Harveysfurniture reviews

Harveysfurniture reviews

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The worst customer service I have ever experienced!

In January 2014, my husband and I decided to change our suite ( our last one had lasted 15 years!) this was something we spent a great deal of time over as with our children getting older, we wanted to spend more money on something that was decent. We ordered a 3 seater and a corner sofa in leather from Harvey's. We knew we would have to wait about 12 weeks for delivery. Half way through March, we got a phone call to say that our suite would be delivered on the 11th April and that we would receive a call on the 10th with a time. Sure enough on the 10th, my husband took a call to say that the three seater would be delivered on the 11th but not the corner sofa as they weren't sure where it was!!!! Cross was not how we felt. What followed for days after was many phone calls between us, the Harveys store where we ordered and customer services or should I say somebody who answers the phone and really couldn't be bothered to try and make it ok, reassure or even apologise!! We were told yesterday that our corner sofa had been sent to a different warehouse. Today I was told the earliest they can deliver is next Thursday, almost two weeks after the date we should have received it. I really (or naively) thought that they would bend over backwards to get OUR sofa delivered to use by the end of this week! As I said to the unfortunate person who chose to work for this shambles of a company today, it seems as nobody can be bothered to try and put right the wrong that this company has done. It's so much easier to keep people happy by listening, dealing and sorting things out. However, Harveys seem to be quite happy with not bothering to give any service to their customer let alone good service. Don't even bother going to Harveys, there are plenty of other companies out there who would gladly take your custom!
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Appalling customer service and products

Bought an expensive sofa from Harveys about 18 months ago. Had to be repaired within a few months due to manufacturing fault. Repair made the sofa worse so went to Furniture Ombudsman. Have been offered a reselection, but nothing in Harvey's range is acceptable, so now having to have another repair as they refuse to refund money.
Harvey's customer service is disgraceful, every time you ring(at premium rate) you are placed on hold for a minimum of 25 minutes. This is just a money making exercise.
I cannot find the words to describe how awful Harvey's are and would never recommend them to anyone. Their staff are incompetent and useless, never return calls or emails.
I only wish we had read a review before making a purchase.
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poor quality furniture unhelpful customer service

Spent 1500 on a sofa within 10 days the cushions were extremely soft they had lost their fullness. I live on my own, well I have a cat even she leaves a huge dip on the sofa ! Rang customer service they sent an engineer who spent an hour at my house telling me he deals with a number of the furniture companies and Harvey's are the worst, he said it's the dame problem poor quality fibre filled cushions he made a report that all cushions should be changed. After hearing nothing and constant calls was told they would change to foam at a cost to me of 50 per cushion !!!! I don't think so, yet again more letters, calls ect and they told me i could get a full refund and choose another sofa, went to store only 2 sofas that are foam and neither to my taste, the salesman was extremely rude to me as had received email to state I was going in. Obviously he wouldn't get commission hence the reason he was so rude, he said if I complained again they had me on record now and wouldn't do anything!!!!! His attitude made up my mind to get a full refund and shop elsewhere, now having a battle to get my money back. Do not buy from Harvey's ! If I don't get this resolved soon will take legal action I'm so angry with them.
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dreadful quality - no customer service

had Opal corner sofa delivered.. sit on it for 20 minutes and the cushions squash flat so that the frame of the sofa is easily felt. Apparently we should be 'plumping' these foam cushions (whilst sitting on them?). The cushions are not made of an appropriate material. In dispute and will be returning sofa and taking legal action. Avoid at all costs.
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Poor products and APPALLING customer service!!

