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2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Went in for a £200 service, came out with a £700 bill and a deep scratch in my car

I went in for a major service which was £200 pounds, and when I got home, I received a call saying that they needed to do £500 worth of repairs. This was odd as I had the car serviced a year ago, and it was fine, and I keep my car in good condition. Since I am going to university in a couple of days, I just agreed to the repairs. I was told the car would be ready to collect at 12:00, and that I'd get a phone call telling me when it was ready. I received no phone call by 14:00, so I decided to call them at 14:00, and was told that the car would be ready in an hour. An hour went by, and I still did not receive a phone call, so I called them again at 17:00 (since they close at 17:30) and they said that the car was ready, even though they did not have the courtesy to call me. I then picked up my car 5 hours later than the agreed time.

When I picked up my car, I noticed a deep scratch on the rear bumper of my car, and when I confronted them about it, they said they do not go near the rear bumper, as in a service, work is only done under the bonnet of the car. This is not true as the spare wheel is checked in a major service, which is in the boot. After arguing with them for 15 minutes, they refused to accept liability, and said that they do not accept liability for damage done in their car park since there was a sign stating that. I told them that just because they have a sign, it does not mean they are not liable, and the Halfords representative then continued to tell me that I could have done the damage to the car previously, and that they get a lot of people complaining about scratches on cars after Halfords have carried out work. Does this not suggest a pattern then? That a lot of people's cars have been damaged by Halfords, but they refuse to own up. The representative then proceeded to say that if my car was clean, they would be able to accept liability, but since my car was dirty, they would not, which is ridiculous, as it would not make a difference at all. I know there was not a scratch on the rear bumper when I dropped it off in the morning, as I inspected the car beforehand, but also because of the fact that I only just had the rear bumper replaced.

I made the manager write paid under protest on my receipt, and am going to complain to the head office, and subsequently take it to small claims court if it is not resolved. This is the first time I used Halfords autocentre, and it will be my last time.
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James Barnes found this review useful
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