I visited the Manchester Printworks Harvester Pub a few days ago, the service was slightly mixed, great bar service but unfortunately just average table service, the salad bar was very well stocked and regularly replenished, however the food although very tasty was barely warm and the plates were cold, the waiter did not check on us to check everything was ok and not very easy to get a hold of despite the restaurant not being particularly busy, I would have tried to find him to complain but I am disabled and find it difficult to walk around. I did inform him of my slight dissatisfaction when he cleared our plates and he was very apologetic so we decided to stay for dessert and further drinks. He did redeem himself when it came to dessert and had the chef double my portion of chocolate fudge cake which was lovely.
In 2012 I visited the 'new' Salford Quays Harvester during the Christmas period and the whole experience was 100% outstanding, very courteous and professional. This restaurant had been much busier than my visit to the Printworks Harvester.
In 2011 whilst on holiday in Torquay during the Regatta week, we visited the Beacon Harvester on 3 different occasions. The young Polish waitress who was our host on the first visit was extremely lovely, courteous and very hard working and well deserving of the tip which I left. Unfortunately on our second visit to the Beacon, the service was disgraceful, we had a different waitress who was very rude, literally 'slamming' the plates down on our table when our food was brought out. This was reported to the duty manager who was apologetic, however the apology should have come from the waitress. We did return for a third time but once we realised the same waitress was on duty again and appeared to be as sultry as when we had been in the previous time we just stayed for a drink, cancelled our table and ate elsewhere.
Generally I really like the food and the professional service when I can get it and would recommend Harvester to friends and family, however it is hit and miss if you can get these. All staff should be trained to provide the high level of service that the staff who do go out of their way to make the dining at Harvester experience as enjoyable as possible provide. Its the little things that matter that make the big things worth it. A massive thank you to those staff mentioned above who have made our visits pleasurable, as for the not so good experiences there is plenty of room for improvement.
I recently visited Harvester in Hereford for the first time, and was very impressed with the service and value for money.
I have a family of 8, so I do look at the prices more than most people, and was very surprised at just how cheap the prices were. In addition the variety of drinks and food on offer was pretty comprehensive.
The seating arrangements were perfect, as they added chairs to our area, and pretty much treated us all like Royalty.
Customer Service and Price are my measuring points when deciding on who is good and who is bad, HARVESTER are GOOD.
I highly recommend them to anyone, most especially families.
22 members of my family went the restaurant in Meadowhall, Sheffield too celebrate a family birthday which cost £250.
We all had meals from different parts of the menu of which we received 3 so called 8 oz sirloin steaks that would have been better served on a pair of pit boots. The 4 oz steaks were cremated to a crisp and inedible. The tomato and basil soup was just luke warm. There were no gammon steaks and no stuffed peppers for the vegetarians in the group. They had insuffient stocks of wine and the remaining wine was charged at an increased price.
The only good thing about the visit was the ladies that waited on the tables. They did their upmost to provide a good service and should be commended. This is a complaint about the lack of stock and the supervision of the restaurant and the standard of food supplied.
Been going for years, and how can you fault the value when it costs less than a burger king!
Maybe it depends on your local branch, but Chelmsford and the others near us are all brilliant.
That said we had our first ever moan last week (waitress was rude - we all have bad days), and had a letter back in a week with a voucher to cover the cost of the meal.
Maybe Sarah its the way you write a letter?
Honest to god - its has taken me over 6 months to get my complaint answered by this utter crooks.
i have complained for months to get head office which NEVER reply. no once.
I have submitted this complaint to BBC watchdog.
There staff are rude, the food is cold and I am fed up to high heaven of never getting a reply.
Very very angry and upset customer. doubt this will ever be settled.
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