I got a good deal from Hastings direct but the only real downside for me is that you can't create an online account so you can log into your policy at any time, make changes instantly and download your new documents therefor avoiding costly administration fees like I could with Aviva.
I set up my policy online easily with no need to provide my entire life history. Options for cover were good and I was able to obtain my policy documents the same day without issue. Price was also reasonable compared to quotes from other companies.
I'm a new customer so difficult to say but so far the personnel has been very friendly and efficient with my request.
A lovely guy named James even called me back to help me with my (many) queries.
In such stressful time (where my husband and I have moved home) i found James' support very reassuring.
i think we're in good hands but difficult to say at this time...so far so good! :)
I chose to be contacted by e-mail. This I assumed, refered to marketing. I did not realise that this meant I would not receive my policy and certificate through the post, and that I would need to print off my certificate and policy documents.
Also I took out car breakdown cover, and had to phone Hastings (Premium rate number) for the telephone number of the breakdown service, because it did not appear on my documentation. I also enquired which breakdown service e.g. RAC AA Greenflag, would be attending any issue. But was told only the insurance company providing the cover, which was AXA. I don't believe they directly have a breakdown service.
Looking forward to getting Agent Maya from comparethemeerkat
I found Hastings Direct very Competitive in the Car Insurance Marketplace. Their advisers are understanding and offer helpful advice. The online quote was cheaper than my current company's Renewal Quote, so I changed to Hastings Direct and hope they will remain competitive next year as well.
I would not personally use this company.
I was charged £45 for cancelling a policy that was due to start the next day and was taken out for probably less than an hour. Reason for cancellation, after filling in all my info on confused.com and going through the Peoples Choice online application I realised some basic info details (which was correct on confused.com website) some how was transferred across incorrectly, that should have been an indication. I therefore called People Choice aka Hasting (trading under) to correct this and they started telling me in case of an accident I would have to pay on top of the compulsory & voluntary excess a charge of around £190 as am under 25.
No where had that been made clear on their website before taking out the policy. Then they tried to say its compulsory across all insurers because am under 25 years old which is of course not true as the current insurance Tesco and previous insurers Aviva doesn't have this silly policy.
I personally would not bother with Hastings or Peoples Choice, Argos or any other companies trading under Hasting.
Many companies are offering financial packages to help sell their product. To refuse to offer any type of credit just because of a bad credit rating acquired many years ago is rather unproductive in a competitive selling environment.
I would definitely recommend Hastings direct for your car insurance. The price I was quoted was nearly £100 cheaper than my previous insurer and getting through the application process was simple and my documents were emailed to me for printing off within minutes of completion. Great service.
I asked for a quote on the telephone, was given the run around, didn't get the quote I wanted, went on line and di it myself, shocking experience, I requested a call back and never received it.
In a word RUBBISH
I found my experience in dealing with Hastings Direct was refreshingly swift and effective.Communication was very straightforward clear and precise. Having dealt with many insurance companies throughout my life i can sincerely rate Hastings at the top of the list. Long may it continue.
I made a call to the company to change some bank details as I changed bank provider. A month later they wrote to me to say the payment wasn't made from the old account (change of account hadn't been actioned) - they were therefore fining me £20. I called up to complain and i was told that there was no trace of my call, the charge therefore stood.
As a man of principle I refused to pay the charge and I disputed their little "investigation" - they then charged me an extra £55 and other additional charges for not paying the disputed £20.
Further to their investigation I asked for information relating to the case and they refused to provide most of the information I asked for... I have invited them to take me to court and await their response.
Avoid this company like the plague!!!! AWFUL
Looked on ComparetheMarket saw the Hastings price which was excellent so checked it out filled the forms in and that was it sorted and I was able to download my policy and certificate straight away.
I got some quotes on confused.com. Hastings came out on top. I then went to apply and got a message on screen saying I had to call in to apply. I then rang customer services to find I have to pay a fee as I spoke to one of their advisers when I could have applied online??? I spent over half an hour on the phone before this was waived. I then spent about another 45 minutes going through application in more detail. I ended up setting up the policy for more than what they originally quoted online. I then continued to get calls on a daily basis about I'd requirements and sending in paperwork. It takes ages to get through to anyone. A month later I cancelled the policy paying a £55 admin fee. Avoid this company, nothing but a headache and you can pretty much guarantee they won't pay out.
