Halifax reviews

Halifax reviews

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Credit card approved! Oh, wait, we lost your forms.

After 3 weeks, Halifax lost my forms and lost my credit card application. They refused to re-open the application (after they approved it!) citing that they did not receive the forms. When they admitted they received the forms but then lost them, they still wouldn't re-open the application process and I would have needed to start again.

If this is how you handle my forms, how will you protect my financials?
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Best customer service!

I've been with a few banks for personal, student and business. For my student I had HSBC which had terrible customer service and rude regarding payment after graduation.

My business account is with Royal bank of Scotland, I've just graduated and have no experience with pay in books etc. (Wasn't required with other banks) and the first time I had to cash a cheque they looked at me if I was stupid for not filling in the pay in book and when asked a question they were really sarcastic, even now (since I look quite young) I don't get much of a service from them from most of the branches.

My personal bank has always been with Bank of Scotland/Halifax and every branch I go into (I travel a lot) the people there are really nice, happy and professional, they always have a quick chat with you and are really happy to help with any questions. I've not had the need to claim anything and I don't have a mortgage or loan but for personal banking they do a REALLY good job in customer services in branches and makes you feel welcome and they are eager to help. They alway apologise if you have to stand in a queue or wait. I wish I can give feedback directly to them and sometimes they do say a reviewer might call regarding their performance but I've not had an opportunity yet.

What prompt me to write a review as I rarely do, is that I've lost my bank card recently so I've asked for a new one which they happily sent out and since I know all the card details for online banking (rather than having to get the card everytime) I thought I should have had a better look for it since now I have to re-memorise everything! Today I got my card back and it was lovely to know that most of the details was the same except for the last 4 digits as well as expiry and security number! It's really thoughtful of them not to change the details much, it's minor things but it means a lot to a customer.
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Excellent customer service

I wrote Halifax a complaint a few days ago, as I'd had £80 in returned direct debit charges taken out of my account.

I checked my bank today and they've refunded the full £80. Amazing!

I honestly didn't think I'd ever see it again but thought it would be worth checking with them. Can't believe how quickly they've turned it around as well.

I was previously with another bank who charged me a fortune and refused to give it back, so massive respect Halifax. I know in this day and age it is hard to trust banks, but this has just completely restored my faith in them.

THANK YOU HALIFAX!!
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Terrible company Thank goodness I have never used them !!!!

Given wrong information about closing an account after a bereavement, went into Staines branch with death certificate as I was told to only to find it empty of customers with the staff just looking into the distance. Instead of sorting my request to close the account, they said I would have to make an appointment (despite the staff having nothing to do. This was at 4.15 so I guess they didn't want to be bothered before that late in the day as they shut at 5.00

I will NEVER use Halifax and I have to reach for the remote control whenever their adverts appear on TV.
Terrible company ! ! !
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untrustworthy lying bunch of c*%$ts

Halifax have allowed £311 of unauthorised transactions to be taken out of my account to one company in two days!!! I flagged this with them yesterday and they have allowed a further 3 payments to go out since then!!! all they say is that once the payments have left my account (they are currently pending) they will refund within 24hrs, I'm on a low income and the money taken was meant to allow me to pay my childminder and for essential items. I will be changing my bank as a result and tbh not only will i not recommend Halifax as a service provider I will be actively discouraging anyone I know from having any accounts with any of the banks related to halifax
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Fees everywhere and complex signup- Don't trust

Alright first up - They start charging fees as soon as you sign up. Didn't even have my card activated and got £3 worth of fees in a week. This doesn't seem that bad but then they have a system where if you haven't signed up for overdraft that £3 fee then gets an additional fee of £5 per day!!!
They then have a complex system to sign up and you have to make sure you ring to get your phone insurance or to do anything - No email enquiry. Which wouldn't be that bad but they charge you to call them!! 0845 number so your looking at probably 40p per minute.
Finally to get you £100 they offer to you when you sign up, you have to get rid of all other bank accounts. Not too easy if you have a credit card bill or mortgage so not worth bothering with.
This is the most untrustworthy bank I have ever come across and I have used about 10 banks in my life.
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Steer Clear

I have held a vey healthy current account at the Locks Heath branch for 15 years and totally agree with previous posts that say when all is well, they are fine. However, get a problem and all you can expect is appalling arrogance that you have dared to question their system. After my debit and credit cards had been refused 6 times online and in restaurants (very embarrassing!!), I was told they were out of date - funny that, according to the expiry date on the cards they had 2 years to run!! If they are out of date why no new ones sent? Just a weak apology from girl on end of phone so arranged to see manageress of local branch - I thought. When I arrived, too busy to see me!! Rude, Rude, Rude. Needless to say account closed forthwith !!!
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Ruthless B****rds!

These people are so ruthless, lying and totally unprofessional! Due to accumulating debt I had to make a personal agreement with them for easy repayments of a credit card balance. So I called their customer service and everything seemed fine, the monthly repayment amount was agreed and I didn't receive anything for the first 3 months...and then I got shocked by a letter I got from them saying that I had broken the agreement and I had to repay all missing full payments but in fact I kept paying in promptly as I set standing order based on our agreement! It took nearly an hour to convince the operator that I haven't broken the agreement and hopefully I won't be harassed again! Avoid at all costs, they are very nice with you when it's all spot on but once the going gets tough they turn into ravenous wolves!
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Robbing C U N T S

I don't understand why they don't just decline my transaction if I don't have enough money in my bank account!!!!! I'm struggling at the moment but I keep getting statements "you've gone into your unplanned overdraft by 1p therefore you are liable to pay £30 overdraft fees".

