1ère et dernière commande chez Habitat pour moi. Des délais qui ne correspondent pas à ce qui est annoncé, des disponibilités qui changent plusieurs fois en cours de commande (!!), un service clients inefficace, communication inexistante avec un transporteur affilié tout aussi affligeant (VIR Transport qui ne prévient même pas ses clients d'un retard très important alors qu'une fourchette a été donnée, et qui sont injoignables)...Bref, j'ai annulé ma commande et demandé un remboursement. Très très mauvaise expérience, je déconseille vivement de commander chez eux !
L'avis concerne Habitat France mais je vois que Habitat UK n'est guère mieux !
For English readers: Worst experience ever shopping online with Habitat France !!
We waited patiently for two months for the Albion desk to come back in stock. We ordered within 30 minutes of the Email notifying that it was back in stock, but by the time my credit card had been charged, the desk was mysteriously back out of stock. We waited for another 5 weeks for it to be re-stocked, and then a further 3 weeks before the "earliest delivery date". It arrived finally today - and was the wrong colour! Despite the images and description on the website showing a white finish, it is grey. We now have to wait for a call from the sub-contract delivery company to arrange collection, and then WE have to call back again and request a refund, as this does not happen automatically. £300 for a cheap imported product, appalling service - NEVER AGAIN!!
Habitat are now selling damaged/ ex showroom stock on E Bay. BE WARNED THE CUSTOMER SERVICE IS APPAULING.
Bought a sofa bed & emailed seller( habitat) with available delivery dates. I gave specific dates as I get posted overseas for weeks on end. The first delivery date was when I stated I would be away. I wrote another email stating available dates again.AGAIN they rebooked when I would be away. I needed the sofa bed so I arranged a house sitter for delivery. When I tried to rebook the delivery , could not do anymore .( in the meantime I had left a bad review on eBay, are the two related?)
I rang customer service, & Stewart stated "the system " just books the next available date!
I'm a customer so I'm not bothered about your systems failures, I JUST WANT SOME CUSTOMER SERVICE!!
No wonder Habitat has had "financial" difficulties & had to be rescued. I would start with your customer service or lack of it. Maybe also realise we are all individuals with different circumstances.
My message to Habitat Customer Service , go to John Lewis for inspiration. The only way is up
Ps Still waiting for ex showroom sofa bought in FULL. on 22/05 lol
Read these reviews and nearly cancelled my order! Spoke with Habitat who have now changed couriers to DHL. Ordered the Chester leather sofa in March and expected a 6-8 week wait but was ready earlier. Sofa was delivered this morning in perfect condition within the 4 hour slot given over the telephone yesterday. So all in all, great. Hopefully the change in courier will make a difference to those who have experienced a poor service. I would order again from Habitat.
Graham Copeland found this review useful
ordered the white leather ottari bed...............received after 5 months later - fiasco. they seem to have no co-ordination between delivery and customer. appaling customer service. bed when it arrived, the grade of leather utterly different from that in store i.e. much poorer quality - hard, grainy. the one in store was super soft of course! was so pee-ed off by end of 5 months hadn't the willpower to complain (and we badly needed bed). Will NEVER use habitat again. I should have known, as over the years in general their quality of product to price is rubbish.
I ordered a paper Kami lamp on the 6th December that was promptly delivered on the 12th December 2012. No problem there... However the carton box in which the lamp came was taped over and when I opened the box (admittedly outside of the 7 days exchange period because of holidays) the paper lamp has one side completely bashed and is stained.
How can Habitat not have noticed 1. that the carton has already been returned and enquired as to why and 2. tried to "pass on" such a poor quality item.
They lost a client there and then.
I ordered a candle Holder and Pendant light for my Wife this Xmas, which arrived in pieces from their online store (looked like the delivery people played football with the parcel) I tried to get a replacement before Xmas but they said they where out of stock. Then went through Customer Service to get a Pick up and refund.
They have now failed to pick up the item THREE TIMES!!! I'm hoping for a new pick up date, but I fear once the items go out of my door, they will dissappear into thin air!
Wow i'm shocked at how incompetent they have been.
Placed an order from their sale on the 14th December and all turned up with no problems on the 20th December.
Despite the bad reviews they seem to get, I have used Habitat for years and never had any complaints. Lovely quality home furnishings at a great price.
I ordered items from Habitat over a month ago and still no delivery. They delayed the order for the first 2 weeks as they decided to wait for 70p coasters to come into stock. I mean SERIOUSLY! just forget the coasters and send me the rest of the items. No one needs coasters that desperately! No common sense!!!
