Very expensive but all you get is flashy talk; no honesty, integrity or after care

My experience with the lettings branch of Norwich Haart was the worst that I've experienced in over 15 years of dealing with Estate Agents in different ways. They charge tenants more than most others out there but have no follow up whatsoever. When I had a major problem with the house not being as it was advertised to me I was told that it wasn't their problem, but only after being fobbed off extensively. I'm really not sure what I paid £300 for.

No morals, even for an estate agent

"Shambolic service"

The property that my wife and I were hoping to buy was being dually marketed through Haart Waltham Cross and Christopher Stokes.

We had an offer accepted through Haart, and 9 days later my wife went round to measure up the property for furnitute. She was amazed to find a Christopher Stokes sold sign outside. Posing as a prospective buyer, she rang Christoper Stokes and was told the property had been sold two weeks previously.

This was on the 3rd November 2012, and now at 1713 on the 7th November 2012, I am still none the wiser as to how this has happened.

Have called Haart Waltham Cross 9 times in the last 3 working days, and have just been fobbed off with generic excuse after generic excuse.

Have bought and sold 4 properties in the last 11 years, and have never experienced such a diabolical service as I have from Haart.

Lets be honest, estate agents largely sit at the bottom of the rung when it comes to ethics. Haart Waltham Cross lie ino the cesspit below the bottom rung.

Amy Dean found this review useful

They do not know what customer care mean

They are using a third party for their property management and they really do not care about tenants. I am looking to purchase a house but they are the last estate agent I would use. I am having unnecessary stress because of those people. Would tell everyone to keep away. Also they don't have a clue about showing houses around to potential buyers, they seem to be more worried about what they look like!!

Amy Dean found this review useful