There are plenty of better banks out there and I could never recommend Halifax. Don't judge a bank by the way it behaves when things are running smoothly, rather when there are difficulties,as it is then that you can judge their true nature. Some have said they are happy with Halifax; just wait until something goes wrong and see if you still think the same.

F u c k i n g c u n t s
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Appallingly bad

Really poor customer service, leave me hanging on for ages when I call them. Sometimes give up waiting. Poor customer interface, not particularly friendly. The internet interface is glitchy and badly designed, the phone app is equally bad. Avoid!
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Penalties for loyal customers isn't the way to keep them loyal!

The Halifax lost another customer today. I have been a customer since I was born. I have my current account, mortgage and credit account with them. Through my student days I had a huge overdraft which I paid over the odds for. In my early life I had a whopping personal loan which they made a few thousand out of. I maxed my credit card regularly paying huge interest charges. All the while never missing a payment.

My reward, when I am earning the most I have ever earned, and my debt is the lowest it has ever been (mortgage notwithstanding): my credit card happens to have a zero balance (for a couple of years, but I like to keep it "just in case." However, seems like I am no longer profitable enough for the Halifax, who are closing my credit card down due to "inactivity on the account." Yes, that's what you get for being a responsible borrower. Should have maxed it out and bought a new motorbike after all.

Of course, customer loyalty isn't what it has always been either. 10 minutes later and Barclay's has a new customer. And, the mortgage will move too.

Bye bye Halifax!
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Closing account

When it comes to money problems sometimes unexpected changes occur which can make life difficult. Sometimes this can be your own fault or someone else's fault, just like my bank - HALIFAX. My bank decided to close my account down for no valid reason what so ever without any warning! They did not give me any explanation to. I don't see how when I have been with them for a long time now and was very dependent on them as this is where my wages get paid into and where my bills get taken out off. Now because of this, it had created a massive inconvenience as I have to ring up all off the companies which take payments for my bills and tell them what has happened in addition try to find another source for my wages to get paid into otherwise I wont have any money therefore cant survive. To top it off I have a family to take care off who rely on me to bring income in. I am a law abiding citizen with no criminal records. I have no loans taken out and have weekly income therefore there is no reason to close my account. In this day and age, financial life is becoming harder and everyone depends on having bank account and you reply on the banks to help you with your financial life but for them to just take it away from you then how can you trust them. I feel very disappointed and betrayed.
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Stupid

I walked in the other day and the kid(!) in the branch called me "boss. I will not start on what else happened that day and the next day incase an executive would look at this review. We don't want Halifax executives and managers to lose their jobs now do we?
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totally rubbish

try and buy something online, last 3 transactions i have had stopped, the last one i rang their creditcard customer services to say i am going to buy a tv and just to inform them, they say they cant stop the automated service from blocking the transaction thinking its fraudulent, i tried to buy on the currys site which has veritas, it skipped the verify process and just blocked the transaction, quess what halifax, stick your cards where the sun dont shine, you are a sh1t bank and your methods are antiquated, you just lost a customer, shame there is no zero star option or minus stars
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Great Customer Service

really good customer service on the phone and in the branch
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When things go wrong they go really wrong !!!

Never trust Halifax ! They didn't give me 3 months worth of £5 from the 'Rewards' account. I wrote 2 letters, then received an unwanted phone call. (Why do they do this-I wrote to them because I didn't want to handle this over the phone) They promised a 'goodwill gesture' I gave them 1 month but didn't receive a penny. Wrote again, no reply. Took my letters into a large branch, they said the manager would get back to me. I am still waiting, 3 weeks later. Bet they lost my letters yet again !

I am sick of this company, I never got £100 for joining them, nor any perks when I got my mortgage through them, these are only for their new customers.
So I will become a new customer with First Direct instead - £100 in my pocket and hopefully less hassle too !
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Great Service

Been banking with them for a year now, and all has been well. Given me great help in difficult times and the advice has been fantastic. Top bank.
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Halifax we give you extra no you take extra !

charges are a joke no help
Hate this bank greedy and arrogant !!!!
No help what so ever they just take take take
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Rude unprofessional and incompetent. No rating could be too low!

I cannot rate Halifax too low, they are rude unprofessional and incompetent and I would never willingly deal with them. My son got into arrears and even though he had moved out several years before these "people" started to call me. We would get calls at all hours, some silent and these continued even after them being told each time that my son no longer lived at home. Eventually I made a formal complaint (which came with a reference number) and was promised that the calls would stop. They didn't and the next caller at 9.00pm "Angie" not only refused to accept a complaint had been made despite the reference number and declined SIX times to refer me across to her line manager before just disconnecting the call. A letter to Halifax HQ did finally stop the calls and generated a grovelling apology. Sadly (luckily!!) I am not actually a Halifax customer & could not make a complaint to the Banking Ombudsman. No problem with any bank collecting what is owed but Halifax are just plain incompetent and their call centre staff's rudeness must be known to Halifax management.

There are plenty of better banks out there and I could never recommend Halifax. Don't judge a bank by the way it behaves when things are running smoothly, rather when there are difficulties,as it is then that you can judge their true nature. Some have said they are happy with Halifax; just wait until something goes wrong and see if you still think the same!!
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excellent online bank and offers! Can't ask for more

I have been banking with Halifax for 5 years and can't fault them, advanced online banking with almost all the payments can be accessed faster than you think, the reward scheme certainly proves to be success as you receive £5 every month, good work halifax keep it up!

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Halifax Details

About this company

Halifax Online Bank UK - Our online banking service gives you a little extra help with your finance and money - mortgages, savings, current accounts, credit cards, personal loans, investing, insurance, sharedealing and holidays

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Halifax is ranked 75 out of 81 in the category

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