I ordered two items and was taking a long while to arrive so I contacted support. They were very helpful and explained how one of the items was out of stock and hence the order was not yet dispatched. It was pointed out that it will be a while for the particular item to be back in stock and immediately offered me a full refund of a product without any cancellation charges. If only every tech company was this helpful!
Ordered and delivered my shiny new mobile phone the next day- brilliant. Open the box and the manual is in French. I called Handtech and was told "i am not suprised"by the nice man who answered the phone. Well I am, as I don;t expect to pay £400 and then not be able to read the operating instructions. He offered to send me a link to download the manual - who wants to print off 40 pages of a manual! Spoilt the moment I can tell you.I do not think this is acceptible
i pre ordered the samsung galaxy note 3 from handtec a moth or so before it's release date. durin that period of time, many questions came to mind, all of which were answered quickly and with great attention!
i've never ran into service as good as the one of handtec. they replied my emails just a couple of hours after recieving them and were very kind on the phone. no matter who answered, all of their empolyees!
i got my item shipped quickly and i have only great things to say about my first and not last purchase from them.
KEEP UP THE GOOD WORK!
Ordered a set of Beats earphones and paid for standard delivery. Unfortunately they didn't arrive. I contacted them and was advised to allow 14 days (royal mail policy) to allow them to be delivered. Unfortunately still no delivery....
I e-mailed handtec and they sent another set recorded delivery free of charge and they were delivered within a couple of days..
Couldn't ask for better service!!
Bought some headphones from them last September, arrived promptly and no issues. On Monday they broke, contacted services, they said to send them back, so I did and 3 days later I had a new pair. No hassle at all, no arguments or verification at all
After a very bad experience with another Company I was wary about buying a mobile phone from an internet supplier.
I ordered a Samsung phone yesterday and it has been delivered on time, today.
After reading some worrying reviews I decided to take the plunge, they were £20 cheaper than anywhere else I could get the product (Garmin Edge 500). Paid via PayPal just in case, but product came delivered next day as promised, I was able to track though DPD website and see exactly when it was going to be delivered. All good!
I ordered a garmin edge 500 very late on a Tuesday evening and by lunch time on the Thursday my garmin was delivered to me. My parcel was delivered to me in perfect condition with no damage to the packaging. I was kept informed throughout my order until delivery by handtec via emails and text messages. I will recommend Handtec to all of my cycle club members as a company that you can trust. I will be using them in the future,it's not often now a days that you get such great service from an Internet company. Many thanks for your A1 service :)
I have used these guys twice now.
Both times the price has been simply unbeatable! Garmin Zumo & Scala G4 came back at truly amazing prices.
The courier they use (DPD) is extremely efficient! Got a text informing of the 1hr time frame the item would be delivered and on both occassions they arrived at the start of the hour!!!
1st order with Handtec was a bit fraught due to them deciding to ask for further ID, which I can understand however they left it for nearly an entire day before asking for further ID thus delaying the order. That said I was kept informed (albeit slowly) and when sent the item arrived rapidly.
2nd order was superbly handled! Kept fully updated and sent out on same day they had the order and arrived the next day.
I really search for low prices and on both these items they simply couldn't be beaten!
If I need items they sell again then I would have no hesitation in using them again and nor would I hesitate in recommending them to others including friends and family.
After very bad experience with simplyelectronics.co.uk (they sent me Nokia 700 with hong kongian applications and software, uk power plug addapter which didn't work and box was unsealed) I was a little bit worried to buy Samsung Galaxy s3 mini from handtec.co.uk when I saw this phone for about £100 less then anywhere else (brown version was more expensive). I also read all those bad comments about delivery times. But at the end I decided to take a risk.
At the end almost everything was perfect:
#delivery took one day only
#box sealed with original Samsung stickers
#package sealed like a bomb ;)
It looks like they have similar policy to simplyelectronics as inside the box everything looked like prepared for Romanian market (manual only Romanian and usb charger with euro plug). What is good, Samsung preinstalls all worldwide languages to their phones so I don't have to use Asian apps;) Handtec attached usb adapter for uk socket so everything is brilliant now and I'm happy to have unusual colour Samsung.
AT the end I would suggest handtec to everybody who wants to buy Samsung here and surely will check this site again before I buy any electronics in a future.
In addition I tried phoning their customer support and it answered with silence, I said "Hello" and heard a voice say "Who is this?" and hang up!! Very weird.
