This item was ordered and we paid for fedex delivery. We have been without our shower for a week now and the part still has not arrived! I sent e-mail today chasing order and still do not have it. Cannot believe you want feedback when you have not supplied goods.
Ordered on Monday expecting delivery within 2 days. Phoned on Wednesday am to chase only to be told that their suppliers had yet to deliver to them. Wednesday pm told that the order would be with them Thursday and delivered to me Friday. Waited around all day but nothing arrived. Phoned Friday pm only to be told that it had still not arrived with them but should be with them following Monday. Am now awaiting delivery on Tuesday. Fingers crossed!
I know that things can be delayed but please keep your customers informed of what's happening at each stage.
I recently ordered a Saniplus from you and was told it would be with me in 1-2 days. When it hadn't arrived after 3 days I called and was told that you did not in fact have any in stock and someone forgot to send me an email with that information. It cost me a wasted day as my plumber had been booked and he charged me cancellation.
I got straight on the phone to another company who had the same product delivered within 24hrs for only a few pound more. Needless to say I won't be using you again.
Finding the brand of water filter I needed was easy enough as there were lots of sites that sold them. Some offered cheaper copies but I wanted to play safe and get the original model and H-I-E.co.uk had them in stock at a reasonable price. The order was delivered two days after the order was placed so top marks there. One very satisfied customer.
Ordered a shower part online, 2 to 3 day delivery promise. Recieved conformation e mail of my order.
3 days later, part had not arrived, rang them, told part not in stock, will have to ring supplier, may be able to get it in about a week !
What a joke i told them to forget it. Guy on phone said the website details were not always accurate ! Pathetic.
Having never dealt with the company before, I was looking for a shower pump and found the company to be very comparable in price. I placed the order on a Wednesday and on Friday checked to see progress. I was told that the pump was not in stock but one was expected that day. Imagine my surprise when the pump arrived by Fed Ex. on the Saturday morning. Great Service.
Purchased replacement bath panel & toilet seat. Both arrived very quickly & well packaged. Unfortunately, the toilet seat ordered was incorrect (my error) but the returns procedure was quick and efficient.
Reasonably priced and very, very prompt delivery.h the postage seemed a bit steep, it arrived next working day. Exactly what you need when you're in the middle of a project. Great value and great service.
Great item at a great price delivered as promised would recommend to anyone and use again without fear
Order processing was good on the website especially being to positively identify the spare part I was looking for.
Pity that the 'no option' courier delivery service was so slow!
Ordered Thursday but didn't arrive ubtil Tuesday.
Phone call to enquire about delivery went to voicemail - never got a response
Bought a kitchen sink and a tap. Good price and nice kit. It was possibly excessively packaged. Only real complaint was that there was no notification of dispatch received and the courier left the package on the doorstep without even knocking on the door. I was working in the hallway for 30 mins, popped out the front door and there it was!
HIE were able to supply me with a rather obscure part for a shower, very quickly and at a better price than most other companies on the net. Great service and although I hope I won't need your services soon (i.e.: no broken showers!), I wouldn't hesitate to use the company should the need arise again.
I would highly rate this company on excellent price and super quick delivery at basic p&p cost - next day delivery - superb. Package well packed and so no damages meant the dripping shower could be fixed a day after ordering the part. Thanks
Website straightforward, competitive price and swift delivery. Recommended to me by Plumber and now I will use in future.
No bad, product ordered was great, and was nicely packaged, safe and secure, and on a solid pallet. Cannot fault source or result, however, it was delivered later than expected and we were not informed of any reasons for delay.
Nevermind though, it was not required in a rush so we are quite happy with the receipt - would use again !
I ordered a pump to be delivered at my workplace, when I did not receive it I called customer services and was told that it has been delivered and signed for!!
I confirmed with my work colleagues if anyone had talken a parcel in for me and the answer was NO!! A very helpful young lady called Harley assisted me by contacting FedEx and the driver confirmed the parcel had been delivered to the house next door, the FedEx man returned to the house and retrieved my pump from the fraudster!!!
So between Harley and Mr FedEx all ended well, I feel compeled to recommend this company based on its excellent service for which I am extremely grateful so well done!! A special thanks to Harley for going the extra mile, you will go far!!!!!
I bought a Salamander pump from these guys, They had a great on line site well laid out & easy to use. I found their prices extremely keen for a top notch pump.
I was kept in the loop with the delivery & the service they use is very helpful, professional ....Absolutely first class. I used to use Screwfix Direct for my plumbing needs..Well their catalogue went in the bin.
I would highly recommend this company.
I ordered my water pump on a Friday, delivery due by the following Tuesday. Product did not arrive. I then had to make several calls for delivery by the following Friday. Even then it was delivered late. Very disappointed with the service and mis-selling of the lead time.
I live in Ireland, the pump arrived 4 working days after purchase, and they sent me an email to tell me what day, so I could arrange for someone to be at home when the delivery was being made. Great Service, Website very informative and easy to navigate!
Brilliant price on the pump I purchased. Highly recommended! 10/10
To reply as a company, please log in to your business account.