Needed clutch replace on my car and researched prices. Halfords gave competitive quote and availability so I gave them the job. After the clutch had been replaced, noticed oil stain on drive. Took the car back to be checked and found that oil seal on gear box needed replacing. Manager promised to do this at no additional expense, but would have to order the part. Phoned them twice over next two weeks to be told that the part had not yet arrived, then was told that the manager had left the firm and they knew nothing of my car. Another trip to garage to have it inspected, and part ordered. Two weeks later the oil seal was replaced. In the meantime , I had had the car inspected by independent garage who said that gear box had been compromised by the considerable oil leak. Contacted their customer services who refuse to guarantee the gear box or to compensate me for inconvenience of having oil spilled on my drive and being without the car for an extra day. Do they wonder why they will be appearing on Watchdog next week?
I went in for a major service which was £200 pounds, and when I got home, I received a call saying that they needed to do £500 worth of repairs. This was odd as I had the car serviced a year ago, and it was fine, and I keep my car in good condition. Since I am going to university in a couple of days, I just agreed to the repairs. I was told the car would be ready to collect at 12:00, and that I'd get a phone call telling me when it was ready. I received no phone call by 14:00, so I decided to call them at 14:00, and was told that the car would be ready in an hour. An hour went by, and I still did not receive a phone call, so I called them again at 17:00 (since they close at 17:30) and they said that the car was ready, even though they did not have the courtesy to call me. I then picked up my car 5 hours later than the agreed time.
When I picked up my car, I noticed a deep scratch on the rear bumper of my car, and when I confronted them about it, they said they do not go near the rear bumper, as in a service, work is only done under the bonnet of the car. This is not true as the spare wheel is checked in a major service, which is in the boot. After arguing with them for 15 minutes, they refused to accept liability, and said that they do not accept liability for damage done in their car park since there was a sign stating that. I told them that just because they have a sign, it does not mean they are not liable, and the Halfords representative then continued to tell me that I could have done the damage to the car previously, and that they get a lot of people complaining about scratches on cars after Halfords have carried out work. Does this not suggest a pattern then? That a lot of people's cars have been damaged by Halfords, but they refuse to own up. The representative then proceeded to say that if my car was clean, they would be able to accept liability, but since my car was dirty, they would not, which is ridiculous, as it would not make a difference at all. I know there was not a scratch on the rear bumper when I dropped it off in the morning, as I inspected the car beforehand, but also because of the fact that I only just had the rear bumper replaced.
I made the manager write paid under protest on my receipt, and am going to complain to the head office, and subsequently take it to small claims court if it is not resolved. This is the first time I used Halfords autocentre, and it will be my last time.
i took our van to the Halfords Auto centre at Blackpool. Manager quoted a price which was the cheapest by far. They did the work and pointed out some other issues that needed attention in the future. The quote was met and that is the price i paid. I was very satisfied with both the staff and the quality of work and would not hesitate to recommend the Blackpool site to any one.
"Halfords Autocentre Byfleet"
I booked my car in for all four sets of pads and discs to be replaced.
When I got to the Autocentre on Monday morning they had marked the work slip as FREE brake check. I scribbled this out and wrote "replace all pads and discs" as discussed and booked in.
Pre the booking I had discussed the price and was told to do the lot it would be between £230 (roughly) and £300 (roughly) dependent on sizing of the discs, so I said great, lets do it (as other quotes had all been around the £300 mark).
At 11am (two hours later) I received a telephone call to say that it would be £506 - more than £200 more than the uppermost quotation from them before I booked. A complete waste of time, waste of my colleagues time who had to pick me up and take me back to Halfords and they didn't even apologise - instead the two men on the reception insisted on arguing with me and one of them telling me that I only asked for the front to be done! Why would I do that when I already had other quotes for all four wheels/discs/pads?
Bunch of idiots. Rude and not worth wasting your time with.
I have since learned that another of our staff members had a similar experience at yet another Halfords Autocentre but they were not so lucky in that they were not able to intervene before large amounts of unnecessary work was done. Steer clear people. Use someone else and NOT HALFORDS AUTOCENTRES!
Booked on-line for tyre replacement at Weston-super-Mare. Web site stated 'enter car reg OR tyre size'. I entered car reg.& my car came up.
I was told it would take about 30 mins & I could wait & have a coffee.
On arrival I was told it would take at least an hour & advised to go for a walk.
No-one looked at the car nor asked for the wheel lock but I went back & checked - oh yes they DID need the wheel lock! after an hour in the freezing cold, I returned to find nothing had been done. Apparently the wrong tyre size - my fault for not checking!
No apology, very indifferent. Said they could get the correct size but it would be more expensive & I would have to wait. I asked why they didn't phone me about the problem - shrugged her shoulders. Simply didn't care. Too cold to hang about so I
returned the following week ONLY because I thought they were the cheapest.
Double checked they had the correct size this time & knew which tyre to replace (it wasn't obvious), left the wheel lock they didn't ask for again for & asked them to put the old tyre on the spare wheel as it was still ok. & the existing spare was punctured.
