Staff don't care and lack respect.
Too frequently staff are too busy to deal with customers. Can be rude and ignorant. Complaints to head office are acknowledged but situation remains the same. Last time I asked if there was someone who could talk to me I was told " Lots of staff haven't turned in today so there isn't anyone available!". Previous occassion I complained about waiting and suggested I could go elsewhere I was told, "yeah, whatever!" Should be a good shop but staff deparately need customer relation courses!