They were originally due to fit my furniture in December , I had to delay the fitting until February 2014. On the day of my installation the fitter arrived but had several pieces missing. He worked hard for 2 days but was unable to finish the job due to the missing items. We arranged a third fitting date for the following Saturday, as the furniture has to be completely fitted before the 13th as I am due to have a major operation on the 14th. I waited in all day for the missing pieces to be delivered on Wednesday 5th Nothing arrived! I received a voice message on Friday 7th to say the fitter could not come on Saturday , after several phone calls the customer service lady phoned back to say good news the fitter will be with me today after all . Later on yesterday I received a call from the fitter stating that he would not be coming and he was ringing as the customer service lady was" to frightened to ring me" currently I have a bedroom that is fully paid for as Hammonds requested payment in full before fitting and the fitter has been paid his fitting fee, which Was not highlighted to me at the time of ordering , only a subsequent reading of the small print brought this to my attention. The quality of the items that have been fitted is less than perfect as an end strip on my bedside table is already coming off and the sliding doors are not aligned properly. I will be referring this complaint to both the furniture ombudsman and watchdog along with suing hammonds for damages if this matter is not resolved to my 100% satisfaction by close of business on the 13th February 2014.
I had a few issues with installers not turning up and then doing a poor job but it was all resolved in the end. A year later I want to add some matching additions to the room only to be told it is not possible, they don't do that range any more. I was not told the range was going out of production when ordered. Now I am left having to approach competing companies to try to colour match! Not impressed.
Despite the poor reviews we agreed on Hammonds wardbrobes as a few friends did have successful purchases. We also needed a set of wardbrobes that coud be built around a sloping ceiling which precluded a puchase from Ikea etc
The original surveyor got his measurements wrong. He has on a subsequent visit accepted this. It's a small measurement and only affects the filler pieces either side of the range but due to the position of an adjacent radiator it means the wardbrobes would have to be shifted closer to one wall than the other. I am being pedantic but when we ordered we wanted to ensure the fillers at each end and at the top were of a similar size so that it 'looked right'. Something that you would expect if you spent over £4k
First fitter arrived, realised there was a problem, left after second day, having installed only 1 carcase. Area manager turned up, believed the issue was the fitter and stated it could be resolved, not taking on board our requirements. Second fitter arrived, agreed with the first fitter. Surveyor came out again at Hammonds insistance, agreed mistake was made. Both the fitters and the surveyor accept that the wardrobes can be instaled but not in accordance with what was signed and would only be a solution for Hammonds and not what the Client wants. (Other potential solutions would unacceptably reduce the amount of wardbrobe space)
The above has taken two months and does not take into account the 4 missed appointments by Hammonds (due to 'IT issues') the 'lost' correspondance and the many, many calls to a very unhelpful customer services. And the upshot is they are claiming I have not accepted the alternative solutions (which I assume is reducing the size of a warbrobe) and therefore are expecting me to cancel the contract for which I will have to pay 75% of the Contract value. Told them to put this all down in writing and I await their response
If you want a standard range not affected by constraints within your room Hammonds may be an option. Anything that gets complicated runs the risk of problems and this would involve a very poor and unhelpful customer service which is unlikely to resolve the issues, as the previous reviews indicate. However, given that many of their fitters are self employed I would ask if there is any value in using Hammonds as opposed to any DIY warehouse etc and employing the services of a local carpenter. After all this is essentially what Hammonds are providing but with a possibly slightly better quality flat pack product. Certainly the above and the conversations I have had recently with people who have had contct with (and which I cannot write here) there is no way I could recommend employing Hammonds to my friends and family
When the designer came to my flat we picked out a beauitful flush-fitting design from the catalog. That it looked like the design in the catalog was very important to me, considering the nearly £2000 cost. So a contract was drawn up, with the words flush on it. The drawing clearly shows a flush wardrobe. The designer assured me the wardrobe would be flush. So I naturally signed…
However the wardrobe is not flush. The frame is set back and it just looks plain ugly. At this point I owed roughly £280 outstanding to Hammonds Furniture. I explained how unhappy I was and that they had not fitted the wardrobe in line with the contract. The lady on the phone was quite dismissive and it seemed like she didn’t want to talk, even though I was being very calm and reasonable. She sent out someone to inspect the wardrobe. He said the reason it could not be flush is because the end wall was sloping ever so slightly. I don’t really no whether this is a valid excuse considering how little it slopes. You certainly cannot see it with the naked eye. That is besides the point, they should have informed me that it was impossible to fit this wardrobe how it looked in the magazine. But obviously that would mean me not signing the contract. So they basically told me verbally, through detailed plans, and through writing in the contract itself that it would be flush, when they knew all along that the frame would have to be inset by quite some margin, i.e. they knowingly mis-sold be the wardrobe.
