Halfords reviewed by

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

halfrauds!! hartlepool

I had just purchased a car and wanted to have it checked over for my own peace of mind as salesmen will tell you anything when selling a car! So I booked it into my local Halfords for the free safety check; which included tyres, suspension, brakes, gear box, battery check, everything I wanted to be sure was fine. I booked online and chose the 10am slot as I had to be at work for 11:30am and thought an hour or so would be plenty for the checks required, however......I arrived at 09:45 and they were closed; fair enough they didn't open until 10am so I didn't mind waiting.... however when 10am came and went I started to get a little annoyed. The young lad finally arrived at 10:15am by this time there were a few of us waiting. I had been there first but ended up at the back of the queue *how did that happen*? No apology to waiting customers for being late.
When the lad finally got to me I gave my name he filled in the paper work stating free safety check and said it would be about a 3 hour wait!! I said "you're joking aren't you?", he replied, "no I'm not". I couldn't believe the cheek of the guy. I explained that I had been first to arrive and that I'd booked online over a week before and chose the 10am slot and that I wanted mine looking at now.
He checked the system and saw this was correct so handed the mechanic my keys and told him to look at mine first.
He then said it would be about an hour. When I got the car back I was told I needed a new track rod end as it was worn to excess and also a rear suspension arm bush was perished. I was quoted over £300 in total. I told them I would get back to them and left! So much for my peace of mind.
I actually work above a garage and I told them what Halfords had said, so the mechanic got my car up on the ramp and checked it. He called me in and showed me....that the track rod end was practically brand new and the suspension arms and bushes were absolutely fine. So the moral of the story is nothing is ever free, Halfrauds might advertise these checks as free but they will always find something expensive wrong, and if there isn't anything wrong they will just make it up. They pray on the fact that we aren't mechanics and that we can't check for ourselves. We have to take what they say as gospel. I finally got my peace of mind but it was from a local independent garage. I WILL NEVER USE HALFRAUDS EVER AGAIN AND I'D ADVISE OTHERS TO AVOID THEM ALSO.
1
James Barnes found this review useful
    Comment (?)