On 14 February 2013 we ordered numerous items of furniture from Harveys in Carlisle, this included 1 x 2 seater sofa and 1 x 3 seater sofa. The other furniture was delivered within a few weeks, the delivery men arrived at 9 pm!! By the time they put the furniture together it was after 10 pm when they left my house, having told me they had been on the road from 7 am that day!! Is that even legal? However the sofas were not delivered until 31 May 2013 and when I rang enquiring how long it would be before delivery, I was told the reason for the delay was that the sofas were made in Spain and were being shipped to the UK!! I later found out from the technician who visited to examine the sofas, that this was in fact a lie and that the sofas were made in the UK. Well, within only a few months I started to notice that my seat was sinking (and I'm a normal weight!), then on the sofa my husband uses, but not on the seat he sits on, the fabric started to wear thin and eventually the top layer has ripped and separated from the backing. Next, the same thing started to happen on both sofas in different places, oh and my husband's seat also started to sink. Unfortunately for us, a few months ago the Harveys store in Carlisle burnt down, so we had to contact the nearest branch in Dumfries who then gave us the Customer Service number. My husband rang and reported the damage and was told a technician would visit and report back to them. So yes the technician arrived and spoke with my husband (who had to take the day off work). He told my husband that the sofas were faulty and that this should never have happened, that he would email his report that afternoon and Harvey's would be in touch. We waited weeks and heard nothing so my husband rang them again, only to be told that the technician had reported "customer misuse" and that the sofas had dog hairs on them!! Yes we do have a dog, there will be his hairs in the air, but he is not allowed on the furniture and has definitely not caused any damage. Also, we no longer have children who live at home and we both work full time, hence the sofas are only used a few hours in the evenings. My husband told Customer Services he wasn't happy and was told that someone would ring us again within 72 hours. We heard nothing for 3 weeks!! Out of the blue I received a phone call from 'KERRY' in Customer Services and what a rude, horrible, impolite, unpleasant girl she was! She gave the reason for the delay in contacting us as that they had a backlog to deal with, which I took to mean they get a lot of complaints. Due to Kerry's demeanour to me on the phone I told her I did not like the way I was being spoken to and asked for her name, she told me her Christian name but refused to give her surname, saying it was against Data Protection! She obviously did not want me to be able to provide her full name when I complained. Anyway, I also was told that the technician reported the damage was due to ourselves and our dog and that Harveys would not do anything about it. She then said that we had taken out the Protection insurance and that I should claim on that, BUT that it would only pay out for one lot of pet damage! I am furious with Harveys, these sofas are damaged and look terrible, as well as being uncomfortable to now sit on. And as for their Customer Service, well that is just the WORST I have ever heard of. Their staff are unhelpful, rude, unpleasant, ignorant and extremely discourteous to their customers! After this phone call from Kerry I emailed the Customer Care Director giving a full explanation, to date, some 2 weeks later, I have heard NOTHING from him. Again, appalling!! I will NEVER recommend anyone to buy from Harveys and just wish I'd done my homework and looked on websites like this for the reviews. It certainly seems like there are MANY unsatisfied and unhappy Harveys customers out there. Unfortunately Harveys do NOTHING about it!
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Missing sofa!

We ordered two sofas in July 2013 but only one was delivered! Initially the van "broke down" so delivery was delayed. When the van arrived 24 hrs later, the 3 seater sofa was missing. I phoned the store, went to the store, and argued with the store. We were told delivery was impossible before Christmas. Then, surprise, surprise, we were phoned by Harveys' carrier and delivery was arranged for the Saturday before Christmas. Two days before the agreed arrival date, a young lad from a warehouse in England phoned to say that the sofa was "lost". He had no idea where it was! On Christmas Eve I was phoned by the carrier asking me if I had taken delivery of a 3-seater sofa!!! On New Year's Eve I emailed Harvey's and that started a month of emails, and telephone calls, many of which were not returned. I eventually went back to the store,had a very unhappy conversation with the manager and as a result, I cancelled my order. An arrangement was made to collect the 2-seater sofa which had been delivered in November. We were to receive a txt about the approximate pick up time - we didn't. We were to receive a phone call when the van was an hour away - we got no call. We waited in all day. Guess what? No one arrived and no one has contacted us. We have a sofa we don't want and I have written to the Managing director who has not replied . I'm not sure what to do next. I am sure of one thing, though. I will NEVER purchase anything from Harvey's again.
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Unlikely to shop at Harveys again

Ordered an entertainment unit at the end of December 2013 and accepted it would be 8 week delivery.
To my surprise I received a phone call within 3 weeks telling me it would be delivered the following Monday. I took a day off work to receive the item of furniture only to get a phone call around midday to say the van had broken down and they would rescedule delivery for another day.
I heard nothing for two weeks even after chasing delivery via the store and their premium rate customer servic number.
Finally got another delivery date for a saturday between 1 - 6 pm.
Went out that saturday morning to do the shopping and was back before 1 pm only to find the item had been delivered to a neighbour who helped me carry it to my home.
Fine, but I'd paid £59 for delivery which should have included placing item in the room I wanted, unpacking, setting up ie., removal of transport wheels and removal of packing..
I then had to wait a further two weeks for someone to call (taking another day off work) to remove the transport wheels which I couldn't remove by hand myself.
I did get my £59 delivery charge back and after contacting both the store and customer services again a small derisory compensation was offered .... which came nowhere near my costs in taking time of work and phone calls.
Very disappointed with the service, unlikely to shop there again!
M B Burton
Willington
Derbyshire
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customer service........ ha what customer service!!!

