Overall the service and quality of Hammonds was very good. I was kept fully informed throughout the process and everything was completed on time. Whilst Hammonds fitted furniture is a little pricey, it is quality and it is true that you get what you pay for. I would use Hammonds again and would recommend them to anyone who is thinking of having fitted furniture.
i place my order on February, and finish the survey on middle of March. And when i place the order i ask both the designer and surveyor to make sure i can receive all my furniture before middle of April. Both of them said it will be absolutely for sure can be completed before the day i required. But today i call the customer service, the said the furniture haven't be completed yet. and it will be delivery on 19 May. And they said they try to contact me but no one answered. Actually they have the wrong number! Now they pass all the responsibility to me because i have not received the call even the number is wrong. and they don't try to do anything to solve this problem but to let me wait. Even you can not contact me to arrange the installment date why you not start to produce the furniture first. Until now the problem haven't been solved.
I have now made two separate purchases from Hammonds and on each occasion my family have been absolutely delighted with the outcome. The quaility of product is not only a class above, but the innovation and design provides extra value to your living once the furniture is a fixture within your home. However it was clear the real added value and what differentiates Hammonds from their competitors was the people who carry out the work for the company. The core competencies and distinct capabilities displayed was a reflection of a company that knew what they were doing culminated over 8 decades in business. A level of expertise and commitment ensuring that the product and process was meticulous. The customer care shown in the aftersales has also not been disaappointing with people going the extra mile ensuring that the the organisation is reflected in the manner that is synonymous with a quality company. I would have no hesitation with recommending this company to any of my family and friends.
Salesman, surveyor Adrian excellent and polite. Fitter polite and friendly also his labourer - fitted furniture to an acceptable standard on first inspection, arrived on time. The fitter showed us how things worked but seemed in a rush to get going. After closer inspection we noticed lots of tiny scratches on the handles one of the doors didn't close properly. The length of our wardrobe must have exceeded their longest piece of wood because the fitter put in a small piece which doesn't match in colour and is slightly higher than the other. Why he couldn't have put the join in the middle instead of in the most conspicuous place available I really find frustrating as it sits out like a sore thumb. Also left shelving dustier than I had anticipated. The wardrobes are standing further forward than were measured up for. We weren't shown how the shelves moved up and down but our surveyor had said they can be altered after to suit our needs. (This is a joke. I have found it almost impossible to even get to the grub screws but eventually was able to, only to find some of the shelving will not budge) The customer services dept. have no understanding of the inconvenience and stress caused by their lack of after sales service and availability. They expect us to wait over two weeks for someone to assess the problems (We had a carpet being fitted four days later.) They were supposed to return our call by senior management but the person who did in fact return our call wasn't even aware of our problems and we had to repeat all our complaints, only for her to say we still can't get anyone out sooner. They do not seem to feel any need to apologise. We even pointed out, that if their team of four people who rectify the problems are fully booked up, which I find most disconcerting and that if they are so busy then Hammonds really need to look into WHY there are so many problems. We paid for a first class product and service and feel we got neither
We have had a terrible experience with this company after ordering 5 figure sum worth of fitted furniture. The customer service is exceptionally good to the point where they bag your order and get you to pay the deposit ( 80%). However, after that the customer service is abysmal. We were given dates for fitting over 2 days, took time off from work ( both me and my husband work) , cleared the room, and waited patiently for the fitters ( arranged 2 fitters to do 2 rooms) to turn up. At 9 am, I receive a call from Hammonds stating that parts of the furniture has been rain damaged and therefore the fitter will not be coming on that day but will do part of the fitting the next day. When enquired about the 2nd fitter, the lady said " he is on his way". As no one turned up, called the customer service again and was told " he will come tomorrow". on Day 2, one fitter turned up and did part of the bedroom. His work was not very good and he appeared very indifferent to our plight. We cannot comment on the work as it is still incomplete. The 2nd fitter who was meant to do the home office never turned up. After many phone calls, we were told that "fitter's van has broken down". We soon realised that Hammonds had got confused with our orders and never had ordered the home office as promised or arranged the fitter. Few days later, we get a letter signed by Richard Hammonds himself ( does he exist???) " I am just writing to let you know that the manufacture of your dream room is well underway. Our fitter will start work at your home...". This confirms what we knew that they never placed our order. But were quick to take all the remaining money.I then rang up Hammonds to find out what is happening to the partly fitted bedroom furniture. As usual, the customer service personnels had no clue. There is nobody higher up one can speak to. I get meaningless apologies from customer service people who are very ineffective and are terrible liars. I have been calling up regularly to get updates but no one rings back as promised. I will not be recommending Hammonds to any friends or relatives
The design was created by ourselves and has worked very well. The solution was good but the overall feeling of the installation was that of unimaginative and old fashioned detail. Superficially the look is excellent but open the doors and then you notice screws ( these in my opinion should not longer be visible ) also strips of wood to Hide joins . For the price being paid the quality of finish should be so much higher.
