Halfords reviews

Halfords reviews

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Absolutely Shambles

Went into Harrow & Wealdstone Autocentre today for a re-test of my mot. Straightforward you would think!!!! They did the re- test after 30 minutes then told another of my tires is below minimum which would be 3 points on my license. So why would they not tell me that the first time around when I did my mot and 1 of my tires failed already. Luckily there wasvatirebplace next door which did the tire for me for cash!!!! Then was told to wait 30 minutes to check the tire!!!! Now my daughter had a high temperature and she has not eaten whole day!!!! You could imagine my frustration it's a joke and I will never ever go back there again!!!
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shocking

Currently in halfords in caerphilly....brought my Citroen to have bluetooth radio fitted....sat in carpark for twenty minutes watching the kid that was trying to fit my radio leave my car with doors open not just unlocked on six seperate occasions whilst he ran back and fore the shop.....also listened to him turn the car over and over without success....when i asked why my car wouldnt start he didnt know....went into shop to see a manager who tells me that the immobiliser has kicked in and the dont know why....needs to go to a dealer they said....my husband demanded that they pay for this....i then asked how they expected me to get to work without my car....they didnt know.....still in the process of trying to sort this out.......DONT EVER TAKE YOUR CAR TO HALFORDS
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Specialists that can't set the front V brake of a brand new bike

Brand new bike bought elsewhere i went o Halfords Stevenage to ask a so called specialist to set the front V brake. I wasnt confident with doing that. I put it all together, that was the only thing i didnt want to do myself. After 4 hours they managed to damage the front cable the replaced it with a cheap £2 cable from their stock and in the end they asked me to come back the next day because they can't do it. Charged me £20 way more than advertised and the bike looks like a second hand one now. They are called specialists. A bunch of muppets. Halfords Stevenage, go there if you want your new bike wrecked.
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Dangerous assembly of bikes, staff badly trained

14 visits and four bikes later still given a bike that is assembled so badly after 2 days of having new bike a specialist bike store quoted forty nine pounds to fix it.

Dodgy brakes, wheels not true,misaligned wheel, initially sold bike for someone six foot in stature and im only 5'6''
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Poor quality wiper blades

Dear sir I recently purchased a full set of Halfords wiper blades for my mazda 6 estate sport. Whilst you blades were good enough to get my vehicle through the MOT I have to say I have been "driven round the bend" when they need to be used in anger, ie when it's raining! Their incessant noise when the blade changes direction and the inability to clear the water away and leave no smears in the drivers vision has finally after 2 months made the driver go elsewhere and purchase a product that will actually do the job it is designed for. Wiping the windscreen in an efficient and almost silent manner. In addition the wiper blades I purchased come in at less than half the price of yours, look better, perform better and have much better build quality.
To top it off an 0845 premium number for customer services hence the need to e-mail.
Having been a Halfords customer for many years for motoring, cycling and camping needs I am extremely disappointed.
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Cannot fault service

Went into halfords with some car trouble. Faruk from the Enfield branch dealt with me and service could not have been better. He was polite, very knowledgeable and would not accept a tip.
Would like to give him a hearty commendation and if he is representative of the calibre of people working for Halfords, I will definitely return.
Thank you Faruk!
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Disgraceful and dangerous service

I took my BMW for a full service about a month ago after paying £194. When i took the car they were very polite and i was content. When i collected the car i realised they hadn't picked up some of the obvious problems with the car, such as a pound rattle from the exhaust, but they just said they didn't notice them and there were no problems. The next day i had a look over the car and realised the bonnet and oil cap were not closed properly, sensors were left unplugged and filters which were supposed to be checked as part of the service had not been checked. When i rang them up to complain they said these mistakes may have happened as i rushed them when i came to collect the car as i came to early, even though they rang me and left me a voicemail to come and collect the car. This service was appalling and could have been fatal. Never going back again.
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non existent customer service

Drove to Swansea Enterprise Park Halfords. Needed advice so went to Service Desk.
No one there. Looked about shop floor, again no one there. Spoke to cashier who identified himself on request as deputy manager. Only other person available outsidestore with customer. Waited 25 minutes then gave up. Manager not available.
Deputy Manager didn't give a toss.
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mot rip off

