Very poor experience. Was going to move insurers and called HD to advise I would not be renewing as received a better quote from a rival insurer. HD insisted they could match the quote and convinced me to remain with them and was given the impression everything was in order. It was only when I received an email from HD advising they cancelled my policy 4 DAYS PREVIOUS without any valid reason for doing so. I called HD straight away and was advised that they had sent a letter advising that they had difficulties taking payment (???) for the policy - No such letter has been seen by ourselves. After a lengthy conversation with an argumentative unsympathetic customer service advisor I asked to speak to a manager within the hour to try and find a way forward. No call-back was ever received and alternative insurance cover had to be hastily arranged to enable us to return home. After providing honest feedback via a third party site I was contacted again by HD to investigate my claims however as expected they deny all blame aside from the irrefutable phone recordings with their agent in their contact centre. A totally shoddy experience from a company you would expect better from. Please do not find out the hard way like myself that this is just another company who put profit before customer safety / satisfaction.
Got a quote from a price comp., site, tried online to accept quote, no luck, some problem on line, phoned Hastings Ins., quote gone up a lot, declined, went back on line, got quote only raised a bit,Policy arrived in post, £5 cost, wrong model, wrong reg., number, phoned Hastings, all blame heaped on comparison site, no follow up e mail to confirm mistake, new policy arrived, still wrong valuation. £ 3 k less, as said , hope we do not have to claim. Cannot wait till next year renewal quote. Well done Hastings. Brenda
was easy to go through the questions and had a fantastic quote in minutes. both me and my dad have gone with hastings direct this year, and plan to stay with them. we got better quotes than what our long time insurance company could give us. really pleased.