Harrods reviews

Harrods reviews

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12 Trustpilot review(s)
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very good experience

just beeing inside the web site is like been in a different world
great shopping experience
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terrible experience

Every time the money was withdrawn from my account, and a few hours later I got their email saying payment failed. As far as the credit company was concerned, those transactions did go through. they just refused the payments for unknown reason. So far I am still waiting for over $2000 pending payments back to my account. Very terrible with the harrods.com. technically I never made it to purchase here.
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Waste of time ordering online with this shambles.

Harrods decided to tell me a week after I placed an order for Viktor & Rolf Spicebomb gift set that they can't fulfil my order. Thanks a bunch Harrods for ruining a gift and not allow me enouth time to order from elsewhere. I will not order with them again. Also for some reason the item they can't provide me with is still available on their website. Idiots.
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Very good experience

I just bought a jacket and got it delivered overseas within 3 days, excluding the weekend in between. Just before I received the product, I wrote customers service since I was unsure about the size. The day after I got an overseas call from one of their employes, just to respond my email. It turned out the jacket was too small. I returned it, and got a refund within 3 days and the jacket in the right size. For me, this was an outstanding competent and impressive service to experience, and I would buy a product again at Harrods.com.
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Terrible Experience

Bought 5 items online, including a rather expensive one for my Wife's birthday. Ordered on a next day delivery as well so would arrive day before birthday, everything seemed perfect.

Then the following day I got three separate emails telling me that three of the 5 items were actually unavailable (due to unprecedented demand!!) and that they are removed from the order! So left high and dry with the presents which were not easily obtainable from ordinary high streets up here in the midlands! So thanks very much for your rubbish shopping experience.

I cannot fathom how a big shop/online store such as yours does not have a live inventory linked to it. I own a business much smaller than yours and we certainly do!

Real Disapointment
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Harrods Online AMEX Terrible

The harrods website may well have, multiple good possible purchases on there, even if they are a little pricey.

The online buying function is at best the worst online shopping experience i have ever had, the money is withdrawn from the account (AMEX) and then a few hours later an e-mail is sent out stating payment failed. As far as the bank are concerned the money has been dutifully sent, but at the Harrods end they have refused it for an unknown reason (but seem to keep it in there pre-authorization faze), after multiple phone calls and e-mails, the money was returned on the 9th day, eventually throughout this near 2 week process i managed to track down one relatively helpfull member of the Harrods direct team "Hardeep" if & when you have this issue i would advise dealing with her.

Upon return of the above mentioned money, i was informed that there wont be any further issues, so submitted the relevant funds again to the tune of inexcess of 2000 GBP, but to my disbelief the exact same thing happend again, money was taken from the account then refused by Harrods (without explanation again), so here i am sitting waiting for the money to be returned which may be another 10 days, the only difference is that this time and from now on my custom will be taken else where.

"If you intend to sell luxury/exspensive goods, then i suggest that the service you provide meets what you put on your shelves, and it would be a good idea to have answers for questions like; why you turned your nose up at the money that was sent from the account (twice)?"

In order to verify this review the order numbers are listed below:
1500670923
1500658909
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Harrods

Not only do I work there but I would like to give them four stars. They’ve only dropped one star due to the fact that they are a little bit expensive for your average customer. I love to spend my money here and I get some great discounts on clothes. I love to treat myself to a new dress from time to time. Harrods stock some great products, if you've never been then I suggest next time you’re in London just drop in and have a look around, you'll be surprised at what you can find. There is something for everyone in this store.

Well done Harrods four starsx
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1st Class

1st class range of products and the delivery service matched, well done for getting the same experience online as in the big London store
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Smukt men dyrt

Harrods er en fantastisk butik, den skal simpelt hen opleves når man er i London, den kan ikke beskrives. Har handlet i den flere gange og hver gang har vi fået en fantastisk oplevelse mht. deres fantastiske service.
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brilliant website, lovely products

Harrods web site is lovely, easy to use and lots of information about the product that other companies seem all to often to forget. Plus they still allow you reward points even when ordering on-line. Well done Harrods for a nice easy to use website
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Great shop and fantastic customer service

I also love Harrods. I have shopped with them several times, and everytime the shopping experience has been to my fully satisfaction.
Once a dress was too big (not Harrods fault, but the designer was "up-sizing", and it took just one phonecall to a very polite customerservice agent to get set up a return for the dress, and a delivery of an other dress a size smaller.
Very good customerservice.
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great exclusive shop

i love harrods! wonderful to be able to order even from another country. my only remark is pleasee put more brands online for us who are not every day in London but love fashion :))

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Harrods Details

About this company

Shop the world’s most famous luxury department store online. At Harrods.com you will discover luxury gifts for every occasion; exclusive beauty products, cosmetics, skincare & fragrance from the must-have beauty brands as well as an excellent selection of designer handbags and accessories, a premier range of food hampers, fine wines and chocolates from Harrods Food Halls.

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Harrods is ranked 384 out of 391 in the category

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