I was very impressed with the efficient service from ordering to delivery and the information given in transit. My parcel was delivered at exactly the time given, which avoided unnecessary waiting in.
A wonderful company selling quality products. I love the little personalised thank you card they send out and have got my mum's Christmas present from there for each of the last three years. They offer that little extra touch of customer service that makes all the difference in my opinion. Delivery is always very swift as well.
Havens have a fantastic range of brands and give great personal service both on line and in store. They know about the products they sell and give good reliable delivery at very good prices.
Found the crockery on website and pleased with price and quality. Arrived exactly on the estimated time, well packed and we're loving using it. The design on Breeze crockery sets it above all others we looked at
I had given up searching for Jamie Olivers Royal Worcester range in the shops - I had broken nearly all my "All Rounders" and they are so useful - I found them on line at Havens, really easy to use website, very short process to purchase and next thing I knew a couple of days later they were being delivered (FREE!). One of the best experiences of on-line shopping I've had. Thank you.
A known product, but the price from Havers was attractive, and included free gift wrapping, the website easy and comprehensive. free delivery over 50.00 gave me an incentive to order up to that amount and the delivery itself was absolutely spot on with the ability to track the delivery at every stage.
Definitely a company to re-order from on a future occasion.
This is the third time I have shopped at Havens by phone. I have always found the staff helpful and able to answer all my enquiries. I will definitely shop there again The delivery service is better than none and able to give a time within one hour - very impressive
A real person answered the call & put me through to someone who could answer my questions about the glasses I wanted. This person was very helpful & knowledgable. My order arrived the very next day as promised, I received a text to state a delivery time with an option to reschedule or delivery to a neighbour. My not small box, was extremely well packaged & secure & inside my chosen glasses were beautifully gift wrapped, in pinks as I requested, with a gift tag included. Perfect.
The Enchante teaset is wonderful. Brightly coloured and the tea tastes really good. Havens had it delivered with great speed and it was beautifully and securely packaged. They kept me informed throughout and the thank you card was a nice touch, Thank you. I will be buying more from Havens and will recommend to friends.
My order of a Ritzenhoff champagne glass was dispatched for next day delivery and arrived promptly. The courier specified a one hour delivery slot and as the clock struck the first minute of the hour the door bell rang. The glass and its presentation box were well secure in several layers of bubble wrap then a sturdy box so there was no chance of damage. I had specified that the item was a gift so I was delighted when I found the glass wrapped in high quality paper with a ribbon and to such a high standard that I was speechless. The gift card (with my requested Fitzgerald champagne quote) was neatly hand written rather than computer printed. Thank you Lisa! It is obvious that you value your customers.
Haven will now be my first choice for gifts and treats for myself.
Your efforts are very much appreciated and I wish you continued success.
I have ordered from Havens before and am always delighted with their service.
A clear, easy to use website; free gift wrapping so my present is ready for me to give, even with a little gold gift card.
Best of all is the delivery - it was little more than a day after I ordered. Havens use Interlink, who inform you when they will deliver, naming a one hour slot.
Well done Havens
I ordered some Maxwell Basics to replace items and also some tea and coffee cups and saucers. The items arrived so quickly at no extra charge. Very well packaged. Had to add a couple of items to the order which wasn't a problem. In fact nothing was too much trouble. Excellent service. Based on my experience I would really recommend Havens.
I ordered a special Birthday present of wine glasses but when they arrived (on time) 1 was broken. Fearing the worst I called and spoke to Lisa, I needn't have worried she apologised and offered a replacement straight away, which were delivered the very next day ! It was so refreshing to be dealt with in such a professional and polite manner. Plus the glasses are beautiful ! I will be recommending Haven to anyone who will listen to me ! Thank you Lisa x
I was looking for a unique gift for my husband for our 40th Wedding Anniversary. I found it at Havens. Havens was quick to respond to my order and kept me well informed when the item was shipped and when it would arrive.
I live in the USA, so my only issue was paying the postage which in no way reflects on Havens!
The staff were very helpful when choosing the product and went out of their way to order the tankards I wanted. They kept me up to date and the goods arrived very well packaged. I only regret the shop isn't nearer home!
Very friendly and efficient young lady took my order. Delivery was extremely quick, and notice given for exact time of delivery. A pleasure to deal with Havens, and will most certainly be using them again in the future. I would not hesitate to recommend this company to my friends and family. (I would also add, that I don't often give such glowing reviews!)
The fashion for "stacked" wedding cakes can look a bit out of proportion-the ornament on the top has just given the necessary elevation-will make some flowers to complement the bride's bouquet at the base of the ornament.
This is the first time I have purchased from Havens and I am so impressed. I needed to add to my dinner service (a few pieces broke), I phoned an order through and received it the next day. Staff member was extremely helpful. Will definitely buy again from Havens. Very happy customer!!!!
Absolutely Trustworthy, and an A1 shopping experience. I phoned my order through, though I could have done it on the internet, (I had a couple of queries). A really lovely sales person gave me advise, nothing was too much trouble. Completely and Totally Reliable. Go for it!
Was great that the carrier that Haven used texted me to advise when delivery of the my order would be and the other options available to me. Just text back for a different day or the leave with a neighbour. Then on the morning of the delivery another text with the delivery persons name and a hour slot when the items would be delivered. Freed up my day for me. Great service. I asked for gift wrapping. Lovely paper and lovely job.
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