Sofa started to split, was told when I viewed it, that it was all leather, only to find out that when technician came to inspect it was leather AND A LEATHER LOOK ON THE SIDES OF THE CUSHIONS.
Technician said it was also a manufacturing fault and was advising that I get new covers, agreed as long as they were all leather. TRIED EMAILING THEM FOR THE RESULTS AND RINGING. By the way it is a premium rate number. Told them to ring me back when I finally listened to all the recorded messages, still waiting. I would suggest anyone to go to SCS!!!!!!
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easy purchase, prompt delivery

I waa getting worried as so many reviews for Harvey's are negative. However, it started with very helpful service in store, great customer service when arranging delivery, and the sofa being delivered within 5 weeks of ordering, and on the day and time slot stated. So all in all I have been very happy with Harveys, and would happily purchase from them again.
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No Interest in Customer Complaints

Have written twice to the local store I purchasde from, telephoned customer service twice, (no one calls back even though they say they will); emailed customer services twice (no response); emailed the Care Director three times attaching detailed letters of complaint (no response). Am now waiting for the eight weeks to end so that I can raise a formal complaint with the Financial Ombudsman for mis selling.

I am delighted with the furnitue .. so far! ... but disgusted with the customer service.

I would never buy from Harvey's again and neither will anyone I know.
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Items were delivered on time ..

Pleased with the sofas we ordered recently through Harveys ..no complaints ..items were delivered ontime and the delivery guys very good ..
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Customer Service Deplorable!

18 weeks delivery when we were told 12-14 weeks! when the sofa finally arrived supposed to have been quality controlled, there was very bad bagging on the seat and the rear cushions. We complained to the customer service who sent a "representative" to investigate our complaint. After 4 weeks, NO response from Harveys, I had to contact them myself, spending my own money on phone bills, only to be told that it was fair wear and tear and that they were going to do nothing, bearing in mind we had only had it three months! The Harveys manager at Milton Keynes told us to get an independant furniture specialist at our own cost of £65 which would be refunded IF they decided to do the repair, we did get the independant specialist out who stated that the seat was very very baggy and that there was no stuffing in the back cushions, that doesnt sound like fair wear and tear to me! Still no response from Harveys, after complaining again they sent another furniture consultant. after three days Harveys decided to send repair people to rectify the fault. The Settee now looks good but it is a three seated bodge job just like the service department in Harveys!
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Quick delivery on a good value sofa

We purchased the 3 seater Scarlett sofa from Harveys in early January 14 and were advised of a 5 week lead time for delivery. We were called after 4 weeks by their distribution centre to say the sofa was ready for delivery. We made final payment in-store (I was at work when the call centre was open) and they arranged delivery for 48 hours later. The delivery people were very courteous and arrived at the beginning of the time slot we'd been given.

The sofa itself is fine. It only cost £300 so we were not expecting the same high quality you would expect from a £1000+ sofa, but it is comfortable and exactly what we wanted for the price paid.

There are a lot of bad reviews of Harveys on this site, but I had no problems at all with them. All expectations I had were met.
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Very happy with Harveys

From the moment we walked into the telford store we knew we were dealing with a good company.The sales staff were very knowledgeable and friendly without being pushy.After selecting our dining room table and 4 chairs,we were told delivery would be about 7 weeks,which we could live with.Within a couple of weeks Harvey's contacted us by telephone to book a delivery date...great 3 weeks earlier than anticipated.Upon delivery we found the delivery guys very friendly and they assembled our order quickly and without any mess.Then we were concerned......one of the chairs had a mark on the seat area..but needed not to worry as Harvey's reacted very efficiently and organised a new replacement and we were kept up todate through their customer services on delivery of the new chair .In summary...i have found Harvey's excellent from the time we entered the store to delivery...i would have no doubt in recommending them and will be using them again in the near future.
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Don't bother contacting customer service, they will just ignore you for 4 months (and counting....)

