Halfpriceperfumes reviews

Let me Escape!

I ordered Escape fragrance and body lotion. The price was exceptional and the products arrived promptly.
It was the first time that I ordered from Halfpriceperfumes and I shall be doing it again.

Great Items, Speedy Delivery!

Would use again. Due to the quickness of the delivery, as did leave a bit late to order as ordered monday evening + needed for the saturday of same week, as needed a of the items for a birthday presents on the saturday. But got my parcel on the friday. So very happy!

I have done Biggest mistake by ordering products from Halfpriceperfumes.

I ordered two perfumes on 8th April. Its been one month I have not received my products. I waited for 3 weeks and then when I contacted them they said one of the ordered product is not available and they are waiting for it. When I am checking the website it is showing the product is available. I have never experienced such bad service in my life. No communication from their side. I am disgusted with their service. Will suggest people not to use the website.

Terrible Experience!!

Uufortunately my experience with halfpriceperfumes was not a good one. I ordered two items but four weeks later still no order so I rang company spoke to a very polite and helpful young girl who checked my order explained it was "still processing" so dealt with error kindly refunded one item I had to replace quickly and eventually did receive, but this was not very good Customer Service so I wont be ordering from halfpriceperfumes again!! Plus they are emailing me two or three times a day, very annoying, please stop.

ok good

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No order,no contact,nothing

My money was refunded to my account without any contact from you,not even an email to say 'out of stock'.

Great; quick service

I got what I want , sent quickly no hassle. Happy to do business again!

Awful experience never again

Made a purchase weeks ago, still nothing received, I had to email to find out what was going on, only to me told items were out of stock!!!! Poor!! Well that was some time ago still nothing. Bad communication bad customer service.

Mixed Feelings

I was disappointed in the amount of time it took for my order to reach me. I understand you were trying to source one of the items but I was expecting it to come every day and felt deflated each time it failed to arrive. When it came it was of good quality and excellent value for money and I appreciated the fact the extra item was still included. However, one of the items I did receive was the wrong colour, I ordered a lip in "mixed berry" and actually received "strawberry"

Dåligt

Det tog två veckor innan de packade sedan ca 1.5 veckor I frakt

Rubbish!!!

Ordered goods 12 days ago and status still showing as "shipped". Numerous attempts to contact company with no joy! Very disappointed and will be seeking a refund.

Advertised Brands not available

Having ordered and paid for my choices I was informed more than a week later that my orders were "compromised" and would not be delivered. Having said that there was absolutely no problem in receiving an immediate refund.

Recommendable

Fine perfumes good prices
one of the ordered perfumes were sold out, but I received a replacement.
bit long time delivery
Will buy again for sure

After 10 days, i've only got announces by mail but no news from my order...

I have ordered, paid and nothing received, so forget it...

Super price! Super service!!!

Excellent service!!!

Over a week and still no products

Have waited for over a week for some products to be delivered! Received no emails or explanations as to delay!
Terrible customer service!

AMAZED

l bought this lipstick because it was free apart from the cheap pp, but found l did not have a say in what colour l wanted such as a nice rose pink.And not to my surprise what did l get? a dark brown colour called bronzed a colour l suspect no one else would buy and they wanted rid of.l knew that would happen, but l gave it atry before l chucked it away and to my surprise it looked lovely on my lips not only that but my dry sore lips are now better, so no rose pink but l am pleased l bought it.

Order was incomplete.

I only got one of the two items I ordered and have been waiting for a refund or them to ship it and no one has gotten back to me.

22 April 2013

Reply from Halfpriceperfumes

Hello. Thank you for taking the time to leave a review with us. We have responded to your recent email this morning and have investigated this matter. We aim to respond to all queries in a timely manner and have fully refunded you for the missing item. Once again, please accept our sincerest apologies for any inconvenience caused. Kindest Regards, customer services.

Terrible service-never again!!

Ordered and paid for various items on the 8th April.Had my order and accepted payment e-mails immediately. On 12th April received an e-mail refunding me with an amount relating to part of the order which was not available but no e-mail from the seller explaining or apologising for this - my pet hate when online sites take your order and your money and THEN decide it is not available. If you do not have it - remove it from your site!!! 19th April - still no sign of the order so sent them an e-mail asking for status update. No reply from them yet but order actually arrived on 20th April.

