We were expecting a "quiz like" game in the form of questions asked
and answered correctly before progressing to the next line of track.
Information in advertisement not clear.
Train will not work - please replace.
Your selection of toys/games/puzzles is absolutely great and looking through your catalogue I ordered about 8 items and would know that next year, I would probably be able to find the same amount again. I like to order enough to get P&P free so this having lots of selection is great.
The only thing I would say is that there was a mistake in your catalogue where under the wooden guitar puzzle, it had the piano code instead. It seems a shame that this mistake was not proof read and it is extremely rare to find errors like this in catalogues, a bit unprofessional.
Finally, on ringing your help line to explain the error (as I had wanted the guitar but received the piano instead due to the mistake), the lady I spoke seemed a little rushed and stressed. I was trying to explain my problem but as soon as she clicked on to the issue, she interrupted me so I couldn't finish what I was saying. This is bad manners and disappointing. I have still not received the guitar and did have to email the other day to remind you and am hoping to receive it soon.
But to end on a positive, you have great products and I look forward to receiving your 2014 Christmas catalogue next year where I know I will find plenty of products my children will enjoy.
With best wishes
Mrs J L Rew
When I placed my order I knew 2 items were out of stock and would delay the order. When these 2 items arrived without the rest of my order I emailed The Happy Puzzle Company who immediately rang me back. They couldn't have been more helpful or friendly. The rest of the order arrived the next day - the hold up was due to staffing problems at my local post office. If it hadn't arrived I am confident that the staff at the Happy Puzzle company would have sorted it out for me.
I was impressed by the packaging used. The envelopes were padded with pulped paper rather than plastic bubble wrap so was easy to recycle.
All my order was delivered promptly and as soon as it became available, all for presents, but I like the look of them !
A great range of products for all ages. I have had things from them before and been very happy with everything from start to finish. Was sent a letter afterwards thanking me for my business. I would much rather help to keep a business like this afloat than amazon.
I found this happy puzzle company by chance in a Sunday newspaper and have ordered a 'build your own clock' for my 7-year old grandson who is very keen on construction of any kind. It's for Christmas so I hope he likes it. The catalogue is packed with all sorts of educational and fun toys and I have passed it on to my
daughter who also likes these toys and will buy for her children
They have quite good products, but the usual problem with buying online; once they have your email address you are inundated with marketing stuff.
I unsubscribed and thought the emails had eventually dried up. However, Trustpilot seems to have been given my address to ask for my opinion - so here it is.
I would be wary about ordering any more from them in case it starts the whole emailing/catalogue thing all over again.
I love this company, they have games and puzzles for all ages, even the very young; such a pleasant change in this electronic age. Their site is easy to use and I have been well satisfied with all of my purchases.
I will not be able to assess success of gifts until post Christmas but the service from The Happy Puzzle Company cannot be faulted. Order went through seamlessly, goods arrived as promised, in apparent good order only awaiting Christmas response to assess fully.
Unfortunately, not happy, placed order on 16th November for a Labyrinth Challenge, still not yet received. However, have had several e-mails updating the situation. I really hope that it arrives in time and I am not let me down.
We ordered three games, one of which was intended as a birthday present in a weeks time. Only one arrived in time, as the others were out of stock so he had to have that one (not what we intended). The others were out of stock which the website had NOT told us. They did arrive a week later, and earlier than the promised date, but I wish they had said so up front.
I was impressed with the scope and quantity of items on the Happy Puzzle Co. website. The ordering process is easy and the items selected were accurately picked and despatched. Packaging was adequate to protect from transit damage and the order was delivered in a timely manner. As this was my first order I have rated the performance as Good, but if this performance continues an Excellent rating will be appropriate.
I bought a few items. Reasonable prices. All items were not included but invoiced for. When I enquired via email, I received a very curt reply without an apology. Probably wouldn't use again.
If you had even sent me an Email to say my order was delayed because 1 item was out of stock, I would not have had to contact you 3 times to find out what was going on. In the end the 1 item arrived before the rest causing me more concern as this was a large order. I shall think twice in future before ordering from yourselves.
First time I've ordered something from happypuzzle and the experience couldn't have been easier. The products are good, fun and educational without putting off the kids.
Very happy with the service, ease of use of the website and the costs are good too. Definitely be using them again
Would really recommend this company. Service second to none and they make you feel valued no matter how big or small your order. Best service ever and all their products are fantastic unlike the mass produced 'toys' other retailers peddle!!
Ordered the Puzzlington but found that the little vehicles were not working and that they would not support repeated play by a four year old. Sent back and have been refunded quickly with no quibbles. Good service.
Happy puzzle is a fantastic site you should have a look and you won't be able to resist buying anything
I responded to an ad in the Sunday Telegraph and bought the Einstein puzzles for my mathematician daughter! The site was easy to navigate and my order was delivered speedily and efficiently. I will happily buy from this Company again.
Buying on- line has risks I that it is not easy to fully assess the products.
This is the second order that i have placed with Happy Puzzle. Yet again, the products arrived safely and quickly. The games are inspiring and stretch the brain. My kids love them and I even use them with my class at school to aid their learning.
I have ordered from The happy Puzzle Company several times, the items always arrive promptly, having been well packaged. The products are good quality and the prices are competitive.
Many thanks for your great customer service.
I purchased an item called Puzzlington which includes a small wind up car and train.
The car was fine but the train would not work properly.
I rang up and a replacement was sent but that does not work either.
I can not be bothered to ring up again because there is no guarantee they will be able to send one that does work.
We'd seen a number of this company's goods advertised in national papers for a number of years, but this year we saw something we quite fancied ordered which led us to the company's website, where we found a huge amount of items we could order ranging from pocket money prices upwards. Perfect for Christmas presents for the tree.
Excellent delivery service meant we also received the goods very quickly and well packaged.
We look forward to ordering from you again!
THREE weeks after placing an order I have still not received it or had any further emails after the initial order aknowledgement. I have sent emails to both of the email addresses I can find for them and had no reply. I tried to cancel the order online so that I could re-order the items elsewhere but there is no facility to do this. I will never be ordering from this company again.
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