Found our perfect sofa bed in August 2013 and was told it would be ready in 10 weeks. Great surprise when they called after 6 weeks saying it was ready so we rushed to remove our old sofa bed, dug deep to find the outstanding balance in time only for them to deliver the wrong item and leave us with an armchair between 2 of us for 2 weeks. They then gave us a sofa instead of a sofa bed for 2 months. On the second delivery in November 2013 my partner explained to the delivery men what had happened and they checked the van only to find for the second time they had delivered the wrong one! Living in a one bed apartment we rely on the sofa bed for our parents and friends to stay so we were now livid. Harveys response to that was to just ignore our calls and break promises of call backs. Finally on the 31/12/13 we received the correct sofa bed but it had a rip in it. Losing patience now I emailed them on the 31/12/13, again on the 7/1/14 and then again on the 15/1/14 and still have had no response! Every time we call they fob us off, don't want to talk to us and clearly have no training in customer service.
I will not be using them again, which is a shame as their store staff are great. But we were without a sofa bed for 4 months and now only have a damaged one. After spending £1700 we expected so much more, next time we will go to the charity shop like we did before. Brand new sofa bed and armchair with delivery for £500 and all for a good cause.
Shop around people, read reviews. I usually do and didn't in this case and I am regretting it so much.
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had no problems, everything was as promised

Was very worried after purchasing a sofa and reading the reviews on this website. I wish I had never read them now, because we are really pleased with our sofa and the service. We purchased the sofa before christmas after months of trying to fi d a decent sofa with a certain filling in the cushions which mean they wont sag. Harveys promised it would be ready in 10 weeks which is pretty standard. After around 8 weeks we had a phone call saying it was ready for dispatch. I went into my local harveys and paid the balance. The day before delivery date I had a text saying it would be delievered 8am-11am. At 7.30am on delivery day we had a call saying they were on the way and would be 1 hour. In exactly 1 hour they delivered the sofa. They had some trouble getting it through the door and the sofa feet got chipped. They explained we could just take them to local Harveys and get new feet and they wrote it on the delivery note they had chipped them. Overall really impressed with our new sofa and thw service! 4 stars given because of chipped feet on sofa.
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Wish I had carried out more research on Harveys product quality before buying.

I've just started my complaint process with Harveys, but now reading these reviews I feel really depressed. We ordered a sofa and 2 matching chairs from an Edinburgh store which were delivered in May 2013. Within only a few months we noticed that the seating cushions on the couch were severely deflated. There are only 2of us at home so sofa not well used. We had a Harvey's technician out and as a result received a letter that there was no fault and that the quality of filling in the cushion was up to specification. Well, I think Harvey's specifications must be of a very low standard. I've now taken photos of my 'old looking' couch and sent to the company but have not heard anything as yet. I assumed as Reid Furniture had been taken over by Harveys that the high standard of product we had previously had from Reids would be the same. IT APPEARS NOT SO!!!! Also after witnessing the 'Fake Britain' programme on TV last night I wonder if the filling in my sofa and chairs is legal - so sad!
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Dont Bother with Harveys!!

Ordered a table and chairs in November.....gave a deposit and was told someone would be in touch to arrange delivery and final payment the week after Christmas. This never happened. On contacting the store the sales lady denied the conversation and was extremely rude. Subsequently Harveys were unable to deliver when we wanted. Tried to speak to customer services who fobbed us off and referred us back to store.....no management available to speak to as all busy. Website said one week delivery time which customer services said was wrong, The delivery company stated they now only delivered twice a week in our area.......the sales people dont know what they are talking about and customer service is non existant. They really need to get their act together! Will never shop at the Aylesford Branch again or any other Harveys!
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great sales team and quick delivery

I recently purchased a toulouse side board from my local wrexham store i was a bit concerned as i had read some bad reviews but the staff where very helpful and delivery was only slightly late very happy with my order :D
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Very Dissapointing non-existent customer service

I wish I had never placed an order with this store. We purchased a sofa and one of the main reasons was a upholder/ipod station media tray. The sales assistant promised us we would get the media tray free if this wasn't the case. She has since left and the media tray didn't have the cup holders when sofas arrived. We have been back and forth between the store and customer services and still haven't had a proper answer . .sick of calling Harveys, crap service, non helpful staff. Would never buy from this store again, I wouldn't mind but we paid a fortune for the sofas !!
I hate this company !!

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Harveysfurniture Details

About this company

Harveys the home furniture and furnishings retailer provides an exciting range of home furnishings including sofas, chairs, dining furniture, beds, bedroom furniture and accessories.

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Harveysfurniture is ranked 1022 out of 1033 in the category

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