I called Harrats wanting to know the price for a wheel stud. Having being put through to "parts" I then had the displeasure of having to deal with the most disinterested, huffy and pissy individual I have ever spoken to. I was made to feel like an annoyance and that asking the 'parts department' for a quote for a part was the most annoying thing in the world. Every sentence started with a huff and ended with a long pause and a tut! He promised to call me back but didn't. GO ELSEWHERE!!!
Myself and others have had terrible problems with used vehicles bought from this Yorkshire based company. Never have I been told so many contradictions by different people in the business. The quality of the vehicle I collected was dire, serious engine faults, electrical problems and an oil leak. Time and time again the car was taken back, each time it was returned in an even worse state. This is a Trading Standards recommended company – a disgrace. I am not the only, I have a co worked who got her new car home to find that the Alloy wheels had been swapped with steel ones, as one of the staff had been stealing them and selling them on.
I would seriously consider placing your car business else where.
this company are nothing more than lying,cheating con merchants.They sell cars and tell you lies about how many owners the car you are buying has.We bought a car from them and paid a lot of money cash.We were told we were the third owner and after we bought it they did not send the log book so after chasing them up and finally recieveing it we were horrified to see that we were the 4th owners.When we called them we were basically told tough!!!.DO NOT BUY FROM THIS COMPANY.
Very poor service from Harratts Sheffield. I have now rung five times to try to speak to service dept. I have yet to get to speak to them. Other staff have been unable/unwilling to deal but have taken my number (on three times now). Only once have they rung back and - wouldnt you know it - that was the time I missed the call. I returned it within 2 minutes but again could not get through. On one of these occasions I was told there was only one guy there and he had a queue of people in front of him as well as other people on the phone on hold waiting.
I bet the sales department doesnt have this problem..
I would assume from this either that Nissans go wrong a hell of a lot, or Harrats cant be bothered servicing basic customer needs like a 2 minute phone call.