Was with The Halifax when I was younger and have recently joined them again but now with them being owned by Lloyds Banking Group.
Had a few problems on opening the account On-line as I wanted to claim the Reward they had at the time of opening. I was given a PDF which I saved. The next day I rang Halifax up and then had nothing with my name on it on there systems and asked to wait till Wednesday. Phoned Wednesday still nothing with my name on it. So I went into local Branch that Wednesday and the Branch manager approached the help desk at where I was stud and he sent me to an advisor when they offered half the reward which I opened the account. Got back home and reported it on Facebook and the staff member sent what problems I had to customer relations including PDF as evidence. They gave me the difference and also game me something as good will gesture.
I have been now with The Halifax for 2 weeks and thing the service is great as they have local rate numbers and the Twitter & Facebook Team are on hand 7 days a week. Having the local rate numbers has saved me a lot of money doing my banking and good for mobiles too.
I think the Online Banking side needs improving with Halifax Though, including Mobile App.
But over all fantastic. :)
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