Hammonds Furniture reviews

Hammonds Furniture reviews

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Review by confirmed purchaser

Very good service from first conversation in the shop to the end when the wardrobes were fitted.

Overall the service and quality of Hammonds was very good. I was kept fully informed throughout the process and everything was completed on time.
Whilst Hammonds fitted furniture is a little pricey, it is quality and it is true that you get what you pay for.
I would use Hammonds again and would recommend them to anyone who is thinking of having fitted furniture.
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delay!delay! always delay!

i place my order on February, and finish the survey on middle of March. And when i place the order i ask both the designer and surveyor to make sure i can receive all my furniture before middle of April. Both of them said it will be absolutely for sure can be completed before the day i required. But today i call the customer service, the said the furniture haven't be completed yet. and it will be delivery on 19 May. And they said they try to contact me but no one answered. Actually they have the wrong number! Now they pass all the responsibility to me because i have not received the call even the number is wrong. and they don't try to do anything to solve this problem but to let me wait. Even you can not contact me to arrange the installment date why you not start to produce the furniture first. Until now the problem haven't been solved.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Jessie,

Iā€™m sorry for the problems with your order. I understand that our team has previously tried to contact you leaving a number of voicemail messages on your husband's phone and subsequently in writing. I understand there was some confusion over your contact number.

Thank you for contacting Online Help, one of our team will be in touch to try to bring forward your installation date of 19 May. Please let me know if I can be of any further assistance.

Laura from the online team.
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Delighted Customer!

I have now made two separate purchases from Hammonds and on each occasion my family have been absolutely delighted with the outcome. The quaility of product is not only a class above, but the innovation and design provides extra value to your living once the furniture is a fixture within your home. However it was clear the real added value and what differentiates Hammonds from their competitors was the people who carry out the work for the company. The core competencies and distinct capabilities displayed was a reflection of a company that knew what they were doing culminated over 8 decades in business. A level of expertise and commitment ensuring that the product and process was meticulous. The customer care shown in the aftersales has also not been disaappointing with people going the extra mile ensuring that the the organisation is reflected in the manner that is synonymous with a quality company.
I would have no hesitation with recommending this company to any of my family and friends.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mrs Tierney,

Thank you for taking the time to leave this lovely review. I am really pleased to hear that you are so happy with your furniture and the customer service you received. I'll make sure your comments are passed on to the whole team.

Thanks for your valued custom!

Laura from the online team.
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Disillusioned and disappointed

Salesman, surveyor Adrian excellent and polite. Fitter polite and friendly also his labourer - fitted furniture to an acceptable standard on first inspection, arrived on time. The fitter showed us how things worked but seemed in a rush to get going.
After closer inspection we noticed lots of tiny scratches on the handles one of the doors didn't close properly. The length of our wardrobe must have exceeded their longest piece of wood because the fitter put in a small piece which doesn't match in colour and is slightly higher than the other. Why he couldn't have put the join in the middle instead of in the most conspicuous place available I really find frustrating as it sits out like a sore thumb. Also left shelving dustier than I had anticipated. The wardrobes are standing further forward than were measured up for. We weren't shown how the shelves moved up and down but our surveyor had said they can be altered after to suit our needs. (This is a joke. I have found it almost impossible to even get to the grub screws but eventually was able to, only to find some of the shelving will not budge) The customer services dept. have no understanding of the inconvenience and stress caused by their lack of after sales service and availability. They expect us to wait over two weeks for someone to assess the problems (We had a carpet being fitted four days later.) They were supposed to return our call by senior management but the person who did in fact return our call wasn't even aware of our problems and we had to repeat all our complaints, only for her to say we still can't get anyone out sooner. They do not seem to feel any need to apologise. We even pointed out, that if their team of four people who rectify the problems are fully booked up, which I find most disconcerting and that if they are so busy then Hammonds really need to look into WHY there are so many problems.
We paid for a first class product and service and feel we got neither
Hammonds Furniture

Reply from Hammonds Furniture

Hi Jacqui

I am very sorry to hear about your recent disappointment with your new furniture and the customer service you have received. I would really like to look into this further. Would it be possible for you to send your full name and account number to OnlineHelp@hammonds-uk.com so we can identify you quickly and a member of our team will be in contact shortly.

