Halfords reviewed by

Birmingham, GB

4 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Terrible, terrible customer service

Very poor customer service. My car had been broken into and the radio stolen. I called Halfords up on Friday, and the person I spoke to was pleasant and told me to bring it in on Saturday morning and he'd get me a new radio fitted.

I turned up on Saturday. After being made to stand around for a while, I was told he couldn't fit it now, even though one of his appointments had cancelled. He booked me back in a few days later. On arriving to get the radio fitted again, it took 20 minutes to find someone who would speak to me about it. They told me the fitter hadn't turned up to work. The manager came and took my keys, telling me it would be done in 30 minutes.

When I returned after 40 minutes, it took another 20 minutes to find someone to talk too. I was ignored by a customer service woman who was stressing about not being able to find fitters (who were outside smoking.) Finally the manager came back and said the fitter hadn't turned up, and did I realise it would take 2 hours and be x labour charge to fit. I told him how much I'd been quoted on 2 occasions, and he denied this. Rather than call me and let me know they couldn't do fit it today, they left me hanging around for 50 minutes.

I won't be going back, and I suggest you avoid.
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