They will fail your car and issue you with a notice to say it's unfit to drive.
Do not be taken in with any cheap mot offer from Halfords it's just to give them business so the can carry out the unnecessary work.
They will pick fault at everything no matter how trivial.
Take your car to an MOT center that does not do repairs.
Halfords failed my car, i then took it to the guy i normally go to and guess what it passed first time.
Just read other reviews they nearly all say the same.
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The cheap MOT racket

Would just like to warn others tempted by cheap MOT at Halfords Autocentre. Collected car at Elmers End just before closing day before yesterday and called at 9am this morning to book retest. Apparently they only retest free within 24 hours unless they do the work!! They do not tell you this when you book only when you collect the car and the £85 per hour labour charge means it is very expensive to let them do the work. Is on the website but the booking was made by phone. Manager very rude & doesn't care. Catch 22! AVOID.
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Caution! Avoid Halfords Autocentres if possible.

We had two cars looked at (MOT+ inevitable work required) last year. I wasn't happy with a part fitted to one car it was visibly not the same as the manufacturers part. It was thin metal; it was different; there were other problems. I made a complaint to head office and they said: nonsense, all their parts were OEM spec. (wrong actually - it looked inferior and performed inferior affecting car ride).

This year we went to a different MOT centre (Kwik Fit !!) which failed brake balance test and emissions. They said they could fix the problems but I didn't trust the diagnosis on the brakes and took it elsewhere to a private non-chain workshop.

When he'd finished the mechanic asked if the brakes had been looked at recently. I reported that it was Halfords, last year. That explains the brake problem, he said, they've fitted the wrong caliper on nearside - pads not seating correctly (but Kwik Fit wanted to change the offside caliper and maybe the discs; but that was not the problem).

Don't be drawn in by the chain shop discounts - you'll end up paying more. Halfords again? No thanks.
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Nobody to take payment

So all I wanted was to pay some car wash and an air freshener.
Having waited at the unmanned tills for 5 minutes, along with 2 other separate customers, I decided to hunt for a checkout person.
I eventually speak to the only in store employee who had spent the last 15 minutes talking to other customers - I assume giving advice.
He advised me that he would be a couple of minutes and that he was on his own.
Ludicrous service! Nobody available to take my money! Who is in charge?
Needless to say I left my potential impulse buys, walked out of the store and will not return. I will find another supplier who cares enough about their customers to provide an employee to take my payment! Not too much to ask, is it?
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Rip-off !

Needed a new cat section for Peugeot exhaust - £325!! Only took it there because it was the nearest and the thing was dragging on the floor. Shocking! They did that usual mechanic thing of showing me the broken part - told them I knew what was wrong with the car so don't bother. They don't itemize the bill either - all quotes are for parts and labour inclusive, so they can pretty much quote what they like.

Told them I won't be going there again, but I don't think they care. GO SOMEWHERE ELSE - UNFORTUNATELY I COULDN'T. How can a big company like Halfords operate with such a bunch of cowboys - administration on the horizon for this company I reckon, and not before time.
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Avoid this place - The manager was like a Rottweiler!

Our car was repaired by Halfords Bangor for which we paid over £1,000, following the repair our car developed an oil leak, on returning the car to Halfords I was informed the oil leak was the result of the work they had carried out and they would fix this but needed to order a part, they said they would phone me within a few days to arrange the repair, when we did not receive a phone call I contacted Halfords Bangor to chase things up only to be told they had no record of my previous visit and they refused to look at the car (still leaking oil) for another 4-5 days and then informed me I may have to now pay for any repair work unless I could prove it was them that had cause the damage to my car! The manager had a major attitude problem, he shouted at me down the phone, was abusive and even accused me of being a liar, he was very aggressive and spoke to me like I was dirt, I’ve never experienced such appalling customer service in all my life I will NEVER visit Halfords Autocentres again in my life, the manager was so aggressive I was scared to go back, I took my car to another garage to repair the damage they had caused at my own expense.
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Expected poor service and received poor service.

