issues in recommending them.
As a previous satisfied customer i used HIE again, the items delivered where totally incorrect, after a phone call and a very helpful service the correct items were delivered 2 days later - it did mess up the plumbers however.
Having ordered a similar shower hose from this company sometime ago,( I have two similar showers), I was quickly able to locate the same exact item but there my troubles started. Admittedly, it was a Saturday afternoon, so their online system may have been dozing, but I was frankly unable to negotiate the various data screens after inputting my order details etc. I, therefore, gave up in disgust but on Sunday had another attempt. Surprise, surprise, things then went in a reasonably smooth fashion. Item then received in about 48 hours, so no problem there !
Have had to replace mine 3 times now. Last 2 times had a plumber in to do it. This time did it myself n saved £100. Instructions were good and easy to follow. Most difficult was replacing rubber 'O' ring which is not easy to extract even with crochet needle. Having checked previous boxes found the untouched new 'O' rings meaning the plumbers had not replaced it over the years, which is very unprofessional!! Was expecting delivery at least 5 days after ordering - was at my door the next day. Brilliant. Also, this was the cheapest price anywhere I could find. Well done guys.
We needed a double headed pump to boost the internal water pressure from our loft header tank and sourced many web-sites in an endeavour to find a suitable unit.
More especially the pump we obtained was favourably priced and met our requirements precisely, so in every respect the Plumbing Shop was the right choice for us to have made.
Many thanks, E.M.
Speedy delivery of just what I wanted.
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