I ordered a £500 bike as it was available for next day, had an email telling me to pick it up after 4pm - got a phone call the next morning saying it had not come in but may do so during the day - I called at 3:45pm to check and was told it had not arrived but it might come over the weekend and would be ready for early the week after. I said that this was not acceptable and asked for a refund which they agreed to... when I chased several days later for my refund they told me it could take up to 21 days to refund as that was the law. I informed the advisor that thier is not law that states this, I got my refund a couple of days after. I emailed a complaint and have not had a response even though it was just over a week ago. I have called them several times and they just say they are very busy and they will respond to my complaint soon.
Well Halfords I will take my £500 to a company that is able to deliver what they promise and treats customers as if they are valued
To reply as a company, please log in to your business account.