They then attempted to deliver my items but delivered the wrong parcel. I emailed them all in all 15 times and I finally sent them a horrible email and I get an automated reply email from Argos. How is Habitat affiliated with Argos??
They couldn't track my order so had to give up after 1 month and get a refund.
After reading these reviews I am very concerned. I ordered a modular sofa 12 weeks ago and paid in full, £2200 it was supposed to be on a 6-8 week delivery. I have called customer services a number of times to ask where it is, latest is one piece is in stock, the other 1st August and the other part the system doesn't say! My other concern is that it is leather and all 3 parts will be a different colour!
I have brought many items from Habitat over the years but I won't be again. I am also concerned that this one will never appear. Also as it was placed via the website I have never had an update from Habitat I have to always chase them, ridiculous!
We had a horrific experience with Habitat. Bought an Italian sofa set for £3,000 in Oct 2011. When delivered - turned out the 3 units which constitute a sofa were made of all different colours of the fabric. They agreed to do a replacement.
Then IT TOOK 6 MONTHS (I kid you not) to actually get a replacement sofa. Countless emails from our side, phone calls, chasing up - many emails were not even answered by Habitat/Home Retail Group... Absolutely useless so called Customer Service. They do not even try to make good on their promises. When it was escalated to their Resolutions Department I thought the things at least would improve a little. Turned out - they got worse. Those people simply lie to your face - said they'd call and then wouldn't, ignore your emails and make up stories. They caused me so much streess, and I wasted a huge amount of time on chasing them up and trying to find out when they were going to deliver our furniture. And this is after paying £3,000 - the highest price you could find on British high street for a sofa.
Eventually, they inform me about a delivery day, I took time off work - and they did NOT deliver! I won't bother you with details, but when they finally delivered a few days later - the new sofa units were again of different colours of fabric...
The Worst experience of purchase & customer service of my life.
AVOID HABITAT AT ALL COSTS!
I bought an Italian sofa from Habitat on Tottenham Court Road just two years ago for £2299 (Sidney - one they still continue to sell!). Over this period it has continued to dip and sink in the middle, so now it is nigh impossible to sit on it without damaging your back. I've been in contact with the company and they fail to repond nor give any help in resolving this issue. As it is, I have no option but to throw out my sofa and invest in a new one...That's £2000 down the drain on a supposedly "quality" "Italian" sofa - rubbish as far as I'm concerned. DON'T BUY YOUR SOFA FROM HABITAT!
Misleading information about a sales item. Impossible to buy what was advertised, except for 70percent more! Sales staff apologised for confusion but manager (Matthew) was rude and defensive.
We have just started a refurb and will be spending a good deal of money. None will be at habitat! Thank goodness for John Lewis and Next!
I wish i coould give less than 1 star, but this chice is not available. I have spent 4 weeks phoning and emailing Habitat, all day, everyday. They hold money of mine that I would like refunded.
Emails receive a standard message, "Please call this Customer Services number", but the number responds with, " High number of calls. Please email". One goes round in circles.
I have tried to be resourceful and access customer services via stores etc...I have been left hanging on for ages, and finally have put the phone down.
Do customers realise that each abhorted attempt results in nice revenue for Habitat from the 0844 number?
I agree with another eviewer; I don't think they have a Customer Services Department. I want my money back, and fear that there is no way of speaking with someone to tell them so.
Presumably legal options are the only alternative. A long shopping history with Habitat will be halted.
I bought a £1,400 sofabed from Habitat less than a year ago and already it has sagged and is unfit to use on a daily basis as a sofa, despite light use. I complained twice to Home Retail group and on neither occasion did they even bother to respond. They clearly couldn't care less about Habitat's old customers, which begs the question of why they bothered buying the brand. Avoid!
I feel very let down that Home Retail Group are not honouring basic commitments to the quality of products sold before acquisition of the Habitat shops in London. I would have thought it should have been a legal obligation of taking over the brand - not to mention selling the exact same products - that they look after past customers.
I paid over a thousand pounds for a sofa from the Tottenham Court Road shop in March 2011 which is now faulty, but when I rang the shop they would not help me as apparently Home Retail Group will have nothing to do with products sold before their takeover. And yet the very same sofa is still in the shop! I certainly won't shop at Habitat again.
I'm writing this message in order to limit the extent of consumer damage.
