We like to visit Hamleys with the kids when we get a chance. On our last visit we bought some of the toys that are demonstrated on the many stands around the shop. We find these most interesting as the shelf stock to be honest is much the same as anywhere else. This time we found one of these offers a bit of a pain though. There were three variations of one craft kit. The pricing however was bundled into two's. So one kit was £10 or buy two kits for £15 so the third kit was at full price. This made no sense and they are probably missing a trick there. The biggest hassle though was on another stand where we were sold the 'large' product on special offer reduced from £40 to £28 and indeed it was priced at £28. We were however charged £40 at the till which we didn't notice until we had left London and looked at the receipt. I have called Hamleys twice already but they seem incapable of refunding the overcharge. Contact is also hit and miss over non geographic telephone numbers that cost the caller a fortune to be messed around. Disappointing this time!
To reply as a company, please log in to your business account.