I ordered a car battery online and received a text and an email to confirm the order and collection time. On arrival at the store I found that they had no batteries of the required type despite the online stock level reading and it being a common size. I was referred to a depot a couple of miles away who I was told would order one in within an hour. On arrival there an hour and half later was told that I should not have been told to arrive so soon. I came back an hour later and it had still not arrived so went to National Tyres near the original store who were very helpful and cheaper!
I complained to Halfords HQ and received a reply to say that they had passed the complaint to the store who had left a message on my answerphone. A lie as not only was there no message but 1471 revealed no one had called.