Havens reviews

Havens reviews

Excellent
9.7
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Review by confirmed purchaser

Fantastic response

The glasses arrived as ordered very well packaged and within 2 working days with free postage.
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Review by confirmed purchaser

Havens, Watch out for the detail.

The gift I ordered for my sister's 50th birthday arrived some two weeks later than it should of.
This was because the item was not in stock at the time of ordering.
Had I known that Haven's were awaiting delivery of a batch of the items that I ordered I would probably not have ordered.
I think items in or out of stock should be clearly identified on the website.
I found this not to be the case.
Havens

Reply from Havens

Dear Mr Phillips,
I am so sorry that there was a delay in sending the gift to you.I can see the email chain advising you of the delay and I note that due to issues with your laptop there was a delay in your picking up our emails.
I can also see delivery amendment requests too.
With over 7000 products we currently do not have the systems to keep accurate stock levels online. Whilst we satisfy more than 75% of orders immediately from stock the rest are usually within 10 to 14 days.
We always advise our customers if there is to be a delay giving you the chance to take alternates or to cancel your order and never take money in advance before goods are ready to be despatched.
I know this is not perfect and we are looking at IT solutions to improve our service.
In the meantime I apologise for any inconvenience caused to you and hope that your sister had an enjoyable 50th Birthday celebration.
Hopefully you will give us a chance to help you again in the future,
Kind regards,
Nigel
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Review by confirmed purchaser

Buy here today - you won't find a better service!

Although you did not have this article in stock at time of ordering - a musical Humpty Dumpty figurine - you very kindly kept me informed with what was happening. Once it was in stock it was quickly delivered to me, well packed with a one hour delivery notification. Having ordered from you before - 2 Jemima Puddleduck musical figurines - I was confident to order yet again. The 2 Jemima Puddleduck figurines went to California (one to my son's god-daughter and the other to her baby sister) and were very well received - this one will also be going to California to the girls' baby brother! Thank you once again for a great service - I will be ordering from you in the future.
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Review by confirmed purchaser

Excellent service, ordered glasses on line on Monday and they arrived on Tuesday'

Fabulous service from this Company. I ordered glasses on line on Monday morning and they arrived Tuesday afternoon. Not only that but the courier service used told me what time to expect the delivery and my parcel was delivered on time!

I have ordered from Havens previously and the service was exactly the same.
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Review by confirmed purchaser

Wonderful service all round!

For the second time I ordered glassware from Havens. Wonderful service - friendly, caring, efficient and professional. Nowadays it is so hard to find service like this in any type of business that it is a real pleasure to find it still exists here. Highly recommended!
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Review by confirmed purchaser

Efficient, personal service

Really good selection at great prices from a traditional family business
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Review by confirmed purchaser

excellent service

As always, very trustworthy and reliable, also efficient. Strongly recommended.
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Review by confirmed purchaser

Went the extra mile

I purchased some wine glasses and 5 Ritzenhoff beer glasses as gifts at my wedding. Unfortunately the beers glasses were out of stock but all the staff went out of their way to make sure they would arrive before my wedding. The staff were extremely helpful and thoughtful considering I was in a mad panic about the gifts. The gifts arrived incredibly well packaged and beautifully gift rapped. I would definitely use Havens again.
Many Thanks, Steve
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Review by confirmed purchaser

Great service

Great service and product
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Review by confirmed purchaser

4 Star

Excellent service - delivery rather slow
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Review by confirmed purchaser

No chips, ultra fast delivery!

Sometimes when you order China to be delivered you're afraid to open the package. You shake it a little, do I hear broken cups?
Not here, the shipping department wraps it very well, and it is shipped by an organization that doesn't play volleyball with the packages.
Christmas came early for me!
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Review by confirmed purchaser

Nothing too much trouble

The Havens online ordering system is very easy to use with simple basket arrangements and easy checkout.
If you have any doubts or queries, a phone call will be answered by friendly and informative staff.
I would highly recommend havens to friends and family.
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Review by confirmed purchaser

Exellent service. So pleased I found the product I wanted, looked everywhere.

The goods I ordered were hard to find in the shops, was so pleased when I found then at Havens. The delivery time was excellent. I did not realise the shop existed, and not to far from me so will visit soon.
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Review by confirmed purchaser

Friendly and efficient service

I ordered replacements for a dinner service. Some of the items were not in stock, which was not a problem because I was in no particular rush. I was kept fully informed of the progress of my order and everything was delivered intact. The office staff were a pleasure to deal with.
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Review by confirmed purchaser

Brilliant customer service

I ordered my item which was on back order I was contacted and asked did I want to stay on the list for when it was back in once the item was back in I received an email advising and asked did I still want one and to make sure it was still ok to debit the card I provided I then received my order 3 days later really pleased with the serviced I received
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Review by confirmed purchaser

Great shopping experience

Great customer service, kept me informed at all times and when my parcel arrived the items were packaged well, arriving on time and in good condition
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Review by confirmed purchaser

outstanding service

This was the first time I had used Haven and I was immensely impressed with the speed of the delivery and the lovely gift wrapping. Will definitely be using them again in the future
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Review by confirmed purchaser

Outstanding customer service and delivery.

Had what I wanted in stock and ordered on-line. I mis-ordered - two different designs when I only wanted one! Havens picked this up, telephoned and sorted the issue and delivered the correct pieces. Great service, highly recommended.
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Review by confirmed purchaser

Fast efficient and top quality service

I ordered two Dartington glasses through Havens as a present and requested the item be gift wrapped. It arrived beautifully wrapped and the communication on delivery was efficient and kept me fully informed at all stages. Thank you.

Havens Details

About this company

Established in 1901 Havens is a specialist Department Store selling quality China, Glass, Cutlery, Gifts, Fashion Jewellery, Perfume and Cosmetics. Our mission is to be experts in our field, delivering quality branded products, competitively priced, supported by a first class service.

Visit Havens

Contact information

Write to: nigel@havens.co.uk
Call us on: 01702 606 290
We live here: 138/140 Hamlet Court Road
SS0 7LW Westcliff-on-sea, Essex
United Kingdom

Category

Havens is ranked 4 out of 144 in the category Gifts

Havens is ranked 11 out of 58 in the category Home & Garden

Havens is ranked 9 out of 89 in the category Jewellery

Havens is ranked 2 out of 97 in the category

Havens is ranked 1 out of 55 in the category Living Room

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