A job well done. Just a little disappointed we couldn.t have design we wanted on bedhead wall but this was due to size.The designer,surveyor and fitter were very obliging and courteous.Would certainly recommend Hammonds to others.
We have used Hammonds on three occasions now and every time their fitting an quality has been excellent. From initial consultation to the final fitting the process was smooth, courteous and efficient. Appointments were reliable and the fitter who installed the furniture did an excellent job. Quite and expensive product, but the quality and workmanship is worth the money. Would definitely recommend.
We had a bedroom fitted by Hammonds. The sales service was good but the after sales was very unsatisfactory. We have had problems with the fitting and the customer service despite several calls have not arranged a visit contrary to what was said over the phone. There has been no visits to check the final fitting. The quality of work was satisfactory but I had expected perfection which was wholly lacking. The pull out draws are rickety and wobbly. The quality of the top of the range bedroom was not on a par with a competitors bedroom. I am very displeased with the after care even though the product per se may have its merits the fittings were not on a par.
The whole experience we've had with hammonds has been pretty ok. Some minor hiccups...the surveyor promised before end of march...the customer service could only get the middle of April for our wardrobe to be fitted. This was a little annoying but only minor. Our delivery of wardrobe was 5 hours delayed on the day if fitting, but the fitter still got our wardrobe in with plenty of time to spare.
The fitter was fantastic. He was very friendly and cleared up all the mess he created afterwards. I am very happy with the end product.
staff were very experienced, punctual with their visits and discussed all deatils regarding furniture fitting and options.The computerised images greatly helped with decisions regarding design. The fitter again was friendly, reliable and hard working and completed all work within the time framework. The furniture is stylish and sturdy
My husband and I are so pleased with our new sliding wardrobes. They were fitted very professionally by a really dedicated joiner to an excellent standard and with the minimum of disturbance. We chose the light oak veneer with mirrors which makes our bedroom look larger. The doors slide really easily and you can see the quality in them. I wish we had had them fitted years ago. We would certainly recommend Hammonds to anyone.
Recommended by a friend, we contacted Hammonds. Booked the appt online. We were visited by Peter who measured the area and then talked through feasible ideas for the space we wanted a solution for. A long initial meeting but well worth the time. A couple of weeks later we had a survey visit and a few weeks later the wardrobes were fitted. it was a smooth process. The quality is excellent and they look great.
I have had Hammond furniture in three homes and have been completely satisfied with the quality, workmanship and cost. I have seen fitted furniture in other homes but none to compare with the quality of Hammonds.
A completely inexperienced fitter did the worst job ever - badly fitted office furniture, damaged walls and left every where dirty. The customer services dept. have no understanding of the inconvenience and stress caused. They expected us to wait a week for someone to access the damage (we had a computer disconnected carpets up and dust and dirt everywhere). They hardly ever return calls and do not feel any need to apologise they do not care. It took a further three visits to complete the job one appointment was cancelled by Hammonds at 8.30 the morning they were due to come. On a positive note the second fitter was excellent.