Laura from the online team
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Shoddy customer service and fitting

We have had a terrible experience with this company after ordering 5 figure sum worth of fitted furniture. The customer service is exceptionally good to the point where they bag your order and get you to pay the deposit ( 80%). However, after that the customer service is abysmal. We were given dates for fitting over 2 days, took time off from work ( both me and my husband work) , cleared the room, and waited patiently for the fitters ( arranged 2 fitters to do 2 rooms) to turn up.
At 9 am, I receive a call from Hammonds stating that parts of the furniture has been rain damaged and therefore the fitter will not be coming on that day but will do part of the fitting the next day. When enquired about the 2nd fitter, the lady said " he is on his way". As no one turned up, called the customer service again and was told " he will come tomorrow".
on Day 2, one fitter turned up and did part of the bedroom. His work was not very good and he appeared very indifferent to our plight. We cannot comment on the work as it is still incomplete. The 2nd fitter who was meant to do the home office never turned up. After many phone calls, we were told that "fitter's van has broken down". We soon realised that Hammonds had got confused with our orders and never had ordered the home office as promised or arranged the fitter.
Few days later, we get a letter signed by Richard Hammonds himself ( does he exist???) " I am just writing to let you know that the manufacture of your dream room is well underway. Our fitter will start work at your home...". This confirms what we knew that they never placed our order. But were quick to take all the remaining money.I then rang up Hammonds to find out what is happening to the partly fitted bedroom furniture. As usual, the customer service personnels had no clue. There is nobody higher up one can speak to. I get meaningless apologies from customer service people who are very ineffective and are terrible liars. I have been calling up regularly to get updates but no one rings back as promised.
I will not be recommending Hammonds to any friends or relatives
Hammonds Furniture

Reply from Hammonds Furniture

Hi Sharmila,

I am really sorry to hear about the initial problems you had with your Hammonds experience. I understand a member of our team has contacted you this morning and agreed that a fitter will be with you next week to complete your bedroom and fit your office furniture.

I am pleased to hear that this is now being resolved. Please let me know if there is anything else I can help with.

Laura from the online team.
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Review by confirmed purchaser

amazing

My bedroom is beautiful its amazing its so tidy and the work man was so helpful x
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mrs Gough

Thank you so much for this five star review! I am so pleased to hear that you are pleased with your new furniture :)

Thank you for your valued custom.

Laura from the online team
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Review by confirmed purchaser

Product good but

Product is good just missing links in communication between staff and clients.
Fitting quite rushed and finishing off could have been better
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mrs Lee,

Thanks for leaving this review. I am very sorry to hear you are disappointed with your Hammonds experience. We appreciate all customer feedback and I will pass on your comments to our customer service team.

Thank you for your valued custom.

Alex from the online team
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Review by confirmed purchaser

Design brilliant. Overall finish modest but acceptable.

The design was created by ourselves and has worked very well. The solution was good but the overall feeling of the installation was that of unimaginative and old fashioned detail. Superficially the look is excellent but open the doors and then you notice screws ( these in my opinion should not longer be visible ) also strips of wood to Hide joins . For the price being paid the quality of finish should be so much higher.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mrs Morgan

Thank you for taking the time to leave this review. We value all of our customer's opinions and I will make sure your feedback on the finishing details of your wardrobe is passed on to the relevant teams.

Thank you for your valued custom.

Alex from the online team
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Review by confirmed purchaser

Very pleased with our new bedroom.

A job well done. Just a little disappointed we couldn.t have design we wanted on bedhead wall but this was due to size.The designer,surveyor and fitter were very obliging and courteous.Would certainly recommend Hammonds to others.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mr and Mrs Pollard

Thank you for taking the time to leave this five star review! I am so pleased to hear your lovely comments about our staff and that you would be happy to recommend us after your experience.

Thank you for your valued custom!

Alex from the online team
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Review by confirmed purchaser

Reliable company, well-built furniture

We have used Hammonds on three occasions now and every time their fitting an quality has been excellent. From initial consultation to the final fitting the process was smooth, courteous and efficient. Appointments were reliable and the fitter who installed the furniture did an excellent job. Quite and expensive product, but the quality and workmanship is worth the money. Would definitely recommend.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mrs Bishop

Thank you for taking the time to leave this five star review. I am so pleased to hear that you are happy with the quality of your furniture and that you would be happy to recommend us!

I will pass on your review to our whole team :)

Alex from the online team
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Review by confirmed purchaser

Product exceeded expectations - we are delighted with the quality & finish

Product excellent, we can't fault the fitting and the fitter was courteous & efficient.
Hammonds Furniture

Reply from Hammonds Furniture

Hello Mr and Mrs Greenway

Thank you for posting this five star review. I am so pleased that you are impressed with our fitter and that you are delighted with your new furniture!

Thank you for your valued custom.

Alex from the online team
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Review by confirmed purchaser

The new MFI?

We had a bedroom fitted by Hammonds. The sales service was good but the after sales was very unsatisfactory. We have had problems with the fitting and the customer service despite several calls have not arranged a visit contrary to what was said over the phone. There has been no visits to check the final fitting.
The quality of work was satisfactory but I had expected perfection which was wholly lacking. The pull out draws are rickety and wobbly. The quality of the top of the range bedroom was not on a par with a competitors bedroom. I am very displeased with the after care even though the product per se may have its merits the fittings were not on a par.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mr Ravi

I'm very sorry to hear that you are disappointed with your new furniture and the customer service you received. I understand a customer service manager has been in contact and a date has been booked for a member of our team to visit you and resolve the issues with your furniture.