Went back to walking in the cold, during which time they rang & asked WHICH tyre needed replacing!
Collected the car & asked if the old tyre had been put on the spare wheel.
'It was on the job sheet so it should have been done'.
Sod's law, a week later I had a flat. Called the emergency services - guess what, they hadn't replaced the spare!!! I was lucky to escape a call out charge.
Halford's miserable receptionist had no explanation nor apology but it was ok as it was 'probably' still there if I'd like to go along & collect it. Not easy with a flat tyre!
If I could give Halfords a zero star rating, I would.
Twice bitten - I used Kwickfit who were not only excellent but cheaper.
Went to my local autocentre (Welwyn Garden City) as I saw a competitive price for a Full Service and MOT. Managed to pick up a discount card (15% off service and 33% off MOT) so got them both for £200. Couldn't complain about the price, so took it in for the work. Dropped my car off before work and got a phonecall at around midday as requested, informing me the result of the MOT (passed with flying colours!) and what extra work was advised to be done. The man on the phone explained everything to me and we discussed the best options for my replacement tires - rather than the standard sales pitch, he told me up front what he recommended for me to do and the process I should go about with it.
Collected the car after work, had a brake switch replaced free of charge as it was under halfords warranty and paid up. I'd recommend this garage to anyone in the area, the team are genuine and helpful and clearly appreciate the returning locals.
Not entirely sure why other people have posted such poor reviews, must be down to the specific location, but I have no reservations.
Thanks guys, I appreciate everything and will be back to you due to the friendly atmosphere and top notch work completed at a fair rate.
I was told I'd have to pay extra for the Synthetic Oil when I booked my Jaguar in for a "special offer" £79 service and also for the bonnet release cable and dip light bulbs I asked to be replaced at the same time... I knew the synthetic oil, bulbs, Air filter and release cable would cost an extra £100 and expected to pay something like £50 for the labour ...in all approx £230.00 + vat say £276.00 in all.
The bill I was presented with on completion was £380. It listed the Air Filter free but they changed me an extra £50 for the synthetic Oil and £188 for the cable and £60 to replace the two bulbs... I was quite shocked and dissappointed that they racked up such charges without notifying me in advance. The guy was nice enough and I don't doubt the work is ok ...but I won't be back and would not advise anyone going there.
I put my car into Halfords Autocentre for an MOT as I got a 50% MOT voucher from the internet. My car is not that old, it certainly is no old banger. Halfords AutoCentre found about 5 faults with it and wanted £600 to fix them. Yet, these faults were minor: reg plate was a bit warn, bulb missing, a bit too much travel on the hand brake and a fault on the track rod end. Sure, the track rod end was a biggish problem (and probably the only real issue with not getting an MOT) but a estimate of £600 for repairs was simply taking the proverbial. A local garage fixed the lot for £140.Halfords also wanted to take my rear brakes apart also, they had not failed the MOT they just wanted to find further ways to illicit more business from me.
I am sorry but thinking up a figure of £600 to fix repairs is ridiculous. Only because you come through the door with a nicish car and you get a lift back in a newish car do they think you have money to burn. The rumour through the grape vine is that garages are failing MOTs on minor things so they can gain business.
Ruined my car on a simple HGF - would have done the job myself but the car was under 3rd party warranty.
Their policy is to tear the car apart first without doing the relavent checks to confirm HGF first (sniff test etc). They lost all my paperwork, and ignored my request to keep the old parts. Charged a fortune for the work (at least double the price) and had to spend over £400 getting the car fixed properly at another garage (most of which was sucessfully claimed back). They did the same thing to my old neigbours car, and managed to overfill (by a massive measure) the oil on another friends car during a simple service.
Do not use under any circumstances. Rip off merchants. Nothing has changed since the Nationwide Autocentres days when they did the above. As a mechanic myself, I do not rate their work at all - a saturday boy trainee mechanic could do better.
My sons MGTF suffered a frozen engine due to severe weather conditions made worse by an over-zealous recovery chap who tried to turn the engine over! It got towed to Halfords Bristol where they did a major (and expensive) engine re-build (head gasket, valves, water pump etc). First trip back to London and it overheated. Took it to Morden where they couldn't find a problem, overheated on the run back to Bristol. Eventually made it back to Mordon where they said the cylinder head gasket had gone. They actualy replaced the engine (!) under warranty...but it didn't fix the overheating problems! When taking it back to Bristol again, it overheated.....again. The recovery guy that came out pointed out that some of the hoses had been secured to the engine with plastic cable ties (!) rather than metal jubilee clips! So, back to Bristol and several more visits.
It has spent more time in Halfords than on the road. My son has spent a lot on repairs, and so have Halfords....but they just cannot fix it.
I strongly suspect that they just do not have the skills, knowledge or equipment to accuratley diagnose anything other than obvious problems. Full marks for the work they've done under warranty, but it is worthless to us unless if fixes the problem.
Trustworthy mechanics at halford autocentre. They recently took over from nationwide autocentre and had a good reutation then. They may not be the cheapest but they are a company worth using. I've never had a reason to doubt any work that has been carried out on my car.
To reply as a company, please sign up here.