I have been to halfords in the past with much disappointment, but this visit was just stupid! I needed a spanner for my motorbike, nothing complicated. The spanners are kept in a locked cabinet so i needed a member of staff to open it for me. once i found one of two members of staff, he told me he was busy disappointing another customer and he would get back to me. 20 minutes later i went to find him again, only to be blown of again. After wondering around the store trying to find another member of staff to help me get at my little spanner i decided this was a pointless effort, and just left the store. Making sure to tell the guy on the till they needed more staff. This was at least 35 minutes after entering the store! All this effort just for a spanner which was over priced anyway at £8! Unacceptable service from the few staff in the store This was the Bishop Auckland store in Co. Durham
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