Alex from the online team
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Review by confirmed purchaser

Exactly what we wanted. Friendly fitter

The whole experience we've had with hammonds has been pretty ok. Some minor hiccups...the surveyor promised before end of march...the customer service could only get the middle of April for our wardrobe to be fitted. This was a little annoying but only minor.
Our delivery of wardrobe was 5 hours delayed on the day if fitting, but the fitter still got our wardrobe in with plenty of time to spare.

The fitter was fantastic. He was very friendly and cleared up all the mess he created afterwards.
I am very happy with the end product.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Alex

Thank you for taking the time to post this review. I am very sorry that we were unable to offer you a fitting before the end of March and that the delivery of the wardrobe was delayed. I will pass on your lovely comments regarding our fitter to the relevant team.

Thank you for your valued custom and I hope you enjoy your new furniture.

Alex from the online team
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Review by confirmed purchaser

Good sevice delivery from 1st enquiry to fitting

staff were very experienced, punctual with their visits and discussed all deatils regarding furniture fitting and options.The computerised images greatly helped with decisions regarding design. The fitter again was friendly, reliable and hard working and completed all work within the time framework. The furniture is stylish and sturdy
Hammonds Furniture

Reply from Hammonds Furniture

Hi Miss Mcgrath

Thank you for taking the time to leave this five star review! I am so pleased to hear your lovely comments about our staff - I will make sure they are passed on the our team.

Thank you for your valued custom.

Alex from the online team
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Review by confirmed purchaser

Peace restored

This is my second Hammond Bedroom. I had to leave my first behind when I moved. I am so delighted to have all the furniture matching once again. It was all done to their usual high standard
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mrs Bayliss

I am so happy to hear that you chose Hammonds to help transform your bedroom for a second time! Thank you for taking the time to leave this five star review :)

I hope you enjoy your new bedroom furniture.

Alex from the online team
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Review by confirmed purchaser

BEAUTIFUL STYLISH FURNITURE

My husband and I are so pleased with our new sliding wardrobes. They were fitted very professionally by a really dedicated joiner to an excellent standard and with the minimum of disturbance. We chose the light oak veneer with mirrors which makes our bedroom look larger. The doors slide really easily and you can see the quality in them. I wish we had had them fitted years ago. We would certainly recommend Hammonds to anyone.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Karen

Thank you for taking the time to leave this five star review. I am so pleased to hear your lovely comments about our fitter and that you are impressed with your new sliding wardrobes.

Thank you for choosing Hammonds!

Alex from the online team
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Review by confirmed purchaser

Very good service

The estimator was helpful and knowledgeable
The fitter was excellent
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mr Austin

Thank you for taking the time to leave this review. I will make sure your comments about our staff are passed on to the whole team!

Thank you for your valued custom.

Alex from the online team
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Review by confirmed purchaser

Efficient service - great end result!

Recommended by a friend, we contacted Hammonds. Booked the appt online. We were visited by Peter who measured the area and then talked through feasible ideas for the space we wanted a solution for. A long initial meeting but well worth the time. A couple of weeks later we had a survey visit and a few weeks later the wardrobes were fitted. it was a smooth process. The quality is excellent and they look great.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mrs Bergot

Thank you for taking the time to leave this review. I am so pleased that you are happy with your Hammonds experience and your new wardrobes.

I hope you enjoy your new furniture.

Alex from the online team
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Review by confirmed purchaser

Ordered and executed to perfection

I have had Hammond furniture in three homes and have been completely satisfied with the quality, workmanship and cost. I have seen fitted furniture in other homes but none to compare with the quality of Hammonds.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Mrs Hunt

Thank you for taking the time to leave this five star review! I am so pleased to hear your lovely comments about our products :)

Thank you for your valued custom.

Laura from the online team
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Be Inspired! I do not think so.

A completely inexperienced fitter did the worst job ever - badly fitted office furniture, damaged walls and left every where dirty. The customer services dept. have no understanding of the inconvenience and stress caused. They expected us to wait a week for someone to access the damage (we had a computer disconnected carpets up and dust and dirt everywhere). They hardly ever return calls and do not feel any need to apologise they do not care. It took a further three visits to complete the job one appointment was cancelled by Hammonds at 8.30 the morning they were due to come.
On a positive note the second fitter was excellent.
Hammonds Furniture

Reply from Hammonds Furniture

Hi Jenny

I am so sorry to hear that you are unhappy with the fitter and the customer service you received. I understand a member of our team has been in contact today to apologise for the inconvenience caused and a goodwill gesture has been offered.

Please do let me know if I can be of any further assistance.

Laura from the online team

Hammonds Furniture Details

About this company

Visit Hammonds Furniture

Contact information

Call us on: 0800 251 505
We live here: United Kingdom

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