Simon Hunter found this review useful
I have ordered from Hantec several times and it was excellent! The customer support working great - all of my question have been closed easily.
Unfortunately, one postal had not been delivered (has lost by Russian Post), but Handtec sent me another one and I have recieved ordered items!
- it is not possible to change / add something / update existent order - you should cancel previous order and create a new one;
- the web search on website are not working good...
As result, I would recommend this to anyone!
I have shopped with Handtec many times and really can't fault them in any way, The customer service is second to none.
If you want to buy a Sat Nav, Tablet, Mobile Phone etc I would highly recommend Handtec every time.
My most recent purchase from Handtec was a Garmin Nuvi 2595LMT, I ordered it at 15.50pm on Tuesday 26th March 2013 and was promised next day delivery, I don't know anywhere you can get service as good as that.
Unfortunately DPD screwed up the delivery and sent it to leeds depot by mistake and after having the whole day off work waiting for the promised delivery that never came i was a bit cheesed off with DPD although i did get delivery this morning, 1 day late.
I contacted Handtec this morning and spoke to Chris, as always i got an excellent & professional service from him and was really pleased with the postage being refunded to me because of the DPD error.
Not only that, my sat nav is superb and i got it at a great price.
To sum it up, Buy with confidence from Handtec, Great prices, fantastic service & above all Very knowledgable, professional and helpful staff.
You can't go wrong.
Many Thanks Handtec.
I was looking to buy a Garmin Edge 200, but when I saw that Handtec.co.uk had the Edge 500 for not a lot more, and a good deal cheaper than anyone else, I had to go for it (impulse buy!). It was also so easy to pay through Amazon. After I'd placed the order, I searched and found a few poor reviews online about Handtec so I was a bit worried. When I received an e-mail to say my payment hadn't gone through (my fault - I'd selected an old credit card), I even considered cancelling. I'm so glad I didn't. I corrected the payment information on Friday morning and the parcel arrived in the post Saturday morning! And this was the cheapest form of delivery! It was well-packaged and in perfect condition. So pleased. By the way, the Edge 500 is amazing too!
Placed an order for samsung tab, paid with the paypal. Emailed numerous times asking how order is going and did no get back anything!!!!, so 4 wks later had to go thru paypal claim. Money was refunded by paypal. TERRIBLE company, dont deal with them, SCAMS!
Simon Hunter found this review useful
Hi, some mixed reviews here about handtec so I thought I would add my own.
I ordered a Garmin 3490 sat nav on 05.02.13 in the morning and received the usual e-mail acknowledgement. In the afternoon I received an e-mail saying it had been dispatched via DPD.
On 06.02.13 I checked the delivery status on the DPD website and it was due between 14.55 and 15.55. It arrived safe and sound at 15.00.
So, good service from handtec and DPD. Would use again.
Customer service started off AMAZING! needed to cancel an order called them up he said it would be cancelled and refunded straight away. Received an email to confirm it.. so far so good..
now i am £175 down because the refund was never given, if i call them up they tell me it has been refunded to get in touch with my bank so i did.. Still no sign of a refund 11 days later.. Disappointed!!
Simon Hunter found this review useful
After reading numerous negative reviews about Handtec and reading through the comical website 'Don't buy from handtec.co.uk', I was slightly dubious about using the company. So the reason I did?
Firstly you can pay through PayPal. Any company who offers this I am instantly more swayed towards using because of how secure the payments are. If the item had not arrived I could put a claim through PayPal and get my money back.
Secondly, they were cheaper then the closest competitor by £30.
I order the item yesterday, Garmin GPS device, selected the DPD next day delivery courier service (the cheapest option for items over £50) and it has just arrived now.
It came in all the original packaging with all the parts and instructions in about ten different languages and looks like it has never been taken out of the box.
Yesterday upon receiving an email with my DPD courier tracking link, I clicked the link and it did not work. I rang customer services and the phone was answered within a couple of minutes. The guy I spoke to was pleasant enough and answered my query about the link straight away.
Not strictly related to Handtec, but the courier service DPD also deserve a big thumbs up. I have been kept updated via text and email every step of the way and was even told what time my item would arrive within a one hour window. Perfect for those of us who do not like to sit in all day waiting. (Yodel take note!)