Yes - you do get some good deals on this site but don't bother if you are in a hurry!

22 April 2013

Reply from Halfpriceperfumes

Hi Karen, thank you for taking the time to leave a review. We're sorry to hear that you were unhappy with the level of communication you received from us when part of your order was unavailable. As a result we are currently investigating the way in which we handle our communication when occasional issues arise with orders. We are working hard to improve this. We did respond to your email requesting your order number and more information so that we could fully investigate the matter. Please accept our sincerest apologies for any inconvenience caused.

Brilliant deals and products but very slow delivery

Having been registered to the site for quite a while I made my first purchase back in March. They had a fantastic offer on some NYC nail varnish and I also bought a bottle of Beyonce Perfume as a gift.

I want to highlight that had it not been for the woman I spoke to (via telephone) from customer services, then the rating for my review would have been 2 - possibly even 1 star! It took over two weeks for my order to arrive and I did not receive any information regarding it's dispatch or estimated date of arrival until I had contacted customer services (via email). I think I contacted customer services a total of 4 times in order to locate my order.

Upon the arrival of my order I was VERY DISAPPOINTED to discover that despite all my emails to customer services I had been sent the wrong sized bottle of perfume! I had ordered the larger (and consequently more expensive) bottle yet I received the smaller bottle and was still charged for the price of the large. As this was a gift and I had already waited over 2 weeks for my order I did not have the time or patience to return it, so I contacted customer services by phone - which took a total of 3 hours and 8 phone calls before someone answered!!

Fortunately the person I spoke to was wonderfully helpful and did somewhat restore my faith and trust in the company, I was refunded for the perfume and the nail varnishes are brilliant. However, I still haven't decided whether or not I will be ordering from this company again....

DO NOT BOTHER

Ordered some skin perfume that seemed to be a great price, to good to be true, and umm! yes it was. They took my order confirmed my payment. The next day received an e mail from them, saying Your order has been cancelled!! no explanation. I had to send them an e mail requesting my card be refunded immediately. I dont think they ever had the skin cream. Surely if they were genuine they would of offered an alternative. They have NO customer care skills and i will NOT be ordering from them again.

22 April 2013

Reply from Halfpriceperfumes

Hello Carolyn, thank you for taking the time to leave a review. Unfortunately the product you ordered was very popular and sold out quickly. We're sorry you were unhappy with the level communication from us on this occasion. This is something we're working hard to improve. We did refund you and notify you the following day as soon as we were aware it was out of stock. Please accept our apologies for any inconvenience caused.

Great website, great deals!!

I always get great deals from this website and daily emails with lots of savings on many products! Well worth checking out!

LOS PEDIDOS TARDAN DEMASIADO TIEMPO,NO ESTOY SATISFECHO.

NO ESTOY SATISFECHO CON EL SERVICIO RECIBIDO DE SU EMPRESA,YA QUE TARDA DEMASIADO TIEMPO QUE EL PEDIDO LO RECIBA EN MI DOMICILIO,TODAVIA NO HE RECIBIDO UN PEDIDO QUE REALICE EL DIA 12 DE ABRIL,YA HA PASADO MAS DE 1 SEMANA, NO LO HE RECIBIDO Y NO SE CUANDO VA A LLEGAR DICHO PEDIDO A MI DIRECCION.

UN SALUDO

Product still not received :-(

It has been a week since I made my order and still no signs of dispatch - just got email saying we are preparing your order. Hmm

Called the customer service number at 9am and nobody answers- I tried several times but nobody answered. Finally at 10:15 am someone picked up- if the call centre only opens at 10 am this should be made visible on the website so we don't waste our time. I called to check status of my order and was to that someone would check and get back to me- but nobody returned whole day. I sent email the following day - today and waiting for response still! This is not acceptable at all.