I sent them another email after they said there was nothing they could do. I asked that they complete on the contract by making the wardrobe flush, or forgo the extra £280 I owe. Considering how unhappy I am with the way it looks I think this is a reasonable offer. They have refused to make the wardrobe flush, obviously, because they know it is impossible. So instead they offered me £150 off, which in mind is still unacceptable. I emailed again asking them to forgo the £280 or from them to complete on the contract and make the wardrobe flush, but no response.
Now I have just received a letter warning that action will be taken against me in the County Court unless I pay the remaining £132.24. It may not be the largest sum in the world, but it is rather beside the point. This company can’t go round breaking contracts and bullying their customers into submission.
Hammonds were so determined to get their hands on my cash that they broke their contract with me, by presenting a post-dated cheque, which they had requested, before the agreed date and before I had the funds in my account to cover it. This resulted in my account going £800.00 into the red and myself going without food or the ability to pay bills for four days. I wrote to Richard Hammond to advise him of this and asked what figure in compensation he thought fair. My letter was ignored. I would never buy from Hammonds again, dealing with them is too costly.
I ordered my main bedroom and a small home office I was a little hesitant at first due to some of the reviews I had read but weighed up that I believe more people complain than say something nice, so I decided to go ahead and went to my local showroom in Leamington to look at the product and I booked a designer visit while there, a gentleman came out at the arranged time and quickly did a lovely design it was within our price bracket so we signed and paid the deposit,within 30 minutes I had a call to book the Surveyor, again he arrived on time,a very smart young man I think called Ade he stayed about 2 hours and measured and checked everything would fit and that we were happy with the end design which we were We then had a call to book the fitter, again on the day a fitter arrived and worked flat out for 3 days, I have never seen a worker like it and the end result was without doubt perfection could not fault any part of it, so this review is a big thank you to Hammonds for being well just so nice mr webbe
I booked Hammonds Space to fit my grandsons bedroom. From the first visit of the designer Tim, to the surveyor Adrian and to the fitter Luke I cannot find one bad word to say. I had read some poor reviews after booking and was a bit apprehensive but I cannot fault this company at all. The quality is superb and fantastic value for money. I would definitely recommend this company and I am so pleased with the finished bedroom.
Very pleased with the fitted furniture I had done in the master bedroom. The fitter sent to me was excellent and took time to make sure everything was perfect. All of the packaging waste was promptly collected by them also. There was a mess up with the work start date which ended up with me taking a day off work for no reason. However Hammonds did discount a small amount as way of apology and also offered to refund any costs related to cancelling other suppliers (eg carpet fitters). I would use again without hesitation.
Having previously purchased wardrobes from Hammond and been satisfied with the service, I immediately thought of them when we decided to fit wardrobes in an additional bedroom. We got the salesman we had dealt with previously round, selected the design and the doors and negotiated a price - happy days. The surveyor then came along and did his more accurate measurements and then we looked forward to getting them fitted... THEN THE FUN BEGAN First fitting: The fitters came along with totally the wrong size doors - not entirely sure how this could happen after two measurements but hey ho these things happen. In addition the workmen were extremely messy and it took a long time to clean up - again you are not overly happy but accept it.
The person at customer services - Lisa I think could only be described as unhelpful. obtuse and verging on rude and gave us the impression it was our fault the doors were the wrong size, however in the end we had a commitment the issue would be resolved.
2nd Fitting: The doors arrived and happily they were the correct size, unfortunately we had three matt and one gloss door....the fitter did not notice this (really) and fitted them - he also put the tie rack on the inside of the door and lo and behold the door would not close so that had to be taken off.
Again the conversation with Customer Services - same person - was awful - she again intimated that this could not have happened - eh yes it did and she was this time down right aggressive and RUDE. At this point we have taken two days off work and still do not have the product we ordered - not Hammonds fault or problem apparently - eh really ...
