Having been brought up modifying my cars over the last 40 years with Halfords as my first port of call, I am really disappointed that I have to say that I will now NEVER visit my local Halfords store EVER again.
I say that about my local SLOUGH store. I have dropped into another store in the last 6 months, on a week day, and the reception was totally different.
It is not as if i have had one bad experience. I have really given them the chance having re visited five times now and on three of those occasions come away without buying what i had picked up off the shelves because there was no one to take my money. And having spent a stupid length of time checking out on the others.
Don't get me wrong, there are loads of people wandering around in orange aprons but all are always involved with something else or just wandering for the sake of it so that none of them can man the vacant tills. Perhaps this is down to the fitting services they offer and that is more interesting than helping customers buy off the shelf. Perhaps it is because the only time i have to visit is on a weekend? I am afraid these are not excuses though.
I have come up with a solution on my last visit. All I needed was a socket and spanner. Oh I think pop into Halfords. So I get there and can see the spanners in a cabinet. Can I get anyone to open it? No they are all busy and actually avoiding any contact with the many punters who were trying hard to spend their money. And of course once you get the spanner out of the cabinet you then have to wait in a huge line to pay at the only checkout that is open.
My solution. 100 yards down the road is B&Q. Yes they had the socket and spanners. No cabinet to negotiate speedy checkout or self service if you need it. Job done.
So my advice if you live in Slough....don't travel to Halfords on the Bath Road. You are likely to waste your time and petrol.
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