Carolyn Fothergill found this review useful

22 April 2013

Reply from Halfpriceperfumes

Hello, thank you for taking the time to leave a review. We are an independent business and do not have a call centre. We have taken your comments on board about displaying call times on our website, this is something we will look into. As an online retailer we encourage email communication although we're always more than happy to speak to customers via telephone. We have responded to your recent email and are investigating your order as a matter of priority. Kindest Regards, customer services.

brilliant

fast delivery good customer service, cheap products. Loved my almay lipstick and my boudor eyeshadow is a lovely colour. x

Insufficient ccustomer service, no answering emails

I am very disappointed lately, emails I send don't even get answered. I constantly need a different password. My husband as well (I am hard of hearing) as I complained, answer, well, we inform the IT department, result: nothing, if I should order again tomorrow, I shall need another password, I am used to it. Now I am fed up. Sorry, I will not recommend you to my friends, they know already about the trouble your company gives me and I am not prepared to bother any more, there are others on internet. I have showed good will and kept ordering, but enough is enough. Thank you. Regards, Dagmar Huggett

Carolyn Fothergill found this review useful

22 April 2013

Reply from Halfpriceperfumes

Hello. Thank you for taking the time to leave a review. Our I.T team have reset your password several times but unfortunately you entered it incorrectly which caused the subsequent issues. There were also multiple accounts set up and registered with us which lead to confusion. We have responded to your emails and are disappointed to hear that you still experienced problems.

Classic perfume at a modern price

My wife's Chloe EDT in a 90ml size vaporiser bottle arrived promptly and is gorgeous.

Great service

I always find the website easy to navigate so I can find what I'm looking for and what you have available. The prices are always very reasonable too.

great

Item was great fast deliverey

Great products and cheap prices - fast delivery

Great products and really cheap prices - my only complaint would be the excessive packaging that is really no needed and the amount of emails I have received confirming my order/shipment - about 8 in total! Otherwise great site.

great items,price and delivery,does what it says on the tin!

i was so surprised when i saw how cheap the prices were,not just fragrances but everything in the store,i will definitely buy from them again

Why pay RRP for make up & perfume?

I always look at the website when I need to replace anything to see if they stock it and how much I will be saving, delivered to the door, so no busy shops to navigate and a prompt service, I love halfpriceperfumes

Good website and ordering experience but goods not yet received agter 1 week

good experience with the ordering process and excellant prices but it is now one week since ordering and the recipient has still not received the goods ordered which are currently being shown as in progress under the order status

Un mois d'attente pour rien...

J'ai effectué ma commande le 18 mars sur le site, envoyé le 20 d'après le suivi en ligne. 3 semaines plus tard je n'avais toujours rien reçu... Le colis est-il vraiment parti un jour d'ailleurs ?
Ajoutez à cela un service clientèle très difficile à joindre (j'ai du les bombarder de mails pour obtenir une réponse) et vous obtenez la palme du plan galère.
Seul point positif qui évite le zéro pointé : j'ai été remboursé à peine un jour après avoir obtenu une réponse, le 16 avril soit un mois après la commande...

Bref, je ne recommande pas ce site à mes amis français.

Great value

Hi Dianna I just want you to know about this great website. I am soooo pleased with my lip plumper. Why dont you give it a go
Ann

Excellent Service, seamless Purchase.

The website is very user friendly and I received prompt notifications about the progress of my order. The items arrived quickly and were exactly as described. I am very pleased with my purchase. I would buy from this website again.

Not Happy

I was pleased to receive my order so swiftly, the Breo Watch which was free looked lovely, I followed instructions to set the time but the watch doesn't work, I e mailed my problem to the customer services asking what I should do and so far haven't had a reply which I am most disappointed with.
Whether the watch was free or I had paid for it shouldn't make any difference to me getting a reply to my concern.

Got the wrong product and nothing was done about it.

I wrote to you to say that I ordere fruit gum and got liquorice. I told you I hate liquorice but I was ignored. Some friend you are. I even gave you the order number and all of that info but still you ignored me. I'll never speak to you again.

helpful staff

i ordered a 'buy one get one free' offer, but only ordered one so didn't get the 'free'one. I rang to explain the situation and the lady kindly said she would arrange for the extra one to be sent to me. Very good service.

great service for everything

pleasant and helpful at every corner many thanks