I bouht a chest on 9th of July, 2011 and received the order on 15th of July. However, a piece of the chest was missing in the delivered order.
I immediately informed the shop manager by phone and also sent some emails to their customer service, however, no help & no service from Habitat till today, 29th of July. As a result, the big chest is still leaving without door in our living room for the last three weeks.
Finally they informed me on 29th of July that they are unable to provide the missing part and they would ask us to refund it.
The point is, they are still selling the same model of the chest I bought and showing it at their store and at the online shop now. So, it is quite difficult to understand that the part is no longer available from them.
It is very hard job to take it pieaces again, since I mostly assenbled it and waited for the missing part more than 3three weeks.
As far as I read some cunsumer rating online, I guess that Habitat makes the same kinds of problems quite often. I think the best way is not to buy any big furnitures at Habitat in order to have any troubles.
After very stressful process to waite for the part, finally, to refund the money, there is only very hard job remained......
If there are more people have same problem, we need to contact consumer center and stop their operation !
Habitat are still trading under the Home Retail Group, so if you love Habitat style you can still order from their website.
I have had Habitat mugs for over 26 years and they are still going strong. If you like interior design and want a special piece or just like to stand out from the crowd then this is a must visit website.
Ordered a couple of small items on 30 November. Money debited from account on 02 December. Nothing arrived. Chased it via the ridiculous e-mail only system. The e-mail's all had an automated reply with a telephone number that then diverted you to a high street branch. Staff there wanted nothing to do with it but were at least friendly. Eventually got a number for Customer Services who apologised that due to an IT problem the order had not been 'logged'. Don't worry they said it will come out to you in 7-10 days. Nothing came. I chased it again, they said oh dear the items are now out of stock!! This was now nearly 2 months after my CC had been debited. I asked for a full refund and an apology. They said OK. Nothing happened...I chased the refund again. This time they said they would 'look into' what happened. I got a message on my phone saying how sorry they were but they had refunded the money that day and that they had also been able to find the original items which they said they would send..in 7-10 days...nothing happened again. I finally talked to a supervisor who was unaware of the previous call but said the reason that my refund had not been done was due to another IT problem. He actioned the refund whilst I was on the phone..he seemed to find it all rather amusing. He asked me if I would like a £10 voucher. I said I did not as I never intended to use Habitat again. He spent some time trying to convince me to have the voucher 'even if you give it to a friend'. At this point I agreed. I did not want the voucher but on principle phoned Habitat today to tell them that I never received the voucher!!!!! The original supervisor said it took time but it had been done this morning - complete rubbish of course. The most awful customer service experience that I have ever had. Easily.
5 months to get a wardrobe delivered.
Endless phonecalls made,and still waiting for our money back.Also sent a letter to the complaints dept.(dont even think they have one)in London but no reply. This company is not bothered about their customers and i hope that people reading this wont bother with Habitat.
I have been left very disapointed and angry with the service i have receievd from habitat. Over these last few months i have spent over £1000 in habitat but i am now very reluctant to shop there ever again. You can get some beautiful things from there and great furniture but the hassle you have to go through and the way you are treat is totally not worth it. I orded a sofa, i was told it would be delivered in approx 4 weeks in store however it did say 6 weeks on my recepit. It has now nearly been 9 weeks and i havent heard a thing. Terms and conditions say that i should have recieved an email/telephone call or letter to tell me about the delay, i havent recieved anything. I have rang 5 times and staff were never interested in what i had to say at one point they said they were too busy to deal with it right now! They have told me they would ring me back and never did. They kept telling me they dont deal with the deliverys and literally were not taking any responsibility for my trouble. It wasnt untill today when i rang that somebody offered to ring the head office, they then said it isnt due for another week! I got told it was due 5th Dec abit back so i have little faith in this and dont really believe i will receive my sofa before christmas. I asked the manager at the York store if i could make a complaint, so i continued to tell her my experience and she again wasnt willing to take any responsibiity for the way i had been treat, and seemed to be, in my opinion, very on guard and argumentative. She said all she can say is sorry and that was the first time i had heard that word. I orded £700 worth of stuff from ikea the other week (im decorating my house) and the service i recieved there was perfect. They text you like 4 times upto your delivery to ensure tht it is convieniant for you and it took less than 2 weeks. Fantastic 5* stars for ikea unfortunatly a mere 1* for Habitat and that is because my sofa WHEN I GET IT is nice!!
ANTHONY found this review useful
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