Have not been into halfords for years due to previous bad experiences, but needed a headset bearing for my bike, so went into letchworth branch and told bike expert exactly which type of headset I had. He said I would need to take it out and bring it in to match. Ok fair enough. So, I took the bearings out and took them to the mk branch and was handed a set. When I tried to fit them, surprise surprise, they didn't fit. It would have cost me more in fuel to return them, so didn't bother. Will not make that mistake again and will seek out some real experts.
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Halfords Auto Centre Stockport

I used this garage before it was taken over by Halfords. I always had very good service from them and was happy to continue using them despite being taken over. However, over time the service from this particular garage deteriorated. I won't bore you with every minute detail but here is a quick summary

Took my car in due to a loud knocking noise coming from the engine bay, after 40 minutes they identified a damaged bracket that supports the engine. They quoted me £44 for the part and labour and to bring in back in two days time to have the work done. Two days later, no record of having ever seen the car or what the problem was, but by chance they had the exact part in stock! Fine, left it with them. Came back to pick up the car and the price was now £50. Brilliant. The guy behind the counter had an attitude and wouldn't entertain the idea there had been a mistake.

Another occasion was for an MOT. They had a half price offer on so it seems good value at £30. Took my car in having given it a thorough going over so wasn't expecting any issues. However, the same guy as above reckoned one of the headlights was misaligned and therefore it was £40 instead of £30. I paid up, but checked the headlights when I got home and there was still a thick layer of muck covering the adjustment screws on both headlights. Nothing had been adjusted so it was just BS to get an extra £10.

I don't use this garage now as I lost all trust in their service. It's worth noting that the employee mentioned was the exception as the majority of the staff have always been very helpful.
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Poor, I asked for an interim service & they did a main service.

I do about 3000 miles a year. The first two years I took my Peugeot 3008 to the dealer I bought it from. This year I wanted a local dealer as my wife & me are having hospital treatment. Halfords is 300 metres from our home. I told the man at reception that I had a main service last year & had only done 3000 miles so wanted an interim service plus MOT. When collecting the car I was asked for £285, the cost for a main service. I complained. All too easily the manager have me a discount but this was still £44 more than the service I asked for. I wonder how often this happens?
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Time wasted poor communication Job not done properly

Booked the car in in Llanelli branch a low millage 2009 jaguar XJ for tracking as had noticed that a tire had worn on the inner edge .On booking in i explained my requirements that I already had 2 perfectly good tires that needed to go onto the wheels balancing ,one replacing the tyre with worn edge . On arrival the person behind the desk did not know what i had come for ? I was made to wait 3 mins short of an hour car was put on ramp all wheels removed along with the 2 very good tyres out of the boot ready to go on the car to replace the worn and one other to make a match pair .I was then told that they could not put the part worn tires on the car as it was against policy but could put the spare wheel on the car which has a slight buckle .I said OK just do the tracking and put the wrong tire on the back . This was done and the car driven to the customer area by the mechanic. I then drove the car and noted immediately that the steering wheel was off center when driving . i returned and explained and was told they could not road test the car as one tire was illegal yet they had refused to put the legal tires on the car it was company policy Wasted 2.5 hours to have an unsatisfactory work done . First and last time to Halfords .....
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Not to be trusted!

I took my car into Halfords for an MOT, being tempted by their pricing and a recent recommendation from a friend but turned out to be a waste of time and money.
My car failed the MOT on defective headlight and misaligned headlight. I was given a quote for fixing the problems(which wasn't very much, £30 or something plus retest fee) but after discovering that my headlight had just been unplugged, I made the assumption that the headlights weren't misaligned either and I took my money elsewhere to get a retest and it passed without any problems.
Halfords are really not to be trusted, offsetting the cheap MOT costs by introducing made-up vehicle faults...
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Poor im afraid

Fiesta engine oil advertised at £10 for 5 litres. All the way to the shop to find out its sold out a week ago despite still being in stock on the website. Helpfully told the store 15 miles away had it in stock, one drive later to be told its sold out there 2 weeks ago.

I quite want to like them but they pay minimum wage and therefor have minimum level staff ability instore. There are far better companies out there, cheaper too.

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Halfords Details

About this company

Buy online at Halfords.com for a wide range of bikes, sat nav, car audio, car maintenance, car styling, outdoor leisure products and great gift ideas

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Halfords is ranked 46 out of 46 in the category

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