Anyway they ordered another door and guess what they would come along and fit it for us - WOW what customer service
Third Fitting: The door arrived in matt (like we specified) and was fitted. Unfortunately it grinds and does not close like the others - however this is within Hammonds tolerance and despite calls to Customer Service while the fitter was present we were left with a grinding door. Again the "customer service lady" was extremely rude, unhelpful and aggressive so we requested a call from the Regional Manager.
We then received a call from Regional head. Said issue was in tolerance and that there was nothing more Hammonds could do.
Oh and to add insult to injury the handles that were included in the design by the sales person and verified by the surveyor did not "work" in the space so we had to pick other ones. Again trying to get any help on this form customer services was a fruitless exercise.
And there ends the sorry affair we are left with a dodgy grinding door having had more than two days off work and run up a massive phone bill speaking to unpleasant and rude customer service staff.
Save your sanity and your money and go elsewhere this is a company that does not care about quality or the customer.
I purchased my furniture in 2004, at the time there was a five year guarantee. Hammonds now offer a ten year guarantee. We purchased Cantare oak effect sliding wardrobes a large ottoman with drawers, two bedside tables and a matching headboard. Costing in the region of 6,000. I was thrilled with the end product and still love my wardrobes. However the "foil wrapped furniture" which is the method Hammonds use - namely all the accessorizing pieces of furniture which I purchased have peeled and it looks absolutely dreadful. Hammonds sent a technical representative out on the 20/1/2014 as a gesture of good will. I was informed that this has happened before. What was the outcome - Hammonds want to charge me 825.00 to replace the poor quality items. I have MFI furniture purchased at a fraction of the price at the same time which is far superior to my Hammonds master bedroom.
Having read some posts I was a little wary about the level of service I'd receive, it was completely unjustified. Hammonds were brilliant and my new wardrobes are a very welcome addition to the house! Through the whole process I felt looked after and am pleased with the final product.
I can't praise the service offered by Hammonds enough. I had my small bedroom completely converted into an office and throughout the personal attention to detail is what impressed. From salesman to surveyor and finally fitter they could not have been more helpful. The finished office is wonderful ..with every possible space used with wonderful products in best quality wood. Simply outstanding.
The telephone support for arranging an installation was great! The installation team (one person) worked brilliantly and installed the product very nicely. Overall I am very pleased with the company and would recommend them again.
was completely mucked around with the order and fitting, as a self employed person taking days off is difficult, and last minute cancellations, wrong orders, fitter walking off site, meant a 3rd fitting date in the diary. complaints and request for a discount was met with a "any discount given now will be it, nothing else following completion" from the outside the wardrobes look nice, but chips on shelves, holes at the side that things can drop though and lose underneath are just shoddy workmanship. I'm still waiting on the phone call back from last autumn to my complaint after fitting completed. Wont be recommending to anyone,
I had new wardrobes and units fitted in October - Rialto curved white I have noticed that a gap has appeared between the facia board and the ceiling. The join in the facia has moved and the flat surface of the dressing table and units is yellowing. I am intending to contact the fitter to come back and offer his thoughts about this and adjust closures on some of th doors
We were sold a product on the basis of a salesman and literature given to us which was in correctly sold to us Our dealings with hammonds customer service has been nothing but awful We spent £4600 of our hard earned cash not credit but cash Yes hammonds did take £300 off the bill as a good will gesture and plain glass to compensate the lace glass tops that sold the product in the first place Following contact with the furniture ombudsmen I have been advised that hammonds have changesd there literature. You have not the website is still the same and miss leading We still have not recieved a formal apology Shame on you
My delivery/fitment appointment was cancelled on the day it was due, because they incompetently delivered to the wrong fitter. I had taken a day of holiday from my work and emptied the bedroom ready as they had requested. As the next available appointment was a week away , I had to restore the bedroom, then take another day of holiday and re-empty it ready for the fitter Our contract stated if I had cancelled like that they would charge me £150, but they only knocked £50 off the bill. My time, limited annual holiday and hard preparation work is obviously of no consequence to this big company. IF YOU WANT CUSTOMER SATISFACTION, AVOID THIS FIRM.
Terrible service, the surveyor did not show up 3 times without prior notice. When calling customers service we did not even receive an apology. In addition, we were told the fitting of our wardrobes would take place around 4-6 weeks after the designer had come out and contracts were signed but it is currently 8 weeks since this happened and we have an installation date in a further 2 weeks time - assuming that they will show up of course! I would not recommend this company to anybody and would strongly recommend that you shop around and find a more trustworthy supplier who actually has a customer service department should anything go wrong.