Took my bike in for a service at the Milton Keynes branch. I asked for a full service, approx £70. Thought it funny when I was only charged £50, thinking I'd been given a deal. It wasn't until I rode the bike that weekend that I discovered that the gears had been poorly adjusted, the gears, chain and rear mech hadn't been lubricated. Worse of all the headset was loose so when I pushed down on the handlebars they rotated. This is blatant and dangerous incompetence!
I was given contact details for my company's 'Cycle to Work' rep at Halfords. I emailed her my greviances and got diddly-squat response, not even an apology.
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