All in all I think if you are a UK customer, pay via PayPal and choose the DPD courier service you should have no problems what so ever. I will definitely us them again and recommend to friends.
I have ordered several items fom Handtec, such as GPS, iPads and Mobile Phones, and have nothing but good things to say. I've never experienced problems with billing or delivery, which I occasionally do with other sites, due to the fact that I live outside of the UK.
In short, highly recommended, top site.
Havde om fredagen kontakt med online chat, da det så ud som om at de havde Nexus 10 på lager. Det bekræftede online chatten så at det også var tilfældet. Jeg bestilte derfor en.
Tirsdag kl 16 fik jeg en mail, hvori der stod at den blev sendt afsted. Onsdag kl 14 havde jeg den i mine hænder.
Det hele gik hurtigt, smertefrit og uden problemer overhovedet!
Ordered my GPS unit at lunchtime and it arrived by lunctime the next day by courier! I was kept informed by text when it would be delivered (in a 1 hour timeslot, with options to leave with a neighbour or change delivery date). Very impressive considering I did not pay for "next day" service. The cost of the unit was also well under any of their competitors. Well impressed, especially as it is December and their delivery drivers must be busy>
Ordered a large order to be shipped overseas. There was an initial issue with a security check which was resolved, personally, by a member of the sales team. In the days of automated responses and crappy websites where you can never get the address of a person, handtec has my vote.. will be using them again!
The phone I ordered was cheaper than from all other companies, and was delivered well within the timescale - I even received a text from the courier to tell me when. Unfortunately, it was faulty (not Handtec's fault) and was exchanged and delivered within 4 days. My phone inquiry regarding delivery was handled by an excellent customer service adviser, Faheem who promised to call me back. The item arrived just after my call but I was unable to let him know, However, that evening I received 3 voicemails from him because, having no mobile reception, he hadn't been able to speak to me. He'd had spent all day trying to track my parcel. That's real dedication and customer service! Thank you Faheem and thank you Handtec! I will definitely be a returning customer
Having researched and decided upon what new GPS device I wanted to buy, Handtec were offering a good price without rip-off delivery costs on a Garmin nuvi 2495LMT.
The item was ordered and delivered as swiftly as they could have done, considering a weekend was looming.
This was not the first purchase made from Handtec as I have ordered occasionally ffrom them over a period of a couple of years or so. What subsequently happened proved to me that buying from this trusted supplier is always worth doing. A small problem arose (which I do not intend to expand upon) which was down to Handtec's marketing. When contacted about this, a very speedy response was received, which totally sorted the issue; no question.
Thank you Handtec.
Having shopped around handtec had what I wanted in stock and had the best price, I simply ordered it in the late afternoon and got it the next day. Their website is good and easy to use, selected delivery before 12 the next day (you do pay for this) but the courier company emailed that evening, and I got another email in the morning from them saying it would be delivered by 9, (I got it at 8.30).
I ordered a huawei p1, it arrived undamaged and is brilliant , not that well known but I am delighted with it... Thank you Handtec will shop with you again!!
i used the online chat many times, and i got most wonderful treatmend from a represantitve named Fame, who did much more than she had to, just in order to help me with, and answer all of my questions super fast and super professionaly.
i absolutely recommend Handtec for those who still don't know if they should order from this website or not. (i bought the htc one x.. twice :) ). and you should ask for Fame, trust my word, you will not be sorry :)
Ordered an item and did nt turn up a week later so emailed asking about deliver, they stated they had no stock and were not going to get any more! They also stated they had issued a refunded but had nt claimed raised through PayPal
Simon Hunter found this review useful
I found on there website the phone I wanted and cheaper than Amazon. I placed my order with a Visa International issued in France as I did so any times in the UK with companies such as Amazon, Easyjet, NationalExpress,etc (as it said "International", once you passed the security ckecks, you can use it anywhere in the World). But with Handtec, they want to know more personnal details despite my phone call to reassure them. They wasted my time and I have to cancel my order at the end. The fact that they accepted so promptly my cancellation, I wonder if they had the item in the first place.
Handtec took a payment, then sent me an email to say "we don't have your item in stock, and we don't know when we'll have any". Useless! I then had to get past their "help" section to ask for a refund. Total waste of my time. I will not use them again, even if they are cheaper than competitors. Avoid.
Next day i received an email saying "item in stock - shall we send it?"
Fair enough - it arrived next day.
Could've been fabulous........................
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