I'm fully comprehensive and a car drove into my car whilst I was in work doing my job and wrote my car off! Then too find out the 3rd party was a hired car but not the right driver for this vehicle so in other words he wasnt insured! My Insuramce company was dealing with it as I trusted and pay for them to do a job, instead I've been penalised for going to work to a complete loss on myself and my vehicle! 5 weeks later still no car and no pay out! FINALLY the 3rd party agreed to take over the claim as it would be quicker when I asked Hastings to send me all my evidence "they can't find it" and they put my claim with the underwriters because I didn't declare a NON FAULT claim! Put my Insuramce up an extra £250! Disgusting! When I wanted to withdraw they said ill have to pay my car recovery fee etc! But they won't refund me any policy money! Also when I said I wanted to leave they said I either had to insure my new car when I get it with them or I have to pay the rest of the year even though my car got written off last month doesn't make sense! The manager just huffs and puffs like I was disturbing his tea and cake! I'm in the process off suing this disgraceful company! It will go bust soon as I can see I'm not the only person to leave a bad review! And imagine the people that don't review! Hastings you should be ashamed of yourselves!!!!
I wanted to change my address on the policy they wanted to charge me £35 for the privelage for less than 2 mins work. I protested! and said I will then cancel the policy
and go els where after some deliberation with his manager they then charged me £55
for early cancellation fee. Out of pocket I maybe but I refuse to be ripped off by
very greedy Insurance company. I paid In December £329 I am only now going to
receive £60 refund with 5 months remaining. the moral of this story do not tell
your insurance company of change of address until renewal time.
But every grey cloud has a silver linning. Have now found a new company saving me
£100.0 per anumm so up yours Hastings Direct I hope more people read this and take notice and follow suit.
From Mr Paul Kelly a very un happy ex customer.
Toni Theophanous found this review useful
I'm writing this review "as if I'm speaking with a friend"
I had an idiot come across my car and damage my bumper, another guy who was witness gave me his details to say he saw everything. So naturally 5 minutes later I called them and let them know of the incident and they contacted the witness who gave them his story and agreed the other guy had hit me.
so... straight forward claim?... no!
Hastings then put you through to a claims company who don't exactly have a very good rep... after refusing to deal with them and speaking with direct line (who the third party was insured with and advised me NOT to deal with this company as they drag out the claim) i went back to hastings and advised them i don't want to deal with them.
After 3 days Hastings finally got the message and decided to deal with the claim themselves.... no... wrong again... they pass you on to a Solicitors firm who then deal with the claim (poorly) after explaining what happened to them and giving them the witness details and everything. they got my car in to the body shop to fix to which i was then told i have to pay my excess and then when they claim back the money from the third party i get it back... sounds straight forward.
a month had gone by i got my car back and called carpenters who were then processing the claim.... roll on one week later i had to go abroad for work... came back and chased up the solicitors again.... however this time i got some news....
the "Solicitor" advised me that we lost the claim as the witness was now backing up the third party driver... my first reaction is ... you've made a mistake... to which he replied "i haven't checked the documentation... let me see" so they basically didn't bother attempting to contest the fact that Hastings has a recorded phone call with the witness stating the other guy was in the wrong!
I'm still waiting for the report from the solicitors, which i was advised would be sent out... a month ago. I'm now £600 down which i probably won't see due to the incompetence of these 2 companies for a claim that wasn't my fault!!
My Synopsis is.. i would rather pay a little bit more and go with a reputable company rather than Hastings after this experience. Direct Line for instance seem experts at dealing with your claim and getting your witness to change their story! However had Hastings Direct taken responsibility to get the witnesses statement and actually deal with the claim in the proper manner this would have been done and dusted by now.
as the old saying goes by cheap by twice!!
PS if anyone wants to voice their concerns to the CEO :
Toni Theophanous found this review useful
I cancelled my car insurance with Hastings Direct today because:
They added a quite ridiculous increase to my premium for an incident which resulted in no loss to them. The incident was not my fault and resulted in no claim or cost to Hastings Direct or their underwriters and was reported for information only. Perhaps they feel I am a higher risk because I buy cars that other people like to drive their cars into?
They also employ the frankly disgusting (and sadly common) practice of drastically increasing my premium each year for no good reason, forcing me to cancel my policy and take out a new one each year to get a decent price. They do not reward customer loyalty so why should I stay loyal?
To top things off everyone I spoke to today in their support and customer services was ever-so-slightly rude, just enough to make up my mind.
Toni Theophanous found this review useful
Having ordered online through 'go compare' Hastings direct emailed me policy confirmation and told me that a link to my documents would be emailed shortly. The following day the £291 was deducted from my bank account but no documents had been emailed. I was beginning to wonder if something fraudulent was going on so 3 days later I called them and after being cut off once after holding for 20 minutes then trying again and holding for 25 minutes, both times at 5p per minute plus the cost of my own time - they said my policy did not exist and even though I had paid them they could not activate a policy over the phone without me paying for another one then later getting a refund on the first one. Erm... I don't think so Hastings Direct. Apparently someone from accounts is going to call me in the morning... and it may take up to 5 days to process a refund during which time I cannot purchase insurance elsewhere as my account does not have enough in it until they refund me... we'll see... the only saving grace was the very pleasant lady at the end of the phone who's hands were tied by an obviously failing admin system, she did as much as she could and totally understood the issue. Hastings Direct are a total let down, I almost drove uninsured due to trusting their confirmation email and had I not chased it and had an accident, I could have ended up in a whole load of legal trouble, I could even have lost my licence or ended up in prison. Very serious and totally unacceptable to say the least. You cannot just take peoples money, tell them they are insured then not deliver the service, especially with something as essential as car insurance.
My final gripe is that I posted a comment (polite but firm stating the issue) onto their facebook page and it was deleted, so I posted another, it was deleted within seconds. I waited a bit and posted a third and that was deleted too.
I called the FSA this morning (0845 606 1234) as the promised phone call had not materialised, they logged the details and gave me a direct number (landline) straight through to someone who could help. The person I spoke to was excellent and very polite & efficient and issue was fixed within an hour. I am, however, leaving my rating as it is as this should not have happened in the first place and has cost me a huge amount of time and caused unnecessary stress.
Toni Theophanous found this review useful
Now I’m sure lots of people deal with Hastings Direct Customer Services and are totally happy. Their prices are cheap, so there’s every reason to give them a try. Actually, in the first instance – buying car insurance from them online, I was happy… barring an error in the start date of my policy. However, from that point forward I had the most ridiculous experience with Hastings Direct Customer Services – details below:
1) I Purchased an insurance policy online
2) I Realised it started a week after I needed it
3) I Rang to make the necessary changes
I had hoped it would be simple, but then was told I’d have to start a new policy and cancel the old one, so was put through to someone in sales. The new policy quote was nearly £100 more expensive than the one I had bought 5 minutes earlier online. So, I said I’d cancel the old one and try again online.
I then spoke to someone in the cancellations team, cancelled the policy, which cost me £25; for a policy which hadn’t even started yet, and had only been opened up 15 minutes previously. That would be an £876,000 per year premium going by the per minute cost of having my policy with Hastings.
I sent them a grumpy David-Mitchell-style email stating: “Next step small claims court, because I refuse to have the piss taken out of me in this manner. I’ve now gone elsewhere for my insurance, and I genuinely feel I have a grievance against you (I made sure I avoided all your sister companies/trading styles too). If your customer service agent had taken the time, and been flexible with this ridiculous sting of a cancellation charge then I probably would have stuck with Hastings… but alas, script reading and insincerity was taken to a new level by the final customer service agent I spoke to.”
In the end, they did refund my £25 cancellation fee, but what a palaver. There ends my Hastings Direct Customer Services Fail tale.
Please, please do not use this company.
Since making my claim, which has been going on 9 weeks, I have never been phoned once. Every couple of days I have to phone them to find out what is happening.
I understand the game they play by under valuing your car. You then refuse that offer, and the next, and the next, until you are finally £200 or so from the actual value of your car. You then accept that offer, because after 8 weeks you think this has gone on long enough and you really need a car now.
So that was the point I sent all my documents off to them, and waited for my cheque to arrive.
No letter or phone call for over a week.
So yet again I phone them.
Guess what, they have a back log of post at the moment, and this could take a while to clear.
I'm guessing they are letters of complaint.
I left it a few days and phoned back, I was asked if my letter had any distinguising marks on it so they could trace it quicker.
It doesn't have to be like this. why can't companies treat you like, how they would like to get treated by other people.
Terrible company, terrible service